Service Specifications Developer Garden Telekom Tropo API.

Service Specifications
Developer Garden Telekom Tropo API.
1 General Provisions
Deutsche Telekom AG (hereinafter referred to as Deutsche Telekom)
operates an online developer portal for the customer under the name
Developer Garden(www.developergarden.com)
Subject to technical and operational feasibility, Deutsche Telekom
shall provide the customer with Developer Garden Telekom Tropo API
(hereinafter referred to as Telekom Tropo)
Telekom Tropo enables customers to develop their own IVR
(intelligent voice recognition) or voice dialog software applications
and open them up to end users.
The customer needs to register in the Developer Center to use Topo.
2 Scope of services provided by Deutsche Telekom
Telekom Tropo is a web service interface made available by Deutsche
Telekom to customers for use in developing their own IVR software
applications to execute voice-activated self-services for subscribers in
international fixed and mobile communication networks. The
customer must have sufficient credit on his account in order to use
Telekom Tropo. All calls shall be ended automatically as soon as the
customer's credit has been used up.
Telekom Tropo does not support calls to special numbers and
emergency numbers.
2.1 Telekom Tropo functions
2.1.1 Managing Telekom Tropo applications
Customers manage their Telekom Tropo applications via the
Developer Center. Developer Center can be used to register new
applications by entering the relevant metadata, to delete existing
applications, and to move applications between the Sandbox and
production environment.
The customer shall operate his Telekom Tropo applications from his
own server. Each application operated by the customer using
Telekom Tropo must be accessible via a unique URL, which must be
registered in the Developer Center.
2.1.2 SIP address
Upon registration each application is automatically assigned a SIP
address by Telekom Tropo; this information can be found on the
relevant Developer Center pages. Customers enter the assigned SIP
address into a standard SIP client to establish voice connections with
their Telekom Tropo applications.
2.1.3 DID/Call number administration
In order to access a Telekom Tropo application from public telephone
networks, the application must be assigned a DID (direct inward
dial)/call number. In addition to German call numbers, customers can
also assign international call numbers to their application. Customers
can order call numbers in the Developer Center.
Depending on the country, the ordering and assignment of call
numbers is subject to varying legitimation steps, which are explained
to the customer during the ordering process.
Call numbers can only be assigned to one application; however,
several call numbers can be set up per application (for example to
make an application available from different countries using national
call numbers in each country). A call number assigned to a certain
application of the customer may be reassigned to another.
2.1.4 Incoming voice calls
Telekom Tropo applications can be called from the German and
international fixed and mobile communications network either via the
SIP address provided or via call numbers that can be ordered
separately as an add-on option.
Telekom Tropo is capable of answering several incoming calls in
parallel per application (SIP address/call number). Deutsche Telekom
constantly monitors traffic volume on the Telekom Tropo platform
and, if necessary, shall expand the platform to ensure sufficient
capacity is available to customers.
2.1.5 Outgoing voice calls
Customers can make outgoing voice calls from their Telekom Tropo
applications to the German and international fixed and mobile
communications network, for example, to call back a subscriber or to
transfer an incoming call. Outgoing voice calls can be used to
Deutsche Telekom AG, last revision: Jul. 3, 2012
This translation is not the authentic text. The German version shall be part of the agreement.
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connect several subscribers for a conference call.
2.1.6 Managing dialog in Telekom Tropo applications
Telekom Tropo offers customers several ways of managing dialog in
their applications. This includes, for example, "say" to play back a
recorded voice message to a subscriber, or "ask" to request a
subscriber to make a selection using the touch-tone function (DTMF).
A full list of all supported methods can be found in the developer
documentation.
2.1.7 Synthesized speech creation and automatic voice recognition
Telekom Tropo offers customers the option of generating synthesized
voice announcements with personalized wording (text-to-speech). The
customer can choose between a male and a female voice.
In addition to the DTMF input function, Telekom Tropo also offers
customers the option of using automated speech recognition (ASR) to
accept voice commands from subscribers. The voice recognition
function is suitable for recognizing individual words or commands
predefined by the customer.
A list of all languages supported by Telekom Tropo for text-to-speech
and ASR can be found in the developer documentation.
2.1.8 SMS
Customers can send SMSs from their Telekom Tropo applications to
the German and international mobile communications networks.
2.1.9 Telekom Tropo Sandbox testing environment
Deutsche Telekom gives its customers the opportunity to test the
applications they have developed before going live using the provided
testing environment called Telekom Tropo Sandbox.
Use of the Telekom Tropo Sandbox is free of charge and for testing
purposes only. Customers can test incoming and outgoing voice calls
using assigned call numbers. During testing, incoming voice calls to
applications in the Sandbox shall be disconnected automatically after
10 minutes and outgoing voice calls after one minute. Outgoing voice
calls to international networks are subject to additional charges.
The text messaging function can also be tested. The words "SMS API
by developergarden.com“ are added to SMSs sent in the Sandbox.
The customer's original text (max. 129 characters) may be shortened
to make room for this additional text. Customers may send a
maximum of 10 text messages per day from the Sandbox; it is not
possible to link several text messages.
2.2 Telekom Tropo data interface
The Telekom Tropo web service interface can be used to upload
different parameters onto the customer's software application to
control Telekom Tropo features. In addition, Telekom Tropo sends
back different parameters and error codes to the customer's software
application.
2.3 Reporting and controlling
The customer shall have access to online reports in Developer Center.
2.4 Access
Customer access to Telekom Tropo administration and for testing
software applications is provided online via the Internet.
Each time a customer wants to access the Telekom Tropo
administration site, they will need to enter their access identification
comprising a user ID and password.
2.5 User manual
Deutsche Telekom shall provide the customer with a user manual as
an electronic file. This user manual shall contain all pertinent
information.
2.6 Support
a) Online support
Provision of an online support service in the form of a knowledge
and problem database (FAQs, tips, etc.).
b) E-mail support
Deutsche Telekom provides the customer with free-of-charge
support via e-mail using a contact form. This form can be used for
general questions as well as technical questions about Telekom
Tropo features. This support service generally responds to
customer inquiries within 24 hours on weekdays.
The support service described under (b) shall only be available to
customers, administrators and their representatives; other users shall

Service Specifications, Developer Garden Telekom Tropo API.
not be entitled to receive support.
2.7 Operation of the server and system components
All servers and system components needed to operate Telekom
Tropo shall be operated in a technically and organizationally secure
high-performance computer network that is protected against attacks
and unauthorized access from the Internet by a firewall system. The
basic services (such as network, firewall, backbone, hardware) for
operating Telekom Tropo shall be available with an annual average
availability of 99.5 %.
The features for operation and system management of this network
include:
– Operating hours: 24 hours a day, seven days a week.
Deutsche Telekom AG, last revision: Jul. 3, 2012
This translation is not the authentic text. The German version shall be part of the agreement.
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– Acceptance of fault reports 24 hours a day, seven days a week
2.8 Maintenance window
Telekom Tropo service performance may occasionally be limited for
maintenance purposes, in particular for changes and updates to
server configuration (maintenance window).
At Deutsche Telekom, maintenance windows are typically scheduled
for Tuesdays through Thursdays from 1.00 a.m. to 6.00 a.m.
Maintenance window periods are not included in the calculation of
availability.