Archived document - Public Sector Commission - The Western ...

More documents

Recommendations

Info

Figure 2: From Web Presence to Full Service Delivery: A Citizen’s View Web Presence A B C D E Interaction Common Entry Point Common Entry Point A B C D E F Transaction 17 Portal A D B F G I C H E Transformation A citizen-centric Government providing seamless and integrated service delivery
e-Government Strategy for the Western Australian Public Sector Understanding e-Government 18 The transaction phase provides a continued expansion in the number and completeness of transactions that citizens can undertake in an online environment. As the requirements of citizens mature in this area there is growing emphasis on accessing services that are more tailored and personalised to the needs and circumstances of the individual. In order to meet this need, agencies adopt a much more collaborative approach to services and service delivery and utilise methods and channels of delivery that are more flexible and integrated. The pattern of two-way communication between citizen and government that this phase sets in train also provides a platform for establishing new ways for citizens to participate in the decision and policy-making processes of government. Similarly, it creates new avenues for government to increase its accountability to the citizenry through greater openness and transparency of its operations. The transformation phase represents the full adoption of e-government into the everyday interactions between citizen and government. In this seamless service delivery environment, one of the key features for government is having the capacity to continually improve and build upon both the information and services it provides, based on interaction with citizens. This seamless environment allows the focus of service delivery to be citizen-centric, not government or agency-centric, and has the potential to inform government decisionmaking through a continuous channel of communication between government and citizens.
Page 1: GOVERNMENT OF WESTERN AUSTRALIA Arc
Page 4 and 5: e-Government Strategy for the Weste
Page 6 and 7: This process requires much more tha
Page 8 and 9: Background 5
Page 10 and 11: These sections culminate in The Str
Page 12 and 13: What are the Benefits of e-Governme
Page 14 and 15: The Regions To ensure that regional
Page 16 and 17: Figure 1: Characteristics of the Fo
Page 18 and 19: Phase Four - Transformation This ph
Page 22 and 23: Western Australian Context 19
Page 24 and 25: Strategic Partnerships - Looking at
Page 26 and 27: The Strategy 23
Page 28 and 29: Figure 3: Achieving the Goals of e-
Page 30 and 31: Accountability The tenets of transp
Page 32 and 33: Effecting Change: The Key Enablers
Page 34 and 35: The Role of Agencies In agencies, a
Page 36 and 37: The Role of Agencies The role of ag
Page 38 and 39: The National Service Improvement Fr
Page 40 and 41: examined this issue. The project ut
Page 42 and 43: The Role of Agencies Thinking in te
Page 44 and 45: Figure 5: The Foundations of e-Gove
Page 46 and 47: The Role of OeG OeG will identify,
Page 48 and 49: The Role of Agencies Agencies will
Page 50: Next Steps The release of the e-Gov

Archived document - Public Sector Commission - The Western ...

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?