Hist and Proj Operating Receipts FY 2011 2 17 2010 - DC Water
Hist and Proj Operating Receipts FY 2011 2 17 2010 - DC Water Hist and Proj Operating Receipts FY 2011 2 17 2010 - DC Water
DC WASA'S VISION Provide world-class water and wastewater services as a leading steward of the environment. DC WASA's MISSION Serve all its customers with outstanding service by providing reliable and cost-effective water and wastewater services in accordance with best practices. DC WASA's VALUES o Respectful, responsive, and sensitive to the needs of our customers and employees o Ethical and professional conduct r Vigilant to ensure optimal health, safety, and environmental outcomes o Dedicated to teamwork and cooperation . Committed to equity, trust, and integrity in all that we do (Adopted by the DC WASA Board of Directors on July 3, 2OO8)
DC WASA's CRITICAL SUCCESS FACTORS "Critical Success Factors and Objectives represent the most significant aspects of the Authority's ability to execute its mission and achieve its world-class performance. These factors provide the basis for the refinement of concrete metrics, targets, and accountabilities for improvement." . EnvironmentalStewardship Design and implement env¡ronmentally responsible policies, programs, and technologies that protect our reg¡on's waterways, air, and lands. . Customer Gonfidence and Gommunications Effectively anticipate, respond in a timely manner to, and communicate about the needs of our customers, the public, and other regional stakeholders with honesty, respect and transparency. o Operating Excellency Excel in all aspects of water delivery, wastewater collection and treatment, and customer service. o Financial lntegrity Plan and control all financial resources in a manner faithful to our customers, bondholders, and suppliers. o High Performing Workforce Attract, develop and retain staff required to sustain our values, achieve our vision, and execute our mission. (Adopted by the DC WASA Board of Directors on July 3, 2008)
- Page 1: District of Columbia Water and Sewe
- Page 5 and 6: ACKNOWLEDGEMENTS PR¡NCIPAL STAFF M
- Page 7 and 8: ( GOVER NMENT FINANC B OFFICERS ASS
- Page 9 and 10: FY 2010 Oper. Expend. by Department
- Page 11 and 12: DISTRICT OF COLUMBIA WATER AND SEWE
- Page 13 and 14: . lncrease the rate of main replace
- Page 15 and 16: R AND SEWER SOOO OVERLOOK AVENUE, S
- Page 17 and 18: FY 2010 Budget Major Reductions (¡
- Page 19 and 20: A Strong Track Record of Capital lm
- Page 21 and 22: Budgeting for Performance - Ensurin
- Page 23 and 24: DC WASA successfully completed anot
- Page 25 and 26: High Use Notification Application (
- Page 27 and 28: PCI Standards - DC WASA implemented
- Page 29 and 30: Website Enhancements - Continuing t
- Page 31 and 32: District. In FY 2009, we commenced
- Page 33 and 34: • Water Quality Library, to be de
- Page 35 and 36: services we provide. In FY 2010, we
- Page 37 and 38: Boys Town of Washington, DC - Durin
- Page 39 and 40: CI> E! $25.00 .s::. ••• U ~ $
- Page 41 and 42: This Strategic Plan Critical Succes
- Page 43 and 44: FY 2010 & FY 2011 Operating (In 000
- Page 45 and 46: Overtime History Dollars and Hours
- Page 47 and 48: In FY 2009, we completed a study of
- Page 49 and 50: DC WASA's ten-year capital improvem
- Page 51 and 52: • Local and Minority Business Rev
<strong>DC</strong> WASA's CRITICAL SUCCESS FACTORS<br />
"Critical Success Factors <strong>and</strong> Objectives represent the most significant aspects of the Authority's ability to execute its mission <strong>and</strong><br />
achieve its world-class performance. These factors provide the basis for the refinement of concrete metrics, targets, <strong>and</strong><br />
accountabilities for improvement."<br />
. EnvironmentalStewardship<br />
Design <strong>and</strong> implement env¡ronmentally responsible policies, programs, <strong>and</strong> technologies that protect our reg¡on's<br />
waterways, air, <strong>and</strong> l<strong>and</strong>s.<br />
. Customer Gonfidence <strong>and</strong> Gommunications<br />
Effectively anticipate, respond in a timely manner to, <strong>and</strong> communicate about the needs of our customers, the<br />
public, <strong>and</strong> other regional stakeholders with honesty, respect <strong>and</strong> transparency.<br />
o <strong>Operating</strong> Excellency<br />
Excel in all aspects of water delivery, wastewater collection <strong>and</strong> treatment, <strong>and</strong> customer service.<br />
o Financial lntegrity<br />
Plan <strong>and</strong> control all financial resources in a manner faithful to our customers, bondholders, <strong>and</strong> suppliers.<br />
o High Performing Workforce<br />
Attract, develop <strong>and</strong> retain staff required to sustain our values, achieve our vision, <strong>and</strong> execute our mission.<br />
(Adopted by the <strong>DC</strong> WASA Board of Directors on July 3, 2008)
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