BCBSMA's BlueLinks for Providers Website - Blue Cross Blue Shield ...

BCBSMA’s BlueLinks for Providers Website
www.bluecrossma.com/provider
Now Available for Billing Agencies
A Technology Solution Customized for You and Your Providers
Regardless of the types of providers you support—small specialty practices, large multi-group practices,
dental offices, ancillary providers, or hospitals—one message we’ve heard is clear: you want convenient,
time-saving options for doing business with BCBSMA. That’s why we’ve made our provider website,
BlueLinks for Providers, available to billing agencies working on behalf of participating BCBSMA providers.
Using BlueLinks for Providers, you can:
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Perform administrative tasks, such as:
Accessing patient eligibility, copayments & benefits instantly
Checking claim status
Searching Clear Claim Connection for claims editing logic.
View Blue Book office manuals, medical policies and online updates.
Download forms, newsletters and designated F.Y.I.s.
All online. All secure. All free.
One Simple Registration Process
To get started with BlueLinks for Providers, complete a short, one-time only registration process. During
registration, you will have the opportunity to associate an initial BCBSMA provider with your account. This
provider will be notified of your request and asked to complete an online transaction authorizing you to work
on their behalf. Any additional providers you associate with your account will also be notified and will need
to perform the same authorization online.
We encourage you to contact your providers ahead of time to be sure they are also registered for BlueLinks
for Providers so they, too, can begin to enjoy all the benefits of the site.
Register Today and let BlueLinks for Providers work for you!
Turn the page and we’ll show you how. ●●●
www.bluecrossma.com/provider

What You Need to Register
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Your billing agency TIN/SSN and company information (this will be used to complete your profile page)
One BCBSMA participating provider number or NPI and associated TIN/SSN.
How to Register
Only one person (the account administrator) in your organization needs to complete the simple, three-part
registration process before your entire office can begin using BlueLinks for Providers.
1
Step One: Create Your Account (Account Administrators Only)
To get started, go to www.bluecrossma.com/provider and click on the Register Now link
within the Sign-In box. Follow the prompts to create your account. Here are some tips to help
you complete the following registration screens:
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Enter Provider Number: Enter either the BCBSMA provider number or NPI.
If you enter an NPI that is associated with more than one BCBSMA provider
number, you will need to choose which provider number you would like to
initially associate with your account.
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Signatory Agreement: Complete and fax your Signatory Agreement form to
the BlueLinks for Providers Help Desk at 617-246-7261 as soon as possible.
Confirmation: The confirmation screen displays your BlueLinks for Providers’
User Name. You will need this User Name, along with the Password you
created, each time you sign in to Blue Links for Providers.
2Step Two: Activate Your Account (Account Administrators Only)
After you have faxed (or mailed) your Signatory Agreement, BCBSMA mails you a PIN. Sign in to
BlueLinks for Providers with your User Name and Password and enter your PIN to activate your
account. Once the provider you registered with has authorized you, you will have full access to all site
functions from your personalized, secure BlueLinks for Providers Home Page, including additional
providers on whose behalf you work.
3Step Three: Gain Permission from Your BCBSMA Participating Providers
There are two ways to begin working on behalf of additional providers: (Note: if your providers are
not currently registered for BlueLinks, they will need to do so before they can authorize you.)
Option 1 - Contact your providers and have them authorize you.
To do this, request that they sign in to BlueLinks for Providers and select Manage Billing Agencies to
authorize you to work on their behalf.
Option 2 - Have BCBSMA contact your providers for authorization.
When you add providers to your account, BCBSMA will notify them by mail that you have
requested authorization to work on their behalf using BlueLinks for Providers.
To add providers to your account:
1. Sign in to BlueLinks for Providers
2. Click the Manage Providers link in the Manage My Profile box
3. Click the Add a new Association button
4. Enter the BCBSMA provider number(s) or NPI(s) and associated TIN(s)/SSN(s)
5. Click Next.
www.bluecrossma.com/provider

Navigating BlueLinks for Providers—It’s Easy
All users at your billing agency who you’ve registered can access your secure, customized BlueLinks for
Providers pages. Tabs on the navigation bar will take you to the following useful information, resources, and
tools:
Manage Your Business. Use this tab to find essential tools for doing business with BCBSMA, including:
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Online Services (powered by Emdeon
Office). Use this tool to check benefits,
eligibility, copayments and the status of
claims.
Review Medical Policies. Use this to
quickly access BCBSMA medical policies.
Use Clear Claim Connection. Gives you
easy access to Clear Claim Connection for
claim editing logic.
Find a Doctor search function.
Pharmacy & Information search tool.
John Doe
M11111
ANYTOWN HOSPITAL STAFF
Resource Center. This area includes commonly used forms, electronic versions of your Blue Book office
manual, Quick Tips, fee schedules, and registration for BCBSMA training sessions.
News For You.
This section provides a snapshot of news captured specifically for you, including
F.Y.I.s and newsletters customized to your specialty type.
Health & Dental Here, you’ll find BCBSMA medical and dental plan descriptions.
Plans.
Working with
BCBSMA.
Click on this tab to obtain step-by-step instructions in areas such as:
Eligibility & Benefits; Referrals & Authorizations; Claims & Remittances;
and Reviews & Appeals.
Our Commitment This section includes news about BCBSMA, including our vision and goals.
to You.
Contact Us.
Need to contact us Find the right phone numbers, fax numbers, and e-mail addresses.
www.bluecrossma.com/provider

Frequently Asked Questions
How do I add additional users
Once registered, the Account Administrator (at your billing agency) can give other users access to BlueLinks
for Providers by creating a profile for each individual user.
Begin by clicking the Manage Users link in the Manage My Profile box. Click on Add a New User and
follow the prompts to add a new user to your BlueLinks account. You will need the individual’s complete
e-mail address, telephone number, and date of birth to eliminate duplicate registration.
Why can’t I view a .pdf
To view a .pdf file, you must have Adobe Acrobat installed on your computer. Downloading Adobe Acrobat is
free and simple. Select the Download Adobe Acrobat icon on the page you are trying to view. If you are
unsure of your office security policy regarding downloads, please contact your office administrator or IT
department.
If you are still having trouble, call the BlueLinks for Providers Help Desk at 1-800-771-4097,
Monday-Friday, 8:00 a.m. - 6:00 p.m.
Why doesn’t anything happen when I click a link on the website
Some links within BlueLinks for Providers open in a new window to a third-party website. If you have a
pop-up blocker installed, it may prevent the windows from opening. To open these links, you can:
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Temporarily disable your pop-up blocker by holding down the CTRL key when clicking the link or
Add the URL of the third-party site (for example, www.emdeon.com) to your list of trusted websites
by selecting Tools > Internet Options or Settings > Pop-up Blockers (or Security). After doing this, you
no longer need to hold the CTRL key to access that particular website. However, you may need to
adjust your security level (found within the same section) to allow pop-ups from trusted sites.
If you are unsure of your office security policy, please contact your office administrator or IT department.
Need help getting started
For assistance with the Billing Agency registration process:
BlueLinks for Providers Help Desk
● ● ● Call 1-800-771-4097 or e-mail Provider.Self.Service@bcbsma.com.
Let BlueLinks for Providers work for you!
® Registered Marks of the Blue Cross and Blue Shield Association. © 2007 Blue Cross and Blue Shield of Massachusetts, Inc. and Blue Cross and Blue Shield of Massachusetts, HMO Blue, Inc.
TM of Emdeon Corporation. Printed at Blue Cross and Blue Shield of Massachusetts, Inc. PEP-2990A (10/07)
www.bluecrossma.com/provider