Troubleshooting and Architecture Overview for Data Security and ...

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Common issue and Troubleshooting © 2009 Websense, Inc. All rights reserved. © 2009 Websense, Inc. All rights reserved.14
V-Series Appliance Common Troubleshooting Scenarios Top 5 issues • Subscription issues • Database download failures • Unable to access a Web site • Patching V-series • Enable remote access for technical support 15
Page 1 and 2: Troubleshooting and Architecture Ov
Page 3 and 4: V-series Architecture © 2009 Webse
Page 5 and 6: V-series Appliance Architecture Und
Page 7 and 8: Understanding logs © 2009 Websense
Page 9 and 10: V-series Appliance How to view exte
Page 11 and 12: V-Series Appliance Extended.log exa
Page 13: V-Series Appliance Error.log exampl
Page 17 and 18: V-Series Appliance Database downloa
Page 19 and 20: V-Series Appliance Unable to access
Page 21 and 22: V-Series Appliance Enable remote ac
Page 23 and 24: Data Security Suite General introdu
Page 25 and 26: Architecture and Components © 2009
Page 27 and 28: Main Components Management (based o
Page 29 and 30: Tomcat Logs Each web application ha
Page 31 and 32: PolicyEngine Logs Under %dss_home%\
Page 33 and 34: Protector Logs /opt/websense/neti/l
Page 35 and 36: Trouble shoot End-point DSER log Lo
Page 37 and 38: Creating Support Ticket Call suppor
Page 39 and 40: Targeted response time 39
Page 41 and 42: Customer Training Options To find W

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