Hist and Proj Operating Receipts FY 2011 2 17 2010 - DC Water

PCI Standards - DC WASA implemented the Payment Card Industry (PCI) compliance standards to provide additional security to
customers that use electronic payment options.
Improved Arrears Management Program - We continue our efforts to improve our collection rate on delinquent accounts and to
ensure that convenient payment alternatives assist in reducing arrearages. In addition to the "Process Notification Outbound Calling
Program", coupled with our "Dialing for Dollars Program", we again participated in the Districts annual tax sale. We now accept
checks via the web and IVR at no cost to the customer (most organizations charge for this feature). In addition, our budget-billing
feature enables customers to normalize billing and monthly payments.
• Process Notification Program - This program provides a friendly reminder phone call to customers when their payments
are past due. This program has enabled us to better manage our customer receivables. Initially, we used the program for
our residential customers only. As a result of this program, we have reduced our accounts receivable 90-days and greater
to all-time low of $4.9 million in September 2009.
30,000 I
Retail Accounts Receivable Over 90 Days
As of September 30, 2009
(In $OOO's)
20,000
C
~ 15,000
..
10,000
21,803
r,
,
16,330
10,900
-~
26,525
25,000
n]
5,000
2001 2002 2003 2004 2005 2006 2007 2008 2009
Fiscal
Year
Budget Overview and Performance
11-5