Hist and Proj Operating Receipts FY 2011 2 17 2010 - DC Water

Customer
Service
Description Performance Target FY 2009 Actual Performance FY 2010 Target
• Meter Reading Accuracy Rate • 99.9% for AMR meters • 97% for AMR meters • 99.9% for AMR meters
• Calls Answered on Non-Peak Days • 97% serviced in 2 minutes • 95% serviced in 2 minutes
• 85% serviced in 40 seconds • 90% serviced in 40 seconds • 85% serviced in 40 seconds
Water
System
• Drinking Water Quality • Meet or surpass EPA requirements • Below action level on Lead and Copper • Continue compliance with all EPA
Rule in January through June period; drinking water requirements
on track to be below action level for July
to December period
• Response Time for Water Main Breaks • Respond to 95% in less than 45 minutes • Responded t01 ,072 emergency service • Respond to 95% within 45 minutes
orders, of which 1,031 (96%) were
responded to within 45 minutes
• Repaired 84% of mains within ten days • Repaired 489 leaking mains, of which • Repair 85% in ten days
362 (76%) were repaired within 10 days
• Percent of Known Fire Hydrants in Service .99% .98% .99%
Wastewater
System
• EPA Wastewater Quality Standards • 100% compliance with EPA wastewater • 100 % compliance with EPA • 100% compliance with EPA
quality standards wastewater quality standards wastewater quality standards
• Catch Basin Cleaning • 25,000 per year • 28,341 per year • 28,000 per year
Financial
• Senior Debt Service Coverage • 140% Board policy • 297% • 140% Board Policy
• Operating Cash Reserves • 6 months Operations & Maintenance • $125.5 million • $125.5 million - Board Policy
(O&M) expenses - Board policy
- $111.3 million - FY 2007 target
• Investment Performance • Exceed three months Treasury Bill rate by • Exceeded by 60 basis points • Exceed Merrill Lynch 3 month and
at least 15 basis points 1-3 year US Treasury Index by at
least 25 basis points