Hist and Proj Operating Receipts FY 2011 2 17 2010 - DC Water

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At DC WASA, we focus all of our technology initiatives on improving both the quality of services we provide to our customers and organizational effectiveness. We have received recognition in this area from several prestigious organizations. In 2008 and 2009, we received the prestigious Chief Information Officer (CIO) 100 Award. This award is given to the top 100 companies that demonstrates excellence and achievement in information technology. Also, in 2009 we received National recognition from the Environmental Research Institute (ESRI), a global leader in Geographic Information System (GIS) solutions, for innovative implementations of (GIS). This recognition was for our work in using GIS to track the fire hydrant infrastructure. We are leading a collaboration group for CIO's and Information Technology executives within the utilities industry enabling us to reduce risk while employing innovation. These activities have situated us at the same table with numerous multi-national organizations and governmental entities providing truth to the statement that DC WASA is a world class organization. Our work during FY 2009 and planned investments in technology over the next several years are further evidence of our commitment. Technology Strategic Plan - We continue to focus on implementing the Information Technology Strategic Plan, most recently revised in FY 2005. This Plan outlines a vision for the delivery of information technology services at DC WASA, and a methodology for prioritization of all technology projects (which includes an assessment of cost savings and productivity growth). Information Technology investments include those that focus on improvements in Information security, infrastructure and the use of IT throughout DC WASA to improve the delivery of services to our customers and operational efficiency. In FY 2009, we focused our efforts on continuing to improve our operations by better integrating people and processes through technology and creating new business values through innovative solution. A few key examples of this effort that are already underway or will begin in the near future are: Platform for Spatio-Temporal Analysis and Reasoning: A First of A Kind Project (FOAK) - In FY 2010, DC WASA and International Business Machines Corporation ("IBM") are embarking on a collaborative research project, first of a kind project for a "Platform for Spatio-Temporal Analysis and Reasoning (PSTAR). DC WASA and IBM will develop and apply data analytics technology to DC WASA TEAMS-Maximo data (work orders, asset defect reports, meter readings, etc.) and other data (SCADA, etc.). The project may yield insights to DC WASA, which can lead to business value through enhanced customer service, improved preventive maintenance, reduced cost, etc. IBM expects to develop technology that is applicable towards its Smarter Cities effort through this collaboration with DC WASA. Budget Overview and Performance 11-6
Website Enhancements - Continuing to build on the past success of our website, www.dcwasa.com. we implemented multiple enhancements during FY 2009. Through our continuous website improvement cycle, a new general site design structure went live on January 5, 2009, which provides visitors streamlined access to information regarding DC WASA. These improvements have generated an extremely positive response from our website audience. Additional improvements included an Avatar-based Bill Tour, Board of Directors meeting live-video streaming and an Impervious Area Surface Charge Calculator. Continuing with the website improvement life cycle during FY 2010, the Authority will implement additional customer outreach functionality, including online permit status updates, a Water Quality Avatar Tour, a General Manager live 'chat' feature, Board of Directors (BOD) Strategic Plan e-scorecard, and e-Board room as part of our green initiatives. ~ , , OCWASA S'Mf111Itl, PI,/bli( • PlOlE't\!llllthe Enwonm~ml rw:\.,t..loi·, I", ,t>yL!tutt "'re!!fll) "lmbno' "t>!l' Yfflrl!;wl,JQoTerr -pelrQlFpo ~ ~I!!ill....llihl~ Wllll """"-'-'-"""" UQ.~~' I nteractive Voice Response - DC WASA's enhanced interactive voice response system (IVR) provides our customers with multiple tools related to communication with the Authority, including the ability to pay their bill or report a problem. In FY 2009, the IVR system was enhanced to support recently implemented Impervious Area Surface Charges, providing an expedited path for communication related to these inquiries and an automated set of Frequently Asked Questions, to resolve any inquiries in an efficient manner. IVR also implemented a customer service survey and an outgoing call campaign to inform targeted customers of the need to implement Automated Meter Reading functionality at their premise. During FY 2010, enhancements to the IVR will include interfacing with the DC WASA Voice Over Internet Protocol to improve Customer Service processes and reporting, as well as an outgoing call campaign for customers impacted by lead service line replacements, reminding them about the service and to flush their lines. Total Enterprise Asset Management System (TEAMS-Maximo) - During FY 2009, we committed a substantial amount of time and effort to upgrading TEAMS-Maximo to the most current version. This is set to "go-live" sometime in early FY 2010 and will provide DC WASA with much more flexibility to support asset and work management needs, provide a much better platform for integrating with other programs and allow for substantially better integration between Maximo and GIS. All of these improvements will help DC WASA staff to more effectively plan and execute work. Budget Overview and Performance 11-7
Page 1 and 2: District of Columbia Water and Sewe
Page 3 and 4: DC WASA's CRITICAL SUCCESS FACTORS
Page 5 and 6: ACKNOWLEDGEMENTS PR¡NCIPAL STAFF M
Page 7 and 8: ( GOVER NMENT FINANC B OFFICERS ASS
Page 9 and 10: FY 2010 Oper. Expend. by Department
Page 11 and 12: DISTRICT OF COLUMBIA WATER AND SEWE
Page 13 and 14: . lncrease the rate of main replace
Page 15 and 16: R AND SEWER SOOO OVERLOOK AVENUE, S
Page 17 and 18: FY 2010 Budget Major Reductions (¡
Page 19 and 20: A Strong Track Record of Capital lm
Page 21 and 22: Budgeting for Performance - Ensurin
Page 23 and 24: DC WASA successfully completed anot
Page 25 and 26: High Use Notification Application (
Page 27: PCI Standards - DC WASA implemented
Page 31 and 32: District. In FY 2009, we commenced
Page 33 and 34: • Water Quality Library, to be de
Page 35 and 36: services we provide. In FY 2010, we
Page 37 and 38: Boys Town of Washington, DC - Durin
Page 39 and 40: CI> E! $25.00 .s::. ••• U ~ $
Page 41 and 42: This Strategic Plan Critical Succes
Page 43 and 44: FY 2010 & FY 2011 Operating (In 000
Page 45 and 46: Overtime History Dollars and Hours
Page 47 and 48: In FY 2009, we completed a study of
Page 49 and 50: DC WASA's ten-year capital improvem
Page 51 and 52: • Local and Minority Business Rev
Page 53 and 54: target for replacement of non-stand
Page 55 and 56: DC WASA continues to invest in wate
Page 57 and 58: Anacostia and Rock Creek Park, and
Page 59 and 60: modification to the permit reducing
Page 61 and 62: ELECTRICITY PRICING (ALL-IN-COST) $
Page 63 and 64: carbon footprint legislation and re
Page 65 and 66: • Automated Fuel Tracking - to fa
Page 67 and 68: (AWWA) verifies that the growing re
Page 69 and 70: Total Rewards Statements - During F
Page 71 and 72: People Working Together to Make A D
Page 73 and 74: DC WASA's contractor lost workday c
Page 79 and 80:
Regional Macro-Economics DC WASlt's
Page 81 and 82:
KEY FACTS There appears to be a dir
Page 83 and 84:
FY 2010 Revised Budget ($ooo's¡ CA
Page 85 and 86:
Comoarative Exoenditures ($000's) F
Page 87 and 88:
ACCOUNTING AND BUDGET PROCESSES Bas
Page 89 and 90:
FY 2O1l Budget Galendar Month Event
Page 91 and 92:
WASA Key Flr,ltr,¡cnl PorlctEs DEB
Page 93 and 94:
Financing and Reserue Policies ln F
Page 95 and 96:
Gustomer Demand and Demographics -
Page 97 and 98:
DCCommercialWater Denund rr. Commer
Page 99 and 100:
and implementation of successful pr
Page 101 and 102:
- DC WASA changed banks on Septembe
Page 103 and 104:
Raúes. The proposed rate and fee a
Page 105 and 106:
The proposed monthly IAC charge for
Page 107 and 108:
under the program by DDOE and to mi
Page 109 and 110:
CSO LTCP Spending by Year 123.3 y4.
Page 111 and 112:
14. Projected decrease in IAC reven
Page 113 and 114:
Wholesale - DC WASA's wholesale cus
Page 115 and 116:
O p e rati n g Ex pen d itu res As
Page 117 and 118:
the District of Columbia government
Page 119 and 120:
. Wholesale Capital Payments - Appr
Page 121 and 122:
Indenture-Required Operating Reserv
Page 123 and 124:
Water and Sewer System Facility Pla
Page 125 and 126:
and a poss¡ble 2,215 customers wer
Page 127 and 128:
Revenues The proposed FY 2010 recei
Page 129 and 130:
consumption and rate increases, and
Page 131 and 132:
* DC WASA's share of the District's
Page 133 and 134:
FY 2009. The commercial paper progr
Page 135 and 136:
Capital Financing Program, Cash Pos
Page 137 and 138:
Cash Position & Reserwes Cash balan
Page 139 and 140:
Long-Term Operational and Financial
Page 141 and 142:
DISTRICT OF COLUMBIA WATER & SEWER
Page 143 and 144:
450,000 Historical & Projected Cash
Page 145 and 146:
Hi$orical and Projected Billed Cons
Page 147 and 148:
RECENT & PROPOSED RATE & FEE CHANGE
Page 149 and 150:
$35.00 AVERAGE CAP CUSTOMER MONTHLY
Page 151 and 152:
Fy20,0 RArE-:::il:=: PR,P'SED RA'E
Page 153 and 154:
RECENT & PROPOSED RATE & FEE CHANGE
Page 155 and 156:
FY 2OO9 - FY 2018 FINANCIAL PLAN PR
Page 157 and 158:
FY 2O1O - FY 2018 FINANCIAL PLAN PR
Page 159 and 160:
POTENTIAL IMPACT OF CSO LONG.TERM C
Page 161 and 162:
WHY RATE INCREASES ARE NEEDED, cont
Page 163 and 164:
WHY RATE INCREASES ARE NEEDED, cont
Page 165 and 166:
WASA,S RETAIL RATES ARE COMPARABLE
Page 167 and 168:
DC WASA'S RETAIL RATES ARE COMPARAB
Page 169 and 170:
FY 2009 - FY 2018 Capital lmproveme
Page 171 and 172:
more w¡dely disposed of at reduced
Page 173 and 174:
During FY 2009, DC WASA completed a
Page 175 and 176:
WASHINGTON AQUEDUCT The Washington
Page 177 and 178:
CAPITAL AUTHORITY As part of DC WAS
Page 179 and 180:
These are projects that are underta
Page 181 and 182:
450,000 Historical and Projected Ca
Page 183 and 184:
CAPITAL EQU I PIIII ENT DISBU RSEIT
Page 185 and 186:
FY 2009 - FY 2018 Capital Equipment
Page 187 and 188:
FY 2009 - FY 2018 Capital lmproveme
Page 189 and 190:
Fiscal Year 2011 Capital Authority
Page 191 and 192:
FY 2OO9 .2018 CAPITAL IMPROVEMENT P
Page 193 and 194:
CASH RESERVES SUMMARY (ln $000's) F
Page 195 and 196:
OursreuilNa Deer SEIIIOR DEBT Publi
Page 197 and 198:
OUTSTANDING & PROPOSED DEBT SERVICE
Page 199 and 200:
OUTSTANDING & PROPOSED DEBT SERVICE
Page 201 and 202:
$6,000,000 TOTAL DEBT OUTSTANDING V
Page 203 and 204:
District of Columbia Water and Sewe
Page 205 and 206:
Operations & Maintenance Expenditur
Page 207 and 208:
Comparative Operating Expenditures
Page 209 and 210:
Comparative Operating Expenditures
Page 211 and 212:
Filled vs. Vacant Positions FY 2007
Page 213 and 214:
Overtime FY 2008 - FY 2011 ($000'5)
Page 216:
D. C. Water & Sewer Authority Organ
Page 219 and 220:
MISSION: To treat wastewater delive
Page 222 and 223:
BLUE PLAINS WASTEWATER TREATMENT PL
Page 224:
BLUE PLAINS WASTEWATER TREATMENT PL
Page 227 and 228:
I WATER SERVICES I MISSION: To oper
Page 229 and 230:
HISTORICAL WATER MAIN BREAKS FY 200
Page 232 and 233:
ASSISTANT GENERAL MANAGER Consumer
Page 234 and 235:
OVERVIEW FY 2010 Major Recommended
Page 236 and 237:
ASST. GEN. MGR. Blue Plains POSITIO
Page 238:
Page 241 and 242:
FY2009 FY 2010 FY2010 FY 2011 Actua
Page 243 and 244:
~ c: ~ .0 it: ~ ~ cu c: T""" 0 ~ c:
Page 245 and 246:
MISSION: To perform engineering pla
Page 247 and 248:
~ ceu .c ;:: ~ ~ euc L{) v 0 +=i c
Page 249 and 250:
MISSION: To develop, design. constr
Page 252 and 253:
CHIEF ENGINEER Deputy General Manag
Page 254:
Page 257 and 258:
BUDGET OVERVIEW: The FY 2010 revise
Page 260 and 261:
BOARD OF DIRECTORS POSITIONS CURREN
Page 262 and 263:
Page 264 and 265:
BOARD OF DIRECTORS POSITIONS CURREN
Page 266:
Page 269 and 270:
INTERNAL AUDIT MISSION: The mission
Page 272 and 273:
FY 2011 Budget $7,631,000 CHIEF FIN
Page 274 and 275:
Page 276 and 277:
CHIEF FINANCIAL OFFICER POSITIONS C
Page 278 and 279:
Page 280 and 281:
BUDGET OVERVIEW: The revised FY 201
Page 282 and 283:
GENERAL MANAGER CURRENT Average Yea
Page 284:
Page 287 and 288:
MISSION: To ensure that the Authori
Page 289 and 290:
• Assume additional operation sup
Page 292 and 293:
POSITIONS GENERAL CURRENT Average Y
Page 294:
Page 297 and 298:
MISSION: To deliver high quality, i
Page 299 and 300:
During FY 2009, the Authority conti
Page 301 and 302:
and regulations for using electroni
Page 303 and 304:
To support employees' educational a
Page 306 and 307:
FY 2011 Budget $6,517,000 Su ASSIST
Page 308:
Page 311 and 312:
MISSION: To procure, on time and wi
Page 314 and 315:
ASSISTANT GENERAL MANAGER Authorize
Page 316:
Page 319 and 320:
BUDGET OVERVIEW: The FY 2010 revise
Page 322 and 323:
District of Columbia Water and Sewe
Page 324 and 325:
BOARD OF DIRECTORS: DC WASA's gover
Page 326 and 327:
FIXED ASSET: Long-lived property ow
Page 328 and 329:
PAYMENT IN LIEU of TAXES (PILOT): A
Page 330 and 331:
DETS: DEPARTMENT OF ENGINEERING AND
Page 332 and 333:
MBE: MINORITY BUSINESS ENTERPRISE R
Page 334 and 335:
WHEREAS, after extensive discussion
Page 336 and 337:
WHEREAS, during the January 2010 me
Page 338 and 339:
and Budget Committees Uointly refer
Page 340 and 341:
Capital Improvement Plan Descriptio
Page 342 and 343:
WHEREAS, on December 17, 2009, the
Page 344 and 345:
FY 2009 - FY 2018 PROJECTED CAPITAL
Page 346 and 347:
The Board of Directors hereby appro
Page 348:
Presented and Adopted: February 4,
Page 351 and 352:
Title 21 DCMR, Chapter 41 RETAIL WA
Page 353 and 354:
Plan for WASA Board's Low Impact De
Page 355 and 356:
Presented and Adopted: February 4,
Page 357 and 358:
Presented and Adopted: February 4,2
Page 359 and 360:
1. The Board finds that the Authori
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Hist and Proj Operating Receipts FY 2011 2 17 2010 - DC Water

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