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This process requires much more than a refocus of current government operations. It needs a paradigm shift in how government approaches its core business. The e-Government Strategy for the Western Australian Public Sector sets the framework to help agencies examine their core business and move closer to the delivery of seamless, efficient and outcomefocused services. This Strategy provides a clearer path for agencies as we endeavour to work towards a more ‘corporate’ or whole-of-government identity for the Western Australian Public Sector. The Office of e-Government will provide a leadership role in the initiation of whole-of-government e- government projects, policies and guidelines as well as a supporting role to agencies in their development of potential e-government initiatives. e-Government offers exciting potential for agencies to better communicate with citizens and tailor service delivery in a manner that suits their needs. I encourage agencies to use this Strategy to focus and inform their strategic and business planning for the future. 3 THE HON DR GEOFF GALLOP MLA THE PREMIER
e-Government Strategy for the Western Australian Public Sector Contents 4 Background 5 Purpose of the Strategy 6 Understanding e-Government 8 What is e-Government 8 What are the Benefits of e-Government 9 Why Pursue e-Government 10 Transforming Government - Characteristics of the Four e-Government Phases 12 A Citizen’s View: What Will e-Government Look Like 16 Western Australian Context 19 The Office of e-Government 20 The Role of the Office of e-Government 20 Strategic Partnerships – Looking at the Wider Context of e-Government 21 The Strategy 23 The Goals and Principles of e-Government 24 Achieving the Goals of e-Government 25 Employing the Principles of e-Government 26 Effecting Change: The Key Enablers of e-Government 29 1. Leadership 30 2. Culture Change – Thinking ‘Corporate WA’ 32 3. Governance Mechanisms 34 4. Citizen-Centric Approach 36 5. Collaborative Relationships – Looking for Synergies 38 6. Policy and Legislative Framework 40 7. Technology Architecture and Interoperability 42 8. Information Management 44 Next Steps 47
Page 1: GOVERNMENT OF WESTERN AUSTRALIA Arc
Page 4 and 5: e-Government Strategy for the Weste
Page 8 and 9: Background 5
Page 10 and 11: These sections culminate in The Str
Page 12 and 13: What are the Benefits of e-Governme
Page 14 and 15: The Regions To ensure that regional
Page 16 and 17: Figure 1: Characteristics of the Fo
Page 18 and 19: Phase Four - Transformation This ph
Page 20 and 21: Figure 2: From Web Presence to Full
Page 22 and 23: Western Australian Context 19
Page 24 and 25: Strategic Partnerships - Looking at
Page 26 and 27: The Strategy 23
Page 28 and 29: Figure 3: Achieving the Goals of e-
Page 30 and 31: Accountability The tenets of transp
Page 32 and 33: Effecting Change: The Key Enablers
Page 34 and 35: The Role of Agencies In agencies, a
Page 36 and 37: The Role of Agencies The role of ag
Page 38 and 39: The National Service Improvement Fr
Page 40 and 41: examined this issue. The project ut
Page 42 and 43: The Role of Agencies Thinking in te
Page 44 and 45: Figure 5: The Foundations of e-Gove
Page 46 and 47: The Role of OeG OeG will identify,
Page 48 and 49: The Role of Agencies Agencies will
Page 50: Next Steps The release of the e-Gov

Archived document - Public Sector Commission - The Western ...

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