Hist and Proj Operating Receipts FY 2011 2 17 2010 - DC Water
Hist and Proj Operating Receipts FY 2011 2 17 2010 - DC Water Hist and Proj Operating Receipts FY 2011 2 17 2010 - DC Water
ASST. GEN. MGR. CONSUMER SERVICES POSITIONS CURRENT Average Year-End Positions Positions Authorized Filled Filled FY 2010 FY 2011 FY 2011 Budget $15,342,000 CUSTOMER SERVICE Office of the Director 6 - Positions 123 111 113 123 123 Customer Care 44 - Positions Credit and Collections 12 - Positions Billing Services and Control 18 - Positions Meter and Field Services 43 - Positions • Respond to customer calls and correspondence • Assist customers in Business Office • Respond to all requests received via internet • Manage receivables and collections process on delinquent accounts, including multi-family service termination, property lien filing, dunning process and receivership • Manage Customer Assistance Program • Manage billing process and improvement of customer information and billing system • Monitor and assist large accounts • Provide planning and project management for future systems implementations • Maintain, install, test, repair and replace meters • Manage meter replacement/automated meter reading project • Perform interior inspections • Perform terminations of service for non-payment of bills
BUDGET OVERVIEW: The FY 2010 revised budget is relatively flat compared to the approved FY2010 budget. The FY 2011 approved budget increases by $0.5 million due to projected compensation increases. Positions: (FTE's) FY 2009 FY 2010 FY 2010 FY 2011 Actual Approved Revised Approved Number of authorized positions 123 I 123 I 123 123 Average number of positions filled I I I Operating Expenses Personnel Services including Overtime 1 8,5441 8,615 I 8,969 9,410 Overtime 1 315 1 260 I 260 260 Non-personnel Services: Chemicals and Supplies 118 179 179 183 Utilities 1,226 1,907 1,772 1,776 Contractual Services, etc. 3,234 4,205 3,944 3,917 Small Equioment 59 56 56 56 Total Non-Personnel Services 4,638 6,347 5,951 5,932 Total Operations & Maintenance 13,182 14,962 14,919 15,342 Capital Equipment 401 300 910 210 Targeted Performance Measures 1 FY 2009 Actual 1 FY 2010 Budget 1 FY 2010 Proiection 1 FY 2011 Proiection Calls answered within 40 seconds 90% 85% 85% 85% Percentage of AMR Meters Read 97% 99% 99% 99% Reduce Retail 90-day receivable balance (not inclUding lAC) $4.9 Million $5.5 Million $5.5 Million $5.5 Million Top 100 Accounts Billed as Scheduled 98% 98% 98% 98%
- Page 205 and 206: Operations & Maintenance Expenditur
- Page 207 and 208: Comparative Operating Expenditures
- Page 209 and 210: Comparative Operating Expenditures
- Page 211 and 212: Filled vs. Vacant Positions FY 2007
- Page 213 and 214: Overtime FY 2008 - FY 2011 ($000'5)
- Page 216: D. C. Water & Sewer Authority Organ
- Page 219 and 220: MISSION: To treat wastewater delive
- Page 222 and 223: BLUE PLAINS WASTEWATER TREATMENT PL
- Page 224: BLUE PLAINS WASTEWATER TREATMENT PL
- Page 227 and 228: I WATER SERVICES I MISSION: To oper
- Page 229 and 230: HISTORICAL WATER MAIN BREAKS FY 200
- Page 232 and 233: ASSISTANT GENERAL MANAGER Consumer
- Page 234 and 235: OVERVIEW FY 2010 Major Recommended
- Page 236 and 237: ASST. GEN. MGR. Blue Plains POSITIO
- Page 238: OVERVIEW FY 2010 Major Recommended
- Page 241 and 242: FY2009 FY 2010 FY2010 FY 2011 Actua
- Page 243 and 244: ~ c: ~ .0 it: ~ ~ cu c: T""" 0 ~ c:
- Page 245 and 246: MISSION: To perform engineering pla
- Page 247 and 248: ~ ceu .c ;:: ~ ~ euc L{) v 0 +=i c
- Page 249 and 250: MISSION: To develop, design. constr
- Page 252 and 253: CHIEF ENGINEER Deputy General Manag
- Page 254: OVERVIEW FY 2010 Major Recommended
- Page 260 and 261: BOARD OF DIRECTORS POSITIONS CURREN
- Page 262 and 263: OVERVIEW FY 2010 Major Recommended
- Page 264 and 265: BOARD OF DIRECTORS POSITIONS CURREN
- Page 266: OVERVIEW FY 2010 Major Recommended
- Page 269 and 270: INTERNAL AUDIT MISSION: The mission
- Page 272 and 273: FY 2011 Budget $7,631,000 CHIEF FIN
- Page 274 and 275: OVERVIEW FY 2010 Major Recommended
- Page 276 and 277: CHIEF FINANCIAL OFFICER POSITIONS C
- Page 278 and 279: OVERVIEW FY 2010 Major Recommended
- Page 280 and 281: BUDGET OVERVIEW: The revised FY 201
- Page 282 and 283: GENERAL MANAGER CURRENT Average Yea
- Page 284: OVERVIEW FY 2010 Major Recommended
- Page 287 and 288: MISSION: To ensure that the Authori
- Page 289 and 290: • Assume additional operation sup
- Page 292 and 293: POSITIONS GENERAL CURRENT Average Y
- Page 294: OVERVIEW FY 2010 Major Recommended
- Page 297 and 298: MISSION: To deliver high quality, i
- Page 299 and 300: During FY 2009, the Authority conti
- Page 301 and 302: and regulations for using electroni
- Page 303 and 304: To support employees' educational a
ASST. GEN. MGR.<br />
CONSUMER<br />
SERVICES<br />
POSITIONS<br />
CURRENT<br />
Average Year-End<br />
Positions Positions<br />
Authorized Filled Filled<br />
<strong>FY</strong> <strong>2010</strong> <strong>FY</strong> <strong>2011</strong><br />
<strong>FY</strong> <strong>2011</strong> Budget<br />
$15,342,000<br />
CUSTOMER<br />
SERVICE<br />
Office of the<br />
Director<br />
6 - Positions<br />
123 111 113 123 123<br />
Customer Care<br />
44 - Positions<br />
Credit <strong>and</strong><br />
Collections<br />
12 - Positions<br />
Billing Services<br />
<strong>and</strong> Control<br />
18 - Positions<br />
Meter <strong>and</strong><br />
Field<br />
Services<br />
43 - Positions<br />
• Respond to customer<br />
calls <strong>and</strong> correspondence<br />
• Assist customers in<br />
Business Office<br />
• Respond to all requests<br />
received via internet<br />
• Manage receivables <strong>and</strong><br />
collections process on<br />
delinquent accounts,<br />
including multi-family<br />
service termination,<br />
property lien filing,<br />
dunning process <strong>and</strong><br />
receivership<br />
• Manage Customer<br />
Assistance Program<br />
• Manage billing process<br />
<strong>and</strong> improvement of<br />
customer information<br />
<strong>and</strong> billing system<br />
• Monitor <strong>and</strong> assist large<br />
accounts<br />
• Provide planning <strong>and</strong><br />
project management for<br />
future systems<br />
implementations<br />
• Maintain, install, test,<br />
repair <strong>and</strong> replace meters<br />
• Manage meter<br />
replacement/automated<br />
meter reading project<br />
• Perform interior inspections<br />
• Perform terminations of<br />
service for non-payment<br />
of bills
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