Hist and Proj Operating Receipts FY 2011 2 17 2010 - DC Water

District. In FY 2009, we commenced developing functionality in Maximo to accommodate the tracking of BPA's and the annual
testing of these assemblies. This is set to "go-live" sometime in FY 2010.
• TEAMS-Maximo Enhanced Integration with GIS - In FY 2010, we intend to develop additional integration between Maximo
and GIS. This will enhance the ability of Water Services and Sewer Services to plan and execute investigations and repairs as
work in the same proximity will be shown graphically on a map. This will result in more investigations and repairs being
completed per day. As well, map-based work assignment routing will be deployed to increase field staff efficiency and allow
more maintenance to be performed per day.
• Permitting Application Tracking System (PATS-Maximo) - Since implementing Maximo for permit management in early
2008, the percentage of application reviews completed within the goal parameters has increased from 63 percent in March
2008, to 79 percent in September 2009 (see chart below) During FY 2009, we developed functionality to allow customers to
look-up, view and track information regarding their permit applications. This includes the status of the application, the
scheduled completion date, design review comments, etc. The new functionality will "go-live" in early FY 2010. This additional
form of "customer communications" is part of DC WASA's continuing effort to provide meaningful and better customer service.
Perce ntJge of Permit ApplicJtion Reviews
Compl~t~d within G():d by Y~~r
(25% incr@4ls@ between 3/08 & 9/09)
80% t===============::::::=::=:::=1
60%
40%
Since implementing Maximo for permit
management in early 2008, the percentage of
application reviews completed within the goal
parameters has gone from 63% in March 2008, to
79% in September 2009.
20%
0% -+-------------------~
2008
Budget Overview and Performance
11-9