Archived document - Public Sector Commission - The Western ...

The Role of Agencies
The role of agencies in realising this e-government enabler is
particularly challenging. Currently, agency business is predicated on
the specific remit of that particular agency, not the wider needs of the
customers it serves, the potential of the information it may collect, the
expertise it may harbour or the strategic direction of government as
a whole.
As a starting point agencies need to introduce the notion of the
Western Australian Public Sector as a corporate identity into their dayto-day
and strategic decision-making processes. Agencies will also
need to put in place workplace learning and knowledge sharing
networks where staff across the whole of the sector can join together
to solve problems and make decisions. The e-government environment
will also require public sector staff to be more agile, flexible and
adaptive to change.
Some guidance for how to go about this is discussed further in
relation to ‘Collaborative Relationships – Looking for Synergies’.
2010 Vision
• The Western Australian Public Sector delivers effective and efficient
services as a ‘corporate’ identity.
• e-Government initiatives are considered as an integral component
of business planning processes across government.
• Knowledge sharing tools and processes are utilised across the
whole of government to provide holistic solutions to service delivery.
• Public sector employees recognise the opportunities of e-
government to deliver citizen-focused services and incorporate the
principles of e-government into their day-to-day work.
33