Archived document - Public Sector Commission - The Western ...

e-Government Strategy for the Western Australian Public Sector
The Goals and Principles of e-Government
24
Achieving the Goals of e-Government
At the centre of this Strategy are three core goals, all of which support the
overarching vision for e-government in Western Australia:
Vision
A more efficient public sector that delivers integrated services and
improved opportunities for community participation.
Goals
To transform the operations of government, using technology as a tool, to
improve internal efficiency, service delivery to citizens and community
participation.
• Service Delivery
More personalised and accessible services that are easy for the
community to use.
• Internal Efficiency
Improved processes within and between agencies leading to lower
costs and improved services.
• Community Participation
Easier interaction so that people can understand and contribute
to government.
The achievement of these three goals will require a genuine commitment
by agencies to work in ways that will challenge existing structures and
processes. As illustrated earlier in this document, these changes will
require agencies to move through four phases to reach a transformational
model of service delivery. This will not be a goal that can be achieved
quickly or without overcoming a range of issues. However, the ultimate
benefits will far outweigh the challenges confronting the public sector.
Figure 3. Achieving the Goals of e-Government sets out the three goals of
e-government and the key features of the environment as agencies move
from the interaction phase to the transformation phase. The timeframe
placed on public sector agencies to reach the transformation phase by
2010, sets a target for agencies to integrate their strategic and business
planning to meet the goals and principles of e-government.