Archived document - Public Sector Commission - The Western ...

e-Government Strategy for the Western Australian Public Sector
Title title
Figure 4: Employing the Principles of e-Government
2004 2010
From
To
Agency-Centric Process Driven
Service Delivery
Citizens need to know where to go
to access services
Citizen-Centric Outcome Driven
Service Delivery
Citizens do not need to know how
government is organised to
access services
28
Isolated Knowledge Gathering
and Learning
‘Silo’ information management
practices
Geographic or Functional Bias
Services delivery linked to
physical structures
Applying the Principles
of e-Government to
Decision-Making
-Citizen-centric
-Accessibility & Choice
-Trust, Confidence, Security
-Better Governance
-Collaboration & Integration
-Accountability
Sharing of Knowledge
and Information
Valuing and sharing knowledge
and experience across government
Anywhere-Anytime Access
Seamless access to shared
services regardless of location
or channel of access
Internal Focus
Limited opportunities for community
participation in government
e-Engagement
Government actively engages with
citizens and provides opportunities
for community participation
People &
Communities
The
Economy
The
Environment
The
Regions
Governance
Influencing Factors: Core Goals of the State Strategic Framework