Hist and Proj Operating Receipts FY 2011 2 17 2010 - DC Water

and regulations for using electronic media), effective two-way communication,
and equal employment opportunity (EEO).
eRecruit (new staff sourcing tool), diversity
In FY 2009, the Authority continued the safe driving program to reduce the Authority's liability for preventable accidents
and to ensure that employees who drive Authority vehicles as a primary job responsibility learn best practices. The
program comprises three components: defensive driving; attitudinal dynamics classes; and the smith systems on-the-road
driving practical. The smith systems approach is considered one of the best training programs in the transportation
industry.
The Authority continued its self-managed career development program in FY 2009. Supervisors and managers attended
workshops and completed online assessments to gain an understanding of how to manage employee career development
and the necessity for effective coaching and mentoring. Employees attended orientation sessions, completed online
assessments, one-on-one counseling sessions and workshops to provide insight into their individual skills and abilities. In
FY 2009, career exploration was added to the program as a new feature that provided guidance on how to effect career
development in a progressively, step-by-step manner when considering, researching and answering questions to make
the best career decisions.
Other professional development training classes offered to employees included grammar and business writing,
introductory Spanish, workforce diversity, equal employment opportunity, National Associations of Sewer Service
Companies certification, supervisory skills for non-supervisors, communicating with difficult people, customer service, and
ethics in the workplace. Employees also learned skills and competencies for Microsoft office software such as Outlook
and Project.
Specialized classes were also provided for departments with unique skill needs. In the operations departments,
employees attended classes on mechanical screens, MAXIMO maintenance management system, scum pumps,
actuators, drywall, basic plumbing, landscaping, introduction to electricity, and nitrification/denitrification facilities upgrade.
To ensure maximum efficiency of its workforce, the Department of Wastewater Treatment continued to offer duty station
training for wastewater treatment operators. Employees completed self-study and classroom training on 60 duty stations
to become competent in all three process areas.
In support of the Authority's comprehensive safety program, the Authority continued to offer safety training to meet
regulatory and job-specific needs. Employees attended classes on CPR/First-Aid with emphasis on using the Automated
External Defibrillator (AED), work zone safety/traffic control, confined space, mobile crane operations, forklift certification,