Archived document - Public Sector Commission - The Western ...

The Role of Agencies
Thinking in terms of citizen, rather than agency, need will open the
door to a range of collaborative opportunities where agencies can
capitalize on the wealth of information being maintained across
government in relation to a common customer base.
Through the Shared Services Centres and participation in the
Procurement Reform Program, agencies will need to move to a model
of collaboration, sharing and reuse that is predicated on the
conception of the Western Australian State Government as a single
entity. Business managers and senior project stakeholders within
agencies will need to be responsible for ensuring other opportunities
for collaboration between agencies are also identified as a
fundamental component of project planning.
More importantly, agencies will need to recognise that successful
collaboration is based upon open dialogue between agencies and a
focus on outcomes. Agencies will need to be committed to
establishing and maintaining relevant communications channels –
including with OeG – in order to realise the benefits that
collaboration brings.
2010 Vision
• Government agencies regularly engage in dialogue with a view to
identifying opportunities for collaboration, resource pooling and
knowledge sharing.
• Government agencies adopt a citizen-centric approach in the
development of government services where collaboration between
agencies is routine and transparent for citizens.
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