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The Strategy 23
e-Government Strategy for the Western Australian Public Sector The Goals and Principles of e-Government 24 Achieving the Goals of e-Government At the centre of this Strategy are three core goals, all of which support the overarching vision for e-government in Western Australia: Vision A more efficient public sector that delivers integrated services and improved opportunities for community participation. Goals To transform the operations of government, using technology as a tool, to improve internal efficiency, service delivery to citizens and community participation. • Service Delivery More personalised and accessible services that are easy for the community to use. • Internal Efficiency Improved processes within and between agencies leading to lower costs and improved services. • Community Participation Easier interaction so that people can understand and contribute to government. The achievement of these three goals will require a genuine commitment by agencies to work in ways that will challenge existing structures and processes. As illustrated earlier in this document, these changes will require agencies to move through four phases to reach a transformational model of service delivery. This will not be a goal that can be achieved quickly or without overcoming a range of issues. However, the ultimate benefits will far outweigh the challenges confronting the public sector. Figure 3. Achieving the Goals of e-Government sets out the three goals of e-government and the key features of the environment as agencies move from the interaction phase to the transformation phase. The timeframe placed on public sector agencies to reach the transformation phase by 2010, sets a target for agencies to integrate their strategic and business planning to meet the goals and principles of e-government.
Page 1: GOVERNMENT OF WESTERN AUSTRALIA Arc
Page 4 and 5: e-Government Strategy for the Weste
Page 6 and 7: This process requires much more tha
Page 8 and 9: Background 5
Page 10 and 11: These sections culminate in The Str
Page 12 and 13: What are the Benefits of e-Governme
Page 14 and 15: The Regions To ensure that regional
Page 16 and 17: Figure 1: Characteristics of the Fo
Page 18 and 19: Phase Four - Transformation This ph
Page 20 and 21: Figure 2: From Web Presence to Full
Page 22 and 23: Western Australian Context 19
Page 24 and 25: Strategic Partnerships - Looking at
Page 28 and 29: Figure 3: Achieving the Goals of e-
Page 30 and 31: Accountability The tenets of transp
Page 32 and 33: Effecting Change: The Key Enablers
Page 34 and 35: The Role of Agencies In agencies, a
Page 36 and 37: The Role of Agencies The role of ag
Page 38 and 39: The National Service Improvement Fr
Page 40 and 41: examined this issue. The project ut
Page 42 and 43: The Role of Agencies Thinking in te
Page 44 and 45: Figure 5: The Foundations of e-Gove
Page 46 and 47: The Role of OeG OeG will identify,
Page 48 and 49: The Role of Agencies Agencies will
Page 50: Next Steps The release of the e-Gov

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