Archived document - Public Sector Commission - The Western ...

e-Government Strategy for the Western Australian Public Sector
Purpose of the Strategy
6
The e-Government Strategy for the Western Australian Public Sector
represents an important step in placing e-government on the public sector
agenda. The e-government vision for Western Australia that underpins
this Strategy is: A more efficient public sector that delivers integrated
services and improved opportunities for community participation.
This vision is one of a seamless interface between agencies and between
government and its constituents. It involves integrated service delivery
and a corporate Western Australian Government approach. In the context
of this Strategy, the term ‘corporate’ refers to a collective identity amongst
government agencies working toward common goals and objectives from
a whole-of-government, rather than single agency, perspective.
e-Government adoption can lead to increased levels of citizen trust and
confidence in government. Efficiency, improved and integrated service
delivery, and the ability for Western Australians to communicate with
agencies and with the Government are the three key drivers for this Strategy.
In developing this Strategy it has been acknowledged that the most
critical challenge to the public sector in embracing e-government is the
cultural change that needs to take place within agencies in order to
achieve a firm foundation from which to cultivate e-government initiatives.
This Strategy is primarily aimed at agencies. However, private industry
and business will play a critical and collaborative role in the development
of e-government transformation across the Western Australian Government.
This Strategy is divided into three sections. This Background section
gives agencies a theoretical grounding to the concept of e-government
and identifies the stages of development that the Western Australian
Public Sector will need to move through to achieve full e-government
transformation. It also outlines why pursuing e-government is important
and identifies the benefits that it can bring. This is exemplified in taking a
citizen’s view of what e-government transformation will look like.
The second section places this e-government transformation in a Western
Australian Context. It outlines the role of the Office of e-Government in
placing e-government on the public sector agenda. It also acknowledges
the need to reflect on the experiences of, and lessons learned by, those
pursuing e-government transformation in other sectors and jurisdictions.
Vision
A more efficient public sector
that delivers integrated services
and improved opportunities for
community participation.