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examined this issue. The project utilised ICT to build a community of
interest for parents, child healthcare professionals and relevant
government agencies. The ICT infrastructure enabled them to share
information and expertise on parenting and healthy child rearing in a
safe and secure environment.
The Role of OeG
OeG is committed to encouraging agencies to adopt a citizen-centric
approach to their core business. The e-Engagement Guidelines, being
developed by OeG and the Citizens and Civics Unit, complement the
work of the Citizenscape 4 web portal in encouraging agencies to
actively engage with citizens.
OeG is also working closely with a number of agencies to develop a
whole-of-government platform that can leverage community
participation in government and enable e-government initiatives that
enhance community sustainability and build social capital.
Telecommunications infrastructure is critical for the operations of
government and the well-being of the State. OeG is contributing to the
development of the State Communications Policy that is being lead by
the Department of Industry and Resources. In parallel, OeG is
progressing a Public Sector Telecommunications Strategy leading to
more efficient and cost effective solutions for the delivery of
government services.
4 Citizenscape web portal www.citizenscape.wa.gov.au
The Role of Agencies
Prioritising the needs of citizens in business planning processes is the
first and most important step agencies need to take in relation to this
enabler. To achieve this, agencies need to create an environment that
supports and encourages citizens (especially those who may be
subject to ‘digital divide’ issues) to engage with government.
Working on methods for identifying the needs of agencies’ customer
base is also critical. This will require an assessment of the current
modes of operation within the agency and an investigation into how
agencies can better assess citizen needs. In conducting this
evaluation agencies should be looking at where their customer base
overlaps with other agencies so as to work toward developing crossagency
e-government solutions.
Agencies will also need to develop multiple channels for service
delivery based on citizen requirements. These channels should be
integrated. Agencies should also look for opportunities to use ICT in
service delivery that engages the community via self-support mechanisms.
2010 Vision
• Citizens are able to actively participate in the governance of
Western Australia through the use of e-government technology.
• Western Australians can access tailored government services
through a variety of channels built on telecommunications
infrastructure.
• Western Australian citizens have access to training and resources to
use ICT tools for choosing the best services for their needs and
personal circumstances.
• A whole-of-government platform for government service delivery
that enables citizen participation, community sustainability and
builds social capital is in use.
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