Hist and Proj Operating Receipts FY 2011 2 17 2010 - DC Water
Hist and Proj Operating Receipts FY 2011 2 17 2010 - DC Water Hist and Proj Operating Receipts FY 2011 2 17 2010 - DC Water
2009, over 17,500 public lines have been replaced to date, as well as approximately 57,745 feetfrom 2,830 services in private space. The ten-year plan includes capital disbursement costs for this program, estimated at $58 million. In FY 2009, we successfully renewed all of our insurance policies at essentially the same coverage and terms at 4 percent higher costs than previous year. There were improvements in coverage amid increases in property values, payroll and revenue. DC WASA completed its fifth year of the rolling owner-controlled insurance program (ROCIP) under which DC WASA procures insurance coverage for the majority of our construction contractors. The result is substantially higher insurance coverage levels for all contracts and significant cost savings. At the end of FY 2009, 68 projects, and 217 contractors had been enrolled in the ROCIP I program, and preliminary savings estimates in the $4 to $5 million range. A major reason for the cost savings is the implementation of a uniformly strong safety program for all contractors. Given the success of ROCIP l, DC WASA plans to move forward with the second ROCIP. The ROCIP ll is a three year insurance program that will support an estimated $688 million of planned construction completion. DC WASA continued to build on the significant improvements made in the Department of Customer Service over the last few years, which have resulted in greatly improved service to DC WASA customers. Major accomplishments over the last year include: - lmproved collections efforts, which have resulted in a reduction of delinquent retail accounts receivable over 90 days from $26.5 million in September 2O01to $4.9 million in September 2009. - DC WASA's Board of Directors approved the expansion of the Customer Assistance Program (CAP) to provide a discount on sewer charges in addition to the discount currently provided on water. This discount resulted in an annual discount of approximately $277.00 to income eligible customers in FY 2009. DC WASA provided discounts to more than 6,000 customers in FY 2009. ln an effort to deliver the best service possible, the Customer Service Department developed a tracking mechanism for first call resolution. This process allows us to determine how many customer inquiries were resolved with the initial contact. While this effort has focused on telephone calls first, it will be followed with other mediums such emails and letters/conespondence received from customers. We implemented an additional self service payment option, (e-check). This option provides yet, another convenient way for customers to pay their bills without incuring any charge. Enhance security standards were implemented. The PCI (Payment Card lndustry) compliance standards provide additional security to customers that use electronic payment options. tv-11
- DC WASA changed banks on September 1, 2009. Customers may now make payments at any Adams National Bank and TD Bank within the metropolitan area. TD Bank is available 24 hours a day and open 7 days a week to serve customers. Fire Hydrant Program - Beginning FY 2004, DC WASA began upgrading and replacement of aging fire hydrants throughout the City. ln October 2005, DC WASA initiated a formal fire hydrant replacement program and committed $26.5 million to fund replacemenUupgrade of up to 3,000 hydrants for the District of Columbia by 2011. ln October 2007, DC WASA and FEMS entered into a Memorandum of Understanding (MOU) that established a regular inspection program and five-year target for replacement of fire hydrants. As of September 2009, we have replaced over 3,800 fire hydrants in public space and have exceeded our target of 3,000. ln the FY 2009-2018 ClP, an additional $30 million in projects was proposed for Phase ll of the MOU to replace an additional 3,000 fire hydrants by FY 2015 on behalf of the Government of the District of Columbia. This proposal is under review by the District government. This work has no impact on the retail rate payers as it is reimbursed by the District. A cost of service study acknowledging the higher level of investment required under the 2007 MOU was completed in FY 2009, reviewed by the Board and distributed to the DC Chief Financial Officer. Cost of Service Study - DC WASA management has undertaken a thorough Cost of Service Study (COS) in accordance with DC WASA policy. The COS objectives included four specific deliverables: revenue sufficiency model, cost of service/rate equity analysis, alternative rate structure analysis, and miscellaneous charge analysis. The consultants found that the existing retail rate structure scores well on most of the pricing objectives identified however there is a need to re-sync the ratio between the volumetric water and sewer rates due to higher capital costs from the Washington Aqueduct and the creation of the lAC. As a result of this study, several revisions to the rate structure will be proposed for implementation in FY 2011 and other areas of opportunity will require additional analysis in FY 2010 before recommendation or implementation. Future Goals The proposed FY 2009 - 2018 financial plan includes the resources necessary to accomplish critical financial and operational goals over the coming years, as summarized below. * Continue adherence to the Board's financial, investment, rate-setting and long-term planning policies; includes defenal of many items to FY 2013 and beyond, (including defenal of some projects). * Continue implementation of the ten-year $3.8 billion capital improvement program. * Continue implementation of the twenty-year, $2.7 billion CSO Long-Term Control Plan, including rate structure changes. |V-12
- Page 49 and 50: DC WASA's ten-year capital improvem
- Page 51 and 52: • Local and Minority Business Rev
- Page 53 and 54: target for replacement of non-stand
- Page 55 and 56: DC WASA continues to invest in wate
- Page 57 and 58: Anacostia and Rock Creek Park, and
- Page 59 and 60: modification to the permit reducing
- Page 61 and 62: ELECTRICITY PRICING (ALL-IN-COST) $
- Page 63 and 64: carbon footprint legislation and re
- Page 65 and 66: • Automated Fuel Tracking - to fa
- Page 67 and 68: (AWWA) verifies that the growing re
- Page 69 and 70: Total Rewards Statements - During F
- Page 71 and 72: People Working Together to Make A D
- Page 73 and 74: DC WASA's contractor lost workday c
- Page 75 and 76: District of Columbia Water and Sewe
- Page 77 and 78: District of Columbia Water and Sewe
- Page 79 and 80: Regional Macro-Economics DC WASlt's
- Page 81 and 82: KEY FACTS There appears to be a dir
- Page 83 and 84: FY 2010 Revised Budget ($ooo's¡ CA
- Page 85 and 86: Comoarative Exoenditures ($000's) F
- Page 87 and 88: ACCOUNTING AND BUDGET PROCESSES Bas
- Page 89 and 90: FY 2O1l Budget Galendar Month Event
- Page 91 and 92: WASA Key Flr,ltr,¡cnl PorlctEs DEB
- Page 93 and 94: Financing and Reserue Policies ln F
- Page 95 and 96: Gustomer Demand and Demographics -
- Page 97 and 98: DCCommercialWater Denund rr. Commer
- Page 99: and implementation of successful pr
- Page 103 and 104: Raúes. The proposed rate and fee a
- Page 105 and 106: The proposed monthly IAC charge for
- Page 107 and 108: under the program by DDOE and to mi
- Page 109 and 110: CSO LTCP Spending by Year 123.3 y4.
- Page 111 and 112: 14. Projected decrease in IAC reven
- Page 113 and 114: Wholesale - DC WASA's wholesale cus
- Page 115 and 116: O p e rati n g Ex pen d itu res As
- Page 117 and 118: the District of Columbia government
- Page 119 and 120: . Wholesale Capital Payments - Appr
- Page 121 and 122: Indenture-Required Operating Reserv
- Page 123 and 124: Water and Sewer System Facility Pla
- Page 125 and 126: and a poss¡ble 2,215 customers wer
- Page 127 and 128: Revenues The proposed FY 2010 recei
- Page 129 and 130: consumption and rate increases, and
- Page 131 and 132: * DC WASA's share of the District's
- Page 133 and 134: FY 2009. The commercial paper progr
- Page 135 and 136: Capital Financing Program, Cash Pos
- Page 137 and 138: Cash Position & Reserwes Cash balan
- Page 139 and 140: Long-Term Operational and Financial
- Page 141 and 142: DISTRICT OF COLUMBIA WATER & SEWER
- Page 143 and 144: 450,000 Historical & Projected Cash
- Page 145 and 146: Hi$orical and Projected Billed Cons
- Page 147 and 148: RECENT & PROPOSED RATE & FEE CHANGE
- Page 149 and 150: $35.00 AVERAGE CAP CUSTOMER MONTHLY
- <strong>DC</strong> WASA changed banks on September 1, 2009. Customers may now make payments at any Adams National Bank <strong>and</strong> TD<br />
Bank within the metropolitan area. TD Bank is available 24 hours a day <strong>and</strong> open 7 days a week to serve customers.<br />
Fire Hydrant Program - Beginning <strong>FY</strong> 2004, <strong>DC</strong> WASA began upgrading <strong>and</strong> replacement of aging fire hydrants throughout the<br />
City. ln October 2005, <strong>DC</strong> WASA initiated a formal fire hydrant replacement program <strong>and</strong> committed $26.5 million to fund<br />
replacemenUupgrade of up to 3,000 hydrants for the District of Columbia by <strong>2011</strong>. ln October 2007, <strong>DC</strong> WASA <strong>and</strong> FEMS<br />
entered into a Memor<strong>and</strong>um of Underst<strong>and</strong>ing (MOU) that established a regular inspection program <strong>and</strong> five-year target for<br />
replacement of fire hydrants. As of September 2009, we have replaced over 3,800 fire hydrants in public space <strong>and</strong> have<br />
exceeded our target of 3,000. ln the <strong>FY</strong> 2009-2018 ClP, an additional $30 million in projects was proposed for Phase ll of the<br />
MOU to replace an additional 3,000 fire hydrants by <strong>FY</strong> 2015 on behalf of the Government of the District of Columbia. This<br />
proposal is under review by the District government. This work has no impact on the retail rate payers as it is reimbursed by the<br />
District. A cost of service study acknowledging the higher level of investment required under the 2007 MOU was completed in <strong>FY</strong><br />
2009, reviewed by the Board <strong>and</strong> distributed to the <strong>DC</strong> Chief Financial Officer.<br />
Cost of Service Study - <strong>DC</strong> WASA management has undertaken a thorough Cost of Service Study (COS) in accordance with <strong>DC</strong><br />
WASA policy. The COS objectives included four specific deliverables: revenue sufficiency model, cost of service/rate equity<br />
analysis, alternative rate structure analysis, <strong>and</strong> miscellaneous charge analysis. The consultants found that the existing retail<br />
rate structure scores well on most of the pricing objectives identified however there is a need to re-sync the ratio between the<br />
volumetric water <strong>and</strong> sewer rates due to higher capital costs from the Washington Aqueduct <strong>and</strong> the creation of the lAC. As a<br />
result of this study, several revisions to the rate structure will be proposed for implementation in <strong>FY</strong> <strong>2011</strong> <strong>and</strong> other areas of<br />
opportunity will require additional analysis in <strong>FY</strong> <strong>2010</strong> before recommendation or implementation.<br />
Future Goals<br />
The proposed <strong>FY</strong> 2009 - 2018 financial plan includes the resources necessary to accomplish critical financial <strong>and</strong> operational goals<br />
over the coming years, as summarized below.<br />
* Continue adherence to the Board's financial, investment, rate-setting <strong>and</strong> long-term planning policies; includes defenal of many<br />
items to <strong>FY</strong> 2013 <strong>and</strong> beyond, (including defenal of some projects).<br />
* Continue implementation of the ten-year $3.8 billion capital improvement program.<br />
* Continue implementation of the twenty-year, $2.7 billion CSO Long-Term Control Plan, including rate structure changes.<br />
|V-12
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