Hist and Proj Operating Receipts FY 2011 2 17 2010 - DC Water

services we provide. In FY 2010, we will actively market our customer assistance programs and implement a media relations
strategy to raise awareness of infrastructure needs and projects; the CSO LTCP, Fire Hydrant Upgrade Program and other
projects.
• During FY 2009, we sponsored over 46 presentations and guided tours of Blue Plains and other Plant facilities to various
groups including Congressional staff, foreign delegations, industry professionals, media representatives, schools,
environmental groups and others. We expect to increase this level of activity in FY 2010.
• In FY 2009, at the direction of the Board, DC WASA began video production and webcasting services in an effort to
significantly expanded communications, while generating interest and raising awareness about DC WASA programs and
services.
• The Authority routinely participates in media relations covering a number of national and regional issues such as water
quality, pharmaceuticals in tap water, the nation's aging infrastructure and nutrient removal in wastewater treatment
processes. This year, the NBC Network and Voice of America worked closely with DC WASA for upcoming productions on
the Chesapeake Bay Program. In addition, National Geographic filmed a tunnel inspection using a robotic device for a future
episode on robotics uses.
• Another of our publications, The Focus newsletter, provides employees information about all aspects of the organization. It
focuses on organizational goals, policies, and our Strategic Plan. Each month, readers can find a variety of interesting stories
and topics on carpooling, worksite security and safety, employee recognition, employee career development and training,
health and financial benefit options, personal contributions and community volunteers, and a monthly "All in a Day's Work"
series which spotlights employees at work. Our Employee Wellness Program is also included. In order to ensure that all DC
WASA employees and visitors are aware of current information and events, video monitors at our major facilities provide a
tool for continuous communications.
We have consciously sought to cultivate the growth of a culture of volunteer service in which contributing to our community becomes
commonplace. Given the challenging economic times, we find it most essential to extend a helping hand to our community. While
we believe we are doing a great job in these areas, there is always room for improvement. DC WASA continues to host community
outreach events through existing programs and new ones. The following list provides voluntary service activities, in which DC WASA
participated:
Joint Utility Discount Day - In September 2009, more than 100 DC WASA employees participated in the annual Joint Utility
Discount Day (JUDD) at the Washington Convention Center. More than 6,000 District residents applied for discounts on their water,
electricity, gas and telephone bills. DC WASA staff helped customers attending JUDD complete applications for the discount,
provided information, and conducted demonstrations on water use and conservation in the home.
Budget Overview and Performance
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