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Background 5
e-Government Strategy for the Western Australian Public Sector Purpose of the Strategy 6 The e-Government Strategy for the Western Australian Public Sector represents an important step in placing e-government on the public sector agenda. The e-government vision for Western Australia that underpins this Strategy is: A more efficient public sector that delivers integrated services and improved opportunities for community participation. This vision is one of a seamless interface between agencies and between government and its constituents. It involves integrated service delivery and a corporate Western Australian Government approach. In the context of this Strategy, the term ‘corporate’ refers to a collective identity amongst government agencies working toward common goals and objectives from a whole-of-government, rather than single agency, perspective. e-Government adoption can lead to increased levels of citizen trust and confidence in government. Efficiency, improved and integrated service delivery, and the ability for Western Australians to communicate with agencies and with the Government are the three key drivers for this Strategy. In developing this Strategy it has been acknowledged that the most critical challenge to the public sector in embracing e-government is the cultural change that needs to take place within agencies in order to achieve a firm foundation from which to cultivate e-government initiatives. This Strategy is primarily aimed at agencies. However, private industry and business will play a critical and collaborative role in the development of e-government transformation across the Western Australian Government. This Strategy is divided into three sections. This Background section gives agencies a theoretical grounding to the concept of e-government and identifies the stages of development that the Western Australian Public Sector will need to move through to achieve full e-government transformation. It also outlines why pursuing e-government is important and identifies the benefits that it can bring. This is exemplified in taking a citizen’s view of what e-government transformation will look like. The second section places this e-government transformation in a Western Australian Context. It outlines the role of the Office of e-Government in placing e-government on the public sector agenda. It also acknowledges the need to reflect on the experiences of, and lessons learned by, those pursuing e-government transformation in other sectors and jurisdictions. Vision A more efficient public sector that delivers integrated services and improved opportunities for community participation.
Page 1: GOVERNMENT OF WESTERN AUSTRALIA Arc
Page 4 and 5: e-Government Strategy for the Weste
Page 6 and 7: This process requires much more tha
Page 10 and 11: These sections culminate in The Str
Page 12 and 13: What are the Benefits of e-Governme
Page 14 and 15: The Regions To ensure that regional
Page 16 and 17: Figure 1: Characteristics of the Fo
Page 18 and 19: Phase Four - Transformation This ph
Page 20 and 21: Figure 2: From Web Presence to Full
Page 22 and 23: Western Australian Context 19
Page 24 and 25: Strategic Partnerships - Looking at
Page 26 and 27: The Strategy 23
Page 28 and 29: Figure 3: Achieving the Goals of e-
Page 30 and 31: Accountability The tenets of transp
Page 32 and 33: Effecting Change: The Key Enablers
Page 34 and 35: The Role of Agencies In agencies, a
Page 36 and 37: The Role of Agencies The role of ag
Page 38 and 39: The National Service Improvement Fr
Page 40 and 41: examined this issue. The project ut
Page 42 and 43: The Role of Agencies Thinking in te
Page 44 and 45: Figure 5: The Foundations of e-Gove
Page 46 and 47: The Role of OeG OeG will identify,
Page 48 and 49: The Role of Agencies Agencies will
Page 50: Next Steps The release of the e-Gov

Archived document - Public Sector Commission - The Western ...

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