Reservation Information - NSRRC User Portal

Reservation Information
1. NSRRC Guesthouse consists of 30 rooms with double twin beds and 1 family room. In
addition, there are public amenities such as lounge, dinning hall, and coin washer and dryer.
2. Each room is equipped with air conditioner, television, hair dryer, refrigerator and lavatorial
accessories.
3. Room rates are NT$700/day with one occupant a room, NT$1,000/day with two occupants a
room. Family room is NT$1,500/day. For NSRRC employees and users, a discount rate of
NT$300/day will be offered if the reservation and payment are made 7 days in advance.
Please note that this special offer is limited to 2 occupants per room. For refund, cancellation
of the reservation also needs to be completed 7 days in advance.
4. User discount room rate: When user has verified that his/her user card is within the effective
period (Log in to http://portal.nsrrc.org.tw and then click “Self Info.” -> “User card”), he/she can
apply for guesthouse reservation online and pays for the room. Room rates:
(a) If safety training/user card renewal and guesthouse reservation and payment are not completed 7
days in advance, general rate is applied: 1 single occupant room for NT$700/person per day, 1
double occupant room(share a room with another user) for NT$500/person per day. Please be
aware that the cancellation needs to be done 1 day in advance.
(b) If safety training/user card renewal and guesthouse reservation and payment are completed 7
days in advance, discount rate is applied: 1 double occupant room
(share a room with another user) for NT$300/person per day. Please be aware that the cancellation
needs to be done 7 days in advance.
(c) Persons who are not registered for lodgment are not permitted access to the guesthouse, and they
also should not stay in the guesthouse using another person’s name. NSRRC will check the
guesthouse periodically and if anyone is found violating the lodgment rules, NSRRC’s higher
management and the principal investigator will be informed.
(d) NSRRC guesthouse provides lodgment for users during experiment period. Users are not allowed
to sleep at the Storage Ring during Non-User Time (2 to 5 am). If such case has been discovered,
the user’s right to subvention will be suspended for one year.
5. Employee discount rate: If the reservation and payment are completed 7 days in advance, the
employee can have the discount rate for NT$300/person per day with sharing with another person in 1
double occupant's room. Please be aware that the cancellation needs to be done 7 days in advance.
6. Guesthouse reservation should follow「NSRRC Guesthouse management policy」regulations.
Reservation procedure is as follows:
a. Register for the first time
b. Receive Login ID & Password
c. Login to online reservation
d. Make a reservation
e. Reservation confirmation and payment notice by General Affairs Office
f. Complete payment and fax transfer receipt or credit card authorization form to Finance Office
(Fax: +886-3-5783803)
g. Payment confirmation by Finance Office
h. Check in
7. Payment methods:
Please make the payment through the following options after receiving the reservation
confirmation from General Affairs Office or contact +886-3-578-0281 #2147 (Ms. Alice Wu)
for your information.

(1)Over-the-counter payment: Please visit User Administration Office (for users) or General Affair
Office (for other occupants) during working hours.
(2)Wire/ATM transfer: Please indicate applicant and fax transfer receipt to +886-3-578-3803.
Bank/Account: Bank of Taiwan, Hsinchu Science-based Industrial Park Branch (Account:
073-001-106939)
Account name: National Synchrotron Radiation Research Center
(3)Credit card: Please download and fill out Credit Card Authorization Form. After signing the form,
please fax it to +886-3-578-3803. If applying refund due to personal factors, 2%~3.8% service fee
will be deducted and the rest of the guesthouse charge will be refunded.
8. Cancellation & Refund
The cancellation needs to be done 7 days in advance to get the refund for the discount rate applicant
and 1 day in advance for the regular rate applicant.
9. Check In/Out:
(a) Please Check in after 2:00 p.m. and Checkout before 11:00 a.m.
Working days: a. Users – Please visit User Administration Office (S207) between 14:00-17:00 to
pick up room key and invoice.
b. Other occupants -- Please visit General Affairs Office (A105, ext. 2145) between
14:00-17:00 to pick up room key and invoice.
For weekends (including national holidays) or after 17:00 on working days, please pick up room
key and invoice at the security guardroom at main gate.
(b) When checking out, please drop the keys in the key box located at the guesthouse’s lobby (1 st floor).
Any person not completely checked out after 11:00 a.m. are regarded as staying for a further day.
10. User Lodgment Adjustment Form:
In order to accommodate for temporary Storage Ring/End Station failure and beamline schedule
adjustment, please visit User Administration Office (Room S207) and fill out “User Lodgment
Adjustment Form”. After verification by beamline spokesperson or manager, please send the
form to General Affairs Office (Room A105) and Finance Office (Room A314). Later, lodgment
charge will be calculated based on approved amount and payment or refund will be processed.
11. Related Information
(a) NSRRC provides service for ordering lunch and dinner boxes. If you need to, please come to the
security guard room or the front desk at the Admin./Research Building. Each meal box costs
NT$60. Please order and pay for meal boxes at the following times.
(b) Order placing deadline: Lunch - Monday to Saturday before 10:30.
Dinner- Monday to Saturday before 16:30.
We don’t provide service for ordering lunch/dinner boxes on Sunday and holidays. (Only Regular
boxes on Saturday).
(c) Emergency assistance during the off- working hours, please call entry security office, ext. 3333.
Location
The Guesthouse is located on the site of west north of NSRRC in the Hsinchu Science Park. A four
storage building with surrounding area around 9472M2, while neighboring the Chao Tong
University and Chin Hwa University. The safe, comfortable and peaceful environment provides
guests to enjoy a wonderful staying.