Troubleshooting and Architecture Overview for Data Security and ...
Troubleshooting and Architecture Overview for Data Security and ... Troubleshooting and Architecture Overview for Data Security and ...
V-Series Appliance Subscription issues 1. Subscription is not correctly registered in WCG manager. 2. Functionalities show as “Not-Purchased” Resolution: 1. Make sure subscription is correctly enter in both WCG and WebsenseManager UI. Same subscription key needs to be used. 2. Verify that you have a working Internet connection. 3. Manually restart the WCG services will initiate a subscription check. 4. Need to enabled download service debug if issue can not be resolved. 16
V-Series Appliance Database download failures 1. Database is not downloading. 2. Database is not updating. Resolution: 1. Verify the Internet connection for P1, check for possible connectivity issue. 2. Turn on DownloadService debug by modifying the \WCG\bin\downloadservice.ini [DownloadService] # Enable logging EnableDebug=0 17
- Page 1 and 2: Troubleshooting and Architecture Ov
- Page 3 and 4: V-series Architecture © 2009 Webse
- Page 5 and 6: V-series Appliance Architecture Und
- Page 7 and 8: Understanding logs © 2009 Websense
- Page 9 and 10: V-series Appliance How to view exte
- Page 11 and 12: V-Series Appliance Extended.log exa
- Page 13 and 14: V-Series Appliance Error.log exampl
- Page 15: V-Series Appliance Common Troublesh
- Page 19 and 20: V-Series Appliance Unable to access
- Page 21 and 22: V-Series Appliance Enable remote ac
- Page 23 and 24: Data Security Suite General introdu
- Page 25 and 26: Architecture and Components © 2009
- Page 27 and 28: Main Components Management (based o
- Page 29 and 30: Tomcat Logs Each web application ha
- Page 31 and 32: PolicyEngine Logs Under %dss_home%\
- Page 33 and 34: Protector Logs /opt/websense/neti/l
- Page 35 and 36: Trouble shoot End-point DSER log Lo
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- Page 39 and 40: Targeted response time 39
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V-Series Appliance<br />
<strong>Data</strong>base download failures<br />
1. <strong>Data</strong>base is not downloading.<br />
2. <strong>Data</strong>base is not updating.<br />
Resolution:<br />
1. Verify the Internet connection <strong>for</strong> P1, check <strong>for</strong> possible connectivity issue.<br />
2. Turn on DownloadService debug by modifying the<br />
\WCG\bin\downloadservice.ini<br />
[DownloadService]<br />
# Enable logging<br />
EnableDebug=0 <br />
17
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