MX-5500N/6200N/6201N/7000N/7001N Operation-Manual ... - Sharp

MODEL: MX-5500N 

MX-6200N 


DIGITAL FULL COLOUR MULTIFUNCTIONAL SYSTEM 

Sa Safety ety Guide 

Guide 

Before installing this product, be sure to read the 

"CAUTIONS" and "INSTALLATION 

REQUIREMENTS" sections. 

Troubleshooting 

Trou oubleshooting 

leshooting 

In the unlikely event of you experiencing a 

problem with this product, please refer to this 

manual before requesting service. 

The contents of this manual are grouped by 

situation. 

The chapters of the manual appear on the cover. 

Keep this manual close at hand for reference 

whenever needed. 

CAUTIONS 

INSTALLATION REQUIREMENTS 

SUPPLIES 

SPECIFICATIONS 

INFORMATION ON DISPOSAL 

TO THE ADMINISTRATOR OF THE MACHINE 

REMOVING MISFEEDS 

COPYING 

PRINTING 

FACSIMILE 

SCANNING 

DOCUMENT FILING 

INSTALLATION 

OTHER PROBLEMS 


MX-7001N

Caution! 

For complete electrical disconnection, pull out the main plug. 

The socket-outlet shall be installed near the equipment and shall be easily accessible. 

Shielded network cable and USB cable must be used with this equipment to maintain compliance with standards. 

➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢ 

➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢ 

Required in IEC-950 (EN 60 950) - Europe 

The equipment should be installed near an accessible socket outlet for easy disconnection. 

Required in Appendix ZB of BS 7002 (En 60 950) — United Kingdom 

MAINS PLUG WIRING INSTRUCTIONS 

The mains lead of this equipment is already fitted with a mains plug which is either a non-rewireable 

(moulded) or a rewireable type. Should the fuse need to be replaced, a BSI or ASTA approved fuse 

to BS1362 marked or and of the same rating as the one removed from the plug must 

be used. 

Always refit the fuse cover after replacing the fuse on the moulded plug. Never use the plug without 

the fuse cover fitted. 

In the unlikely event of the socket outlet in your home not being compatible with the plug supplied 

either cut-off the moulded plug (if this type is fitted) or remove by undoing the screws if a rewireable 

plug is fitted and fit an appropriate type observing the wiring code below. 

DANGER: The fuse should be removed from the cut-off plug and the plug destroyed immediately 

and disposed of in a safe manner. Under no circumstances should the cut-off plug be inserted 

elsewhere into a 13A socket outlet as a serious electric shock may occur. 

To fit an appropriate plug to the mains lead, follow the instructions below: 

IMPORTANT: The wires in this mains lead are coloured in accordance with the following code: 

GREEN-AND-YELLOW: Earth 

BLUE: Neutral 

BROWN: Live 

As the colours of the wires in this mains lead may not correspond with coloured markings 

identifying the terminals in your plug, proceed as follows: 

The wire which is coloured GREEN-AND YELLOW must be connected to the terminal in the plug 

which is marked with the letter E, or by the safety earth symbol Å@, or coloured green or greenand-yellow. 

The wire which is coloured BLUE must be connected to the terminal which is marked with the letter 

N or coloured black. 

The wire which is coloured BROWN must be connected to the terminal which is marked with the 

letter L or coloured red. 

If you have any doubt, consult a qualified electrician. 

WARNING: THIS APPARATUS MUST BE EARTHED. 

➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣➢➣ 

EMC (this machine and peripheral devices) 

Warning: 

This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be 

required to take adequate measures. 

This machine contains the software having modules developed by Independent JPEG Group.

For the users of the fax function 

FAX interface cable and Line cable: 

These special accessories must be used with the device. 

Notice for Users in Europe 

This equipment has been designed to work on the British analogue public switched telephone network. 

This equipment has been tested according to the pan-European TS103 021 regulation. 

It will operate on all analogue telephone networks which comply with the TS103 021. 

Please contact your dealer or network operator, if you are not sure whether your network operates according to 

TS103 021. 

The Declaration of Conformity can be viewed at the following URL address. 

http://www.sharp.de/doc/MX-FXX1.pdf

Contents 

CAUTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 

Laser information . . . . . . . . . . . . . . . . . . . . . . . . . . 3 

INSTALLATION REQUIREMENTS . . . . . . . . . . . . . 4 

SUPPLIES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 

Storage of supplies. . . . . . . . . . . . . . . . . . . . . . . . . 5 

Supply of spare parts and consumables . . . . . . . . 5 

SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . 6 

Machine specifications / copier specifications . . . . 6 

Continuous copying speeds . . . . . . . . . . . . . . . . . . 8 

Printable sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 

Ambient environment . . . . . . . . . . . . . . . . . . . . . . . 8 

Acoustic noise emission (measurement according to 

ISO7779) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 

Emission concentration (measurement according to 

RAL-UZ62: Edition Jan. 2002) . . . . . . . . . . . . . . . . 9 

Automatic document feeder specifications. . . . . . . 9 

Large capacity tray (MX-LCX2) specifications . . . 10 

Large capacity tray (MX-LCX3) specifications . . . 10 

Finisher specifications . . . . . . . . . . . . . . . . . . . . . 11 

Saddle stitch finisher specifications . . . . . . . . . . . 12 

Punch module specifications 

(for finisher / saddle stitch finisher). . . . . . . . . . . . 13 

Inserter specifications. . . . . . . . . . . . . . . . . . . . . . 14 

Printer specifications . . . . . . . . . . . . . . . . . . . . . . 15 

Network scanner / Internet Fax specifications . . . 20 

Pull scan function (TWAIN) specifications . . . . . . 16 

Facsimile specifications . . . . . . . . . . . . . . . . . . . . 17 

INFORMATION ON DISPOSAL . . . . . . . . . . . . . . . 18 

A. Information on Disposal for Users (private 

households) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 

B. Information on Disposal for Business Users . . 18 

TO THE ADMINISTRATOR OF THE MACHINE . . 20 

Factory default passwords . . . . . . . . . . . . . . . . . . 20 

Forwarding all transmitted and received data to the 

administrator (document administration function). . . .20 

For the users of the fax function . . . . . . . . . . . . . . . . .21 

Trademark acknowledgments. . . . . . . . . . . . . . . . . . .22 

Note: 

Considerable care has been taken in preparing this manual. If you have any comments or concerns about the manual, please 

contact your dealer or nearest authorised service representative. 

This product has undergone strict quality control and inspection procedures. In the unlikely event that a defect or other problem is 

discovered, please contact your dealer or nearest authorised service representative. 

Aside from instances provided for by law, SHARP is not responsible for failures occurring during the use of the product or its 

options, or failures due to incorrect operation of the product and its options, or other failures, or for any damage that occurs due 

to use of the product. 

This manual contains references to the fax function. However, please note that the fax function is not available in some countries 

and regions. 

Products that have earned the ENERGY STAR ® are designed to protect the environment 

through superior energy efficiency. 

Warranty 

While every effort has been made to make this document as accurate and helpful as possible, SHARP Corporation makes no 

warranty of any kind with regard to its content. All information included herein is subject to change without notice. SHARP is not 

responsible for any loss or damages, direct or indirect, arising from or related to the use of this operation manual. 

©Copyright SHARP Corporation 2007. All rights reserved. Reproduction, adaptation or translation without prior written permission is 

prohibited, except as allowed under copyright laws. 

1

CAUTIONS 

1. Do not touch the transfer belt. Scratches or smudges on the transfer belt will 

cause dirty prints. 

2. The fusing unit is extremely hot. Exercise care in this area. 

3. Do not look directly at the light source. Doing so may damage your eyes. 

4. When the machine is installed, the adjusters (4) must be lowered to the floor 

to secure the machine (prevent it from moving). 

Rotate the adjusters in the locking direction until they are in firm contact with 

the floor. 

If you find it necessary to reposition the machine due to rearrangement of 

your office layout or other reason, retract the adjusters from the floor, turn off 

the power, and then move the machine. 

(After moving the machine, lower the adjusters again to secure the machine.) 

5. Do not make any modifications to this machine. Doing so may result in 

personal injury or damage to the machine. 

6. The machine is heavy. To prevent injury when moving the machine, it is 

recommended that it be moved by four or more persons. 

7. Do not make copies of anything which is prohibited from copying by law. The 

following items are normally prohibited from printing by national law. Other 

items may be prohibited by local law. 

● Money ● Stamps ● Bonds ● Stocks 

● Bank drafts ● Checks ● Passports ● Driver's licences 

8. Do not use a flammable spray to clean the machine. If gas from the spray 

comes in contact with hot electrical components or the fusing unit inside the 

machine, fire or electrical shock may result. 

9. Do not throw toner, a toner container (toner cartridge), or a waste toner box into a fire. Toner may fly and cause 

burns. 

10. Store toner, toner containers (toner cartridges), and waste toner boxes out of the reach of children. 

The machine includes the document filing function, which stores document image data on the machine's hard drive. Stored 

documents can be called up and printed or transmitted as needed. If a hard drive failure occurs, it will no longer be possible to call 

up the stored document data. To prevent the loss of important documents in the unlikely event of a hard drive failure, keep the 

originals of important documents or store the original data elsewhere. 

With the exception of instances provided for by law, Sharp Corporation bears no responsibility for any damages or loss due to the 

loss of stored document data. 

"BATTERY DISPOSAL" 

THIS PRODUCT CONTAINS A LITHIUM PRIMARY MEMORY BACK-UP BATTERY THAT MUST BE DISPOSED OF PROPERLY. 

PLEASE CONTACT YOUR LOCAL SHARP DEALER OR AUTHORISED SERVICE REPRESENTATIVE FOR ASSISTANCE IN 

DISPOSING OF THIS BATTERY. 

Each instruction also covers the optional units used with these products. 

2 

Fusing unit 

Adjuster 

Lock Release

Laser information 

s 

Wave length Colour: 785 nm +10 nm 

-15 nm 

Pulse times 

(North America and Europe) 

Colour: 

MX-5500N/6200N/6201N/ 

7000N/7001N * 1 (4.9 µs ±4.9 ns)/7 mm 

MX-5500N/6200N/7000N : (3.5 µs ±3.5 ns)/7 mm 

MX-6201N/7001N : (2.8 µs ±2.8 ns)/7 mm 

*1: heavy paper 

Output power Max 0.8 mW 

B/W: 788 nm +12 nm 

-15 nm 

CAUTIONS 

B/W: 

MX-5500N/6200N/6201N/ 

7000N/7001N * 1 (4.8 µs ±4.8 ns)/7 mm 

MX-5500N/6200N/6201N : (4.0 µs ±4.0 ns)/7 mm 

MX-7000N/7001N : (3.4 µs ±3.4 ns)/7 mm 

At the production line, the output power of the scanner unit is adjusted to 0.40 MILLIWATT PLUS 5% and is maintained constant by 

the operation of the Automatic Power Control (APC). 

Caution 

Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure. 

This Digital Equipment is CLASS 1 LASER PRODUCT (IEC 60825-1 Edition 1.2-2001) 

For Europe: 

CLASS 1 LASER PRODUCT 

LASER KLASSE 1 

LUOKAN 1 LASERLAITE 

KLASS 1 LASERAPPARAT 

CAUTION 

CLASS 3B INVISIBLE LASER 

RADIATION WHEN OPEN AND 

INTERLOCKS DEFEATED. 

AVOID EXPOSURE TO BEAM. 

VORSICHT 

UNSICHTBARE 

LASERSTRAHLUNG DER 

KLASSE 3B, WENN 

ABDECKUNG GEÖFFNET UND 

SICHERHEITSVERRIEGELUNG 

ÜBERBRÜCKT. NICHT DEM 

STRAHL AUSSETZEN. 

ADVARSEL 

USYNLIG LASERSTRÅLNING 

AF KLASSE 3B VED ÅBNING, 

NÅR SIKKERHEDSBRYDERE 

ER UDE AF FUNKTION. UNDGÅ 

UDSÆTTELSE FOR STRÅLING. 

ADVARSEL 

USYNLIG KLASSE 3B 

LASERSTRÅLNING NÅR 

DEKSEL ÅPNES OG 

SIKKERHEDSLÅS BRYTES . 

UNNGÅ EKSPONERING FOR 

STRÅLEN. 

VARNING 

OSYNLIG LASERSTRÅLNING 

KLASS 3B NÄR DENNA DEL ÄR 

ÖPPNAD OCH SPÄRRAR ÄR 

URKOPPLADE. UNDVIK 

EXPONERING FÖR STRÅLEN. 

VARO! 

AVATTAESSA JA 

SUOJALUKITUS OHITETTAESSA 

OLET ALTTIINA NÄKYMÄTÖNTÄ 

LUOKAN 3B LASERSÄTEILYLLE. 

ÄLÄ KATSO SÄTEESEEN. 

The above label is affixed to the laser 

unit inside the machine. 

3

INSTALLATION REQUIREMENTS 

Improper installation may damage this product. Please note the following during initial installation and whenever the 

machine is moved. 

1. The machine should be installed near an accessible 

power outlet for easy connection. 

2. Be sure to connect the power cord only to a power 

outlet that meets the specified voltage and current 

requirements. Also make certain the outlet is properly 

grounded. 

For the power supply requirements, see the name 

plate in the lower corner of the left side of the 

machine. 

4 

Connect the machine to a power outlet which is not 

used for other electric appliances. If a lighting fixture is 

connected to the same outlet, the light may flicker. 

3. Do not install the machine in areas that are: 

damp, humid, or very dusty 

exposed to direct sunlight 

poorly ventilated 

subject to extreme temperature or humidity 

changes, e.g., near an air conditioner or heater. 

4. Be sure to allow the required space around the 

machine for servicing and proper ventilation. 

5. The machine includes a built-in hard drive. Do not 

subject the machine to shock or vibration. In 

particular, never move the machine while the power is 

on. 

30 cm 

(11-13/16") 

30 cm 

(11-13/16") 

45 cm 

(17-23/32") 

A small amount of ozone is produced within the printer during operation. The emission level is insufficient to cause any health 

hazard. 

NOTE: 

The present recommended long term exposure limit for ozone is 0.1 ppm (0.2 mg/m3) calculated as an 8 hr. time-weighted average 

concentration. 

However, since the small amount that is emitted may have an objectionable odor, it is advisable to place the copier in a ventilated 

area.

SUPPLIES 

Standard supplies for this product that can replaced by the user include paper, toner cartridges, and staple cartridges for 

the finisher. 

Be sure to use only SHARP-specified products for the toner cartridges, finisher staple cartridge, saddle stitch finisher 

staple cartridge, and transparency film. 

GENUINE SUPPLIES 

Storage of supplies 

Proper storage 

1. Store the supplies in a location that is: 

• clean and dry, 

at a stable temperature, 

not exposed to direct sunlight. 

2. Store paper in the wrapper and lying flat. 

3. Paper stored in packages standing up or out of the wrapper may curl or become damp, resulting in paper misfeeds. 

Storing toner cartridges 

Store a new toner cartridge box horizontally. Do not store it standing on end. If stored standing on end, the toner may not 

distribute well even after shaking the cartridge vigorously, and will remain inside the cartridge without flowing out. 

Staple cartridge 

The finisher and saddle stitch finisher require the following staple cartridge: 

AR-SC2 (for finisher and saddle stitch finisher) 

Approx. 5000 per cartridge x 3 cartridges 

AR-SC3 (for saddle stitch finisher only) 

Approx. 2000 per cartridge x 3 cartridges 

For best copying results, be sure to use only Sharp Genuine Supplies which are designed, 

engineered, and tested to maximize the life and performance of Sharp products. Look for the 

Genuine Supplies label on the toner package. 

Supply of spare parts and consumables 

The supply of spare parts for repair of the machine is guaranteed for at least 7 years following the termination of 

production. Spare parts are those parts of the machine which may break down within the scope of the ordinary use of 

the product, whereas those parts which normally exceed the life of the product are not to be considered as spare parts. 

Consumables too, are available for 7 years following the termination of production. 

5


Machine specifications / copier specifications 

Name Digital Full Colour Multifunctional System MX-5500N/6200N/6201N/7000N/7001N 

Type Console 

Photoconductive type OPC drum 

Printing method Electrophotographic system (laser) 

Developer system Dry-type two-component magnetic brush development 

Fusing system Heat rollers 

Scanning resolution 

*1 First copy out time is measured with original on the document glass in full ready condition with fuser at operating temperature and 

mirror motor at operating speed in each of black and white mode and colour mode, actual time may vary based on environment 

conditions. 

*2 It may not be possible to use this size in some countries and regions. 

6 

Document glass 

Duplex single pass 

feeder (automatic 

document feeder) 

Printing resolution 600 x 600 dpi 

Scanning gradation 10 bits 

Printing gradation 

Black and white scanning: 600 x 300 dpi (factory default values), 600 x 600 dpi 

Colour scanning:600 x 600 dpi (factory default values) 

Black and white scanning: 600 x 300 dpi (factory default values), 600 x 600 dpi 

Colour scanning:600 x 600 dpi (factory default values) 

Black and white printing: 2 tones (1 bit) 

Colour printing: 2 tones per colour (1 bit) or 16 tones per colour (4 bits) 

Original sizes / types Max. A3 (11" x 17") / sheets, bound documents 

Copy sizes Maximum: A3W (12" x 18") Minimum: A5R (5-1/4" x 5-3/4") 

Print margins 

Warm-up time 

First-copy time* 1 

Copy ratios 

Continuous copy 999 copies 

Automatic document 

feeder 

Tray 1 

Tray 2 

Leading edge: 4 mm (11/64") or less, trailing edge: 4 mm (11/64") or less, near edge / far edge: total 

4 mm (11/64") or less 

295 seconds or less (MX-5500N/6200N/7000N) 

320 seconds or less (MX-6201N/7001N)(at room temperature of 23°C (73.4°F) and rated voltage) 

Colour copy time:7.2 seconds (MX-6201N/7001N) / 8.4 seconds (MX-5500N/6200N/7000N) 

Black and white copy time: 4.0 seconds (MX-7000N/7001N) 

4.5 seconds (MX-5500N/6200N/6201N) 

(Portrait feeding of A4 (8-1/2" x 11") sheets from 2nd paper tray, without auto colour selection and 

auto colour mode.) 

Variable: 25% to 400% in increments of 1%, total 376 increments (25% to 200% when the automatic 

document feeder is used) 

Fixed presets: 25%, 50%, 70%, 81%, 86%, 100%, 115%, 122%, 141%, 200% and 400% for AB sizes; 

25%, 50%, 64%, 77%, 100%, 121%, 129%, 200% and 400% for inch sizes. 

Two reduction ratios and two enlargement ratios can be stored. 

See "Automatic document feeder specifications". 

Paper sizes: A4, B5* 2, 8-1/2" x 11" 

Paper weight: Plain paper (60 g/m 2 to 105 g/m 2 (16 lbs. to 28 lbs.)) 

Paper capacity: 1200 sheets (80 g/m 2 (21 lbs.)) 

Paper types: SHARP-recommended plain paper, recycled paper, and coloured paper 

Paper sizes: A4, 8-1/2" x 11" 

Paper weight: Plain paper (60 g/m 2 to 105 g/m 2 (16 lbs. to 28 lbs.)) 


Paper types: SHARP-recommended plain paper, recycled paper, and coloured paper

Machine specifications / copier specifications (Continued) 

Tray 3 

Tray 4 

Bypass tray 

Duplex module 

Output tray (Centre tray)* 

Right tray 

Interface port 

Required power supply 

* Output tray (Centre tray) cannot be used when the finisher (MX-FNX3) or saddle stitch finisher (MX-FNX4) is installed. 


Paper sizes: A3W, A3, B4, A4, A4R, B5, B5R, A5R, 12" x 18", 11" x 17", 8-1/2" x 14", 

8-1/2" x 13", 8-1/2" x 11", 8-1/2" x 11"R, 7-1/4" x 10-1/2"R, 5-1/2" x 8-1/2"R, 8K, 

16K, 16KR (Includes automatic paper size detection function.) 

Paper weight: Plain paper (60 g/m 2 to 105 g/m 2 (16 lbs. to 28 lbs.)), heavy paper (106 g/m 2 to 

209 g/m 2 (28 lbs. to 56 lbs.)) 

Paper capacity: 500 sheets (80 g/m 2 (21 lbs.)), transparency films 40 sheets, heavy paper 80 

sheets, tab paper 40 sheets, gloss paper 40 sheets 

Paper types: SHARP-recommended plain paper, recycled paper, coloured paper, heavy paper, 

and transparency film 

Paper sizes: A3W, A3, B4, A4, A4R, B5, B5R, 12" x 18", 11" x 17", 8-1/2" x 14", 8-1/2" x 13", 

8-1/2" x 11", 8-1/2" x 11"R, 7-1/4" x 10-1/2"R, 8K, 16K, 16KR (Includes automatic 

paper size detection function.) 


209 g/m 2 (28 lbs. to 56 lbs.)) 


Paper types: SHARP-recommended plain paper, recycled paper, coloured paper, and heavy paper 

Paper sizes: A3W, A3, B4, A4, A4R, B5, B5R, A5R, 12" x 18", 11" x 17", 8-1/2" x 14", 8-1/2" x 13", 8-1/2" x 11", 

8-1/2" x 11"R, 7-1/4" x 10-1/2"R, 5-1/2" x 8-1/2"R, 8K, 16K, 16KR (Includes automatic paper size 

detection function. Entry of paper sizes up to 297 mm x 420 mm (11" x 17") is possible.) 

Paper weights: 

Thin paper (55 g/m 2 to 59 g/m 2 (15 lbs. to 16 lbs.)), plain paper (60 g/m 2 to 105 g/m 2 (16 lbs. to 28 lbs.)), 

heavy paper (106 g/m 2 to 256 g/m 2 (28 lbs. to 68 lbs.)), envelopes (75 g/m 2 to 90 g/m 2 (20 lbs. to 24 lbs.)) 

Paper capacity: Standard paper 100 sheets 

Paper types: 

Plain paper, recycled paper, coloured paper, heavy paper, thin paper, transparency film, envelopes 

(Monarch, Com-10, DL, C5) 

Paper sizes: A3W, A3, B4, A4, A4R, B5, B5R, A5R, 12" x 18", 11" x 17", 8-1/2" x 14", 8-1/2" x 13", 

8-1/2" x 11", 8-1/2" x 11"R, 7-1/4" x 10-1/2"R, 5-1/2" x 8-1/2"R, 8K, 16K, 16KR 


209 g/m 2 (28 lbs. to 56 lbs.)) 

Paper types: SHARP-recommended plain paper, recycled paper, coloured paper, and heavy paper 

Output method: Face-down output 

Output capacity: 

250 sheets (using SHARP-recommended A4 or 8-1/2" x 11" paper) 

(The maximum number of sheets that can be held varies depending on ambient conditions in the 

installation location, the type of paper, and the storage conditions of the paper.) 

Tray full sensor: Yes 

Output method: Face-down output 

Output capacity: 

100 sheets (using SHARP-recommended A4 or 8-1/2" x 11" paper) 

(The maximum number of sheets that can be held varies depending on ambient conditions in the 

installation location, the type of paper, and the storage conditions of the paper. Envelopes, heavy 

paper (106 g/m 2 to 209 g/m 2 (28 lbs. to 56 lbs.)), and tab paper cannot be used.) 

Tray full sensor: Yes 

LAN connectivity: 10Base-T / 100Base-TX 

USB connectivity:Type A connector supports USB 2.0 (Full speed) 

Type B connector supports USB 2.0 (Hi speed) 

Local voltage ±10% (For the power supply requirements, see the name plate in the lower corner of 

the left side of the machine.) 

Power consumption 220-240V: 1.84 kW 100-127V: 1.80 kW 

Dimensions 795 mm (W) x 715 mm (D) x 1225 mm (H) (31-19/64" (W) x 28-9/64" (D) x 48-7/32" (H)) 

Weight Approx. 209 kg (460.8 lbs.) 

Overall dimensions 1130 mm (W) x 715 mm (D) (44-31/64" (W) x 28-9/64" (D)) (when bypass tray is extended) 

7


Continuous copying speeds* 

Model MX-5500N MX-6200N MX-6201N 

Copy ratio 100% / Reduced / Enlarged 

Copy mode Colour copying 

* Copy speed during output of the second copy and following copies when performing continuous one-sided copying of the same 

page (excluding offset output). 

8 

Black and 

white copying 

Colour copying Black and 

white copying 

Colour copying Black and 

white copying 

A3W, 12" x 18" 18 copies/min. 28 copies/min. 18 copies/min. 31 copies/min. 23 copies/min. 31 copies/min. 

A3, 11" x 17", 8K 19 copies/min. 30 copies/min. 19 copies/min. 33 copies/min. 24 copies/min. 33 copies/min. 

B4, 8-1/2" x 14", 

8-1/2" x 13" 

22 copies/min. 35 copies/min. 22 copies/min. 38 copies/min. 28 copies/min. 38 copies/min. 

A4, B5, 8-1/2" x 11", 16K 

A4R, B5R, A5R, 


8-1/2" x 11"R, 

7-1/4" x 10-1/2"R, 

5-1/2" x 8-1/2"R, 16KR 


Model MX-7000N MX-7001N 

Copy ratio 100% / Reduced / Enlarged 

Copy mode Colour copying Black and white copying Colour copying Black and white copying 

A3W, 12" x 18" 18 copies/min. 36 copies/min. 23 copies/min. 36 copies/min. 

A3, 11" x 17", 8K 19 copies/min. 38 copies/min. 24 copies/min. 38 copies/min. 

B4, 8-1/2" x 14", 

8-1/2" x 13" 

22 copies/min. 44 copies/min. 28 copies/min. 44 copies/min. 

A4, B5, 8-1/2" x 11", 16K 

A4R, B5R, A5R, 


8-1/2" x 11"R, 

7-1/4" x 10-1/2"R, 

5-1/2" x 8-1/2"R, 16KR 


Printable sizes Ambient environment 

Paper size Printable size Paper size Printable size 

A3W* 297 x 420 mm 12" x 18"* 279 x 432 mm 

A3 293 x 413 mm 11" x 17" 275 x 425 mm 

B4 253 x 357 mm 8-1/2" x 14" 212 x 349 mm 

A4 206 x 290 mm 8-1/2" x 13" 212 x 323 mm 

B5 178 x 250 mm 8-1/2" x 11" 212 x 272 mm 

A5 144 x 203 mm 5-1/2" x 8-1/2 " 136 x 209 mm 

7-1/4" x 10-1/2R" 180 x 260 mm 8K 266 x 383 mm 

16K 191 x 263 mm 

* When printing on A3W (12" x 18") size paper using the PCL or PS printer driver, 

the maximum print area is 299 mm x 450 mm. 

(Humidity) 

85% 

60% 

20% 

10˚C 

(54˚F) 

30˚C 35˚C (Temperature) 

(86˚F) (91˚F)

Acoustic noise emission (measurement according to ISO7779) 

Sound power level LwA 

Printing mode (continuous printing) 


Emission concentration (measurement according to RAL-UZ62: Edition Jan. 2002) 

Automatic document feeder specifications 

MX-5500N MX-6200N / 7000N MX-6201N/7001N 

Colour 7.1 B 7.1 B 6.9 B 

Black and white 7.2 B 7.3 B 7.1 B 

Standby mode 5.1 B 5.1 B 5.0 B 

Sound pressure level LpA (actual measurement) 

Printing mode 

Standby mode 

Bystander positions 

Operator positions 

Colour 56 dB (A) 56 dB (A) 55 dB (A) 

Black and white 57 dB (A) 57 dB (A) 56 dB (A) 

Colour 56 dB (A) 56 dB (A) 55 dB (A) 

Black and white 58 dB (A) 58 dB (A) 57 dB (A) 

Bystander positions 37 dB (A) 37 dB (A) 35 dB (A) 

Operator positions 37 dB (A) 37 dB (A) 35 dB (A) 

Ozone 0.02 mg/m 3 or less 

Dust 0.075 mg/m 3 or less 

Styrene 0.07 mg/m 3 or less 

Original sizes 

Original weight 

A3 to A5, 11" x 17" to 5-1/2" x 8-1/2", long paper 

(max. width 297 mm (11-45/64") x max. length 800 mm (31-31/64"), scanning in mono 2 mode of 

one side only is possible in fax and image scan modes) 

One-sided 35 g/m 2 to 128 g/m 2 (9 lbs. to 34 lbs.) (Paper weights from 35 g/m 2 (9 lbs.) to 49 g/m 2 

(13 lbs.) require the use of slow scan mode.) 

Two-sided 50 g/m 2 to 128 g/m 2 (13 lbs. to 34 lbs.) 

Capacity 150 sheets (80 g/m 2 (21 lbs.)) Maximum stack height of 19.5 mm (3/4") 

9


Large capacity tray (MX-LCX2) specifications 

Model MX-LCX2 

Paper sizes A4, B5*, 8-1/2" x 11" 

Paper weight 

Paper capacity 3500 sheets (80 g/m 2 (21 lbs.)) 

* It may not be possible to use this size in some countries and regions. 

Large capacity tray (MX-LCX3) specifications 

10 

Plain paper (60 g/m 2 to 105 g/m 2 (16 lbs. to 28 lbs.)), heavy paper (106 g/m 2 to 209 g/m 2 (28 lbs. to 

56 lbs.)) 

Paper types SHARP-recommended plain paper, recycled paper, coloured paper, and heavy paper 

Power supply Supplied from the machine 



Overall dimensions when 

attached to machine 

Model MX-LCX3 

1165 mm (W) x 715 mm (D) (45-55/64" (W) x 28-9/64" (D)) 

Paper sizes A3W, A3, B4, A4, A4R, B5, 12" x 18", 11" x 17", 8-1/2" x 14", 8-1/2" x 13", 8-1/2" x 11" 8-1/2" x 11"R 

Paper weight 


Plain paper (60 g/m 2 to 105 g/m 2 (16 lbs. to 28 lbs.)), heavy paper (106 g/m 2 to 209 g/m 2 (28 lbs. to 

56 lbs.)) 

Paper types SHARP-recommended plain paper, recycled paper, coloured paper and heavy paper 






1465 mm (W) x 715 mm (D) (57-21/32" (W) x 28-9/64" (D))

Finisher specifications* 1 

Model MX-FNX3 

Paper sizes 

Paper weight 

Modes Non-staple, staple 

Allowed paper sizes for 

offset 

Offset distance 30 mm (1-3/16") 

Tray 

capacity* 2 

Upper tray 

Lower tray 


A3W, A3, B4, A4, A4R, B5, B5R, A5R, 12" x 18", 11" x 17", 8-1/2" x 14", 8-1/2" x 13", 8-1/2" x 11", 

8-1/2" x 11"R, 7-1/4" x 10-1/2"R, 5-1/2" x 8-1/2"R, 8K, 16K, 16KR 

Thin paper (55 g/m 2 to 59 g/m 2 (15 lbs. to 16 lbs.)) plain paper (60 g/m 2 to 105 g/m 2 (16 lbs. to 28 lbs.)) 

heavy paper (106 g/m 2 to 256 g/m 2 (28 lbs. to 68 lbs.)), envelopes (75 g/m 2 to 90 g/m 2 (20 lbs. to 

24 lbs.)) 

A3, B4, A4, A4R, B5, 11" x 17", 8-1/2" x 14", 8-1/2" x 13", 8-1/2" x 11", 8-1/2" x 11"R, 8K, 16K 

Non-stapling* 3 : 

1550 sheets (A4, B5, A5R, 8-1/2" x 11", 

5-1/2" x 8-1/2"R, 16K) 

650 sheets (A3W, A3, B4, A4R, B5R, 12" x 18", 

11" x 17", 8-1/2" x 14", 8-1/2" x 13", 

8-1/2" x 11"R, 7-1/4" x 10-1/2"R, 8K, 16KR) 


2450 sheets (A4, B5, 8-1/2" x 11", 16K) 

1700 sheets (A5R, 5-1/2" x 8-1/2"R) 


11" x 17", 8-1/2" x 14", 8-1/2" x 13", 

8-1/2" x 11"R, 7-1/4" x 10-1/2", 8K, 16KR) 


Stapling* 4 : 

100 sets or 1550 sheets (A4, B5, 8-1/2" x 11", 

16K) 

50 sets or 650 sheets (A3, B4, A4R, 11" x 17", 

8-1/2" x 14", 8-1/2" x 13", 8-1/2" x 11"R, 8K) 

Stapling* 4 : 


16K) 


8-1/2" x 14", 8-1/2" x 13", 8-1/2" x 11"R, 8K) 





Stapler section 


stapling 

Maximum number of 

sheets for stapling* 4 

1775 mm (W) x 715 mm (D) (69-55/64" (W) x 28-9/64" (D)) (When tray is extended) 


(Three stapling positions: one staple at bottom left corner, one staple at top left corner, and two 

staples.) 

50 sheets (A4, B5, 8-1/2" x 11", 16K) 

30 sheets (A3, B4, A4R, 11" x 17", 8-1/2" x 14", 8-1/2" x 13", 8-1/2" x 11"R, 8K) 

(30 sheets when the sheets are the same width but different lengths.) 

*1 Paper pass unit (MX-PBX2) is required to connect the finisher to the machine. 

*2 The maximum number of sheets that can be held varies depending on ambient conditions in the installation location, the type of 

paper, and the storage conditions of the paper. 

*3 Up to 100 sheets of non-standard size paper, envelopes, and transparency film (A4 (8-1/2" x 11")) can be loaded. 

*4 The maximum number of sheets for stapling assumes a paper weight of 80 g/m 2 (21 lbs.) and includes two cover sheets of 

106 g/m 2 to 256 g/m 2 (28 lbs. to 68 lbs.). 

11


Saddle stitch finisher specifications* 1 

Model MX-FNX4 

Paper sizes 

Paper weight 

*1 Paper pass unit (MX-PBX2) is required to connect the saddle stitch finisher to the machine. 

*2 The maximum number of sheets that can be held varies depending on ambient conditions in the installation location, the type of 

paper, and the storage conditions of the paper. 

*3 Up to 100 sheets of non-standard size paper, envelopes, and transparency film (A4 (8-1/2" x 11")) can be loaded. 

*4 The maximum number of sheets for stapling assumes a paper weight of 80 g/m 2 (21 lbs.) and includes two cover sheets of 

106 g/m 2 to 256 g/m 2 (28 lbs. to 68 lbs.). 

12 


8-1/2" x 11"R, 7-1/4" x 10-1/2"R, 5-1/2" x 8-1/2"R, 8K, 16K, 16KR 

Thin paper (55 g/m 2 to 59 g/m 2 (15 lbs. to 16 lbs.)), plain paper (60 g/m 2 to 105 g/m 2 (16 lbs. to 28 lbs.)), 

heavy paper (106 g/m 2 to 256 g/m 2 (28 lbs. to 68 lbs.)), envelopes (75 g/m 2 to 90 g/m 2 (20 lbs. to 24 lbs.)) 

Modes Non-staple, staple, saddle stitch 

Allowed paper sizes for offset A3, B4, A4, A4R, B5, 11" x 17", 8-1/2" x 14", 8-1/2" x 13", 8-1/2" x 11", 8-1/2" x 11"R, 8K, 16K 

Offset distance 30 mm (1-3/16") 

Tray 

capacity* 2 

Upper tray 

Lower tray 


1550 sheets (A4, B5, A5R, 8-1/2" x 11", 

5-1/2" x 8-1/2"R, 16K) 


11" x 17", 8-1/2" x 14", 8-1/2" x 13", 

8-1/2" x 11"R, 7-1/4" x 10-1/2", 8K, 16KR) 


2450 sheets (A4, B5, 8-1/2" x 11", 16K) 

1700 sheets (A5R, 5-1/2" x 8-1/2"R) 


11" x 17", 8-1/2" x 14", 8-1/2" x 13", 

8-1/2" x 11"R, 7-1/4" x 10-1/2", 8K, 16KR) 


Stapling* 4 : 


16K) 


8-1/2" x 14", 8-1/2" x 13", 8-1/2" x 11"R, 8K) 

Stapling* 4 : 


16K) 


8-1/2" x 14", 8-1/2" x 13", 8-1/2" x 11"R, 8K) 


Weigh Approx. 74 kg (163.1 lbs.) 



Stapler section 


stapling 

Maximum number of 

sheets for stapling* 4 

1885 mm (W) x 715 mm (D) (74-3/16" (W) x 28-9/64" (D)) (When tray is extended) 


(Three stapling positions: one staple at bottom left corner, one staple at top left corner, and two staples.) 

50 sheets (A4, B5, 8-1/2" x 11", 16K) 

30 sheets (A3, B4, A4R, 11" x 17", 8-1/2" x 14", 8-1/2" x 13", 8-1/2" x 11"R, 8K) 

(30 sheets when the sheets are the same width but different lengths.) 

Saddle stitch section 

Stapling method Fold in half and staple in two places on centreline 

Folding position Fold at centreline (can be adjusted with [Saddle Stitch Position Adjust] in the System Settings) 


saddle stitch stapling 

Allowed paper weights for 

saddle stitch stapling 

Number sheets for saddle 

stitch stapling / Number of sets 

A3, B4, A4R, 11" x 17", 8-1/2" x 14", 8-1/2" x 11"R, 8K 

55 g/m 2 to 256 g/m 2 (15 lbs. to 68 lbs.) 

Maximum: 15 sheets (80 g/m 2 (21 lbs.) x 14 sheets + 256 g/m 2 (68 lbs.) x 1 sheet) / 10 sets (11 to 

15 sheets), 20 sets (6 to 10 sheets), 25 sets (1 to 5 sheets)

Punch module specifications (for finisher / saddle stitch finisher) 

Model MX-PNX2A MX-PNX2B MX-PNX2C MX-PNX2D 


Hole punching 2 holes 2 holes or 3 holes 4 holes 4 holes, broad width 


punching 

A3, B4, A4, A4R, B5, 

B5R, 11" x 17", 

8-1/2" x 14", 

8-1/2" x 13", 

8-1/2" x 11", 

8-1/2" x 11"R, 

7-1/4" x 10-1/2", 8K, 

16K, 16KR 

2 holes: 

8-1/2" x 14", 

8-1/2" x 13", 

8-1/2" x 11"R 

3 holes: 

A3, A4, 11" x 17", 

8-1/2" x 11" 

Punchable paper weights 55 g/m 2 to 256 g/m 2 (15 lbs. to 68 lbs.) 

Power supply Supplied from finisher / saddle stitch finisher 

A3, A4, 11" x 17", 

8-1/2" x 11" 

A3, A4, 11" x 17", 

8-1/2" x 11" 



Note: 

Special media such as transparency film and label sheets cannot be stapled or punched. 

13


Inserter specifications* 

Model MX-CFX1 

Paper sizes 

Paper weight 


Paper types 

* Punch module (MX-PNX2A/B/C/D) is required to connect the inserter to the finisher (MX-FNX3). 

14 


8-1/2" x 11"R, 7-1/4" x 10-1/2"R, 5-1/2" x 8-1/2"R, 8K, 16K, 16KR 

Thin paper (55 g/m 2 to 59 g/m 2 (15 lbs. to 16 lbs.)), plain paper (60 g/m 2 to 105 g/m 2 (16 lbs. to 

28 lbs.)), heavy paper (106 g/m 2 to 256 g/m 2 (28 lbs. to 68 lbs.)) 

SHARP-recommended plain paper, recycled paper, coloured paper, heavy paper, thin paper, and 

transparency film 

Power supply Supplied from finisher / saddle stitch finisher 


Weight Approx. 23 kg (50.7 lbs.)

Printer specifications 

Type Built-in 

Continuous printing speed 

Same as continuous copying speed (When printing same document continuously on A4 

(8-1/2" x 11") plain paper in non-offset mode, excluding processing time.) 

Printing resolution 600 x 600 dpi / 1200 x 600 dpi* 1 (greyscale printing) 

Printer driver type PCL5c, PCL6, PostScript 3 compatible* 1 

Supported protocols TCP/IP, IPX/SPX, NetBEUI, EtherTalk 

Supported client PC 

operating systems 

Fonts 

Interface port 

*1 When the PS3 expansion kit (MX-PKX1) is installed and the machine is used as a PostScript printer. 

*2 Barcode font kit (AR-PF1) is required. 

*3 Supported operating systems are Windows 2000 / XP. 

*4 Supported operating systems are Windows 2000 / XP/ Vista. 


See "VERIFYING SYSTEM REQUIREMENTS" in the Software Setup Guide / Sharpdesk Installation 

Manual 

PCL5c, PCL6 80 European fonts, 28 barcode fonts* 2 , 1 bitmap font 

PostScript 3 compatible* 1 136 European fonts 

MX-5500N/6200N/7000N 


USB connectivity: Supports USB 2.0 (Hi speed)* 3 

MX-6201N/7001N 


USB connectivity: Suports USB 2.0 (Hi speed)* 4 

Memory 896 MB (MX-5500N/6200N/7000N) / 1 GB (MX-6201N/7001N) 

Print area 

Entire page excluding margin of 4.2 mm (11/64") at each edge. The actual print area may vary 

depending on the printer driver and the software application. 

15


Network scanner / Internet Fax* 1 specifications 

Type Built-in 

Scanning resolution (dpi) 

Scanning speed 

*1 Internet fax expansion kit (MX-FWX1) is required. 

*2 Total number of all destinations (Scan to E-mail, Scan to FTP, Scan to Desktop, Scan to Network folder, Internet Fax, Fax, and 

Group) 

Pull scan function (TWAIN) specifications 

16 

100 x 100, 200 x 200, 300 x 300, 400 x 400, 600 x 600 

Internet Fax: 200 x 100, 200 x 200, 200 x 400, 400 x 400, 600 x 600 (200 x 100, 200 x 200 when file 

type is TIFF-S) Halftone can be selected for resolutions other than 200 x 100 dpi. 

Colour (A4 / 8-1/2" x 11")One-sided: 35 pages/min. (200 x 200 dpi), 

Two-sided: 35 pages/min. (200 x 200 dpi) 

Black and white (A4 / 8-1/2" x 11") One-sided: 65 pages/min. (200 x 200 dpi), 

Two-sided: 65 pages/min. (200 x 200 dpi) 

Interface port LAN connectivity: 10Base-T / 100Base-TX 

Supported protocols 

File formats 

Remarks 

Supported protocol TCP/IP 

Supported client PC 

operating systems 

MX-5500N/6200N/7000N : TCP/IP (IPv4) 

MX-6201N/7001N : TCP/IP (IPv4, IPv6) 

Colour 

(including greyscale) 

Black and white 

Internet Fax 

(black and white only) 

Number of one-touch keys for 

storing destinations* 2 

Number of destinations that can be 

stored in a group (1 key)* 2 

Scan destinations 

File types: TIFF, JPEG, PDF, Encrypted PDF 

Compression ratio: High / Medium / Low 

File types: TIFF, PDF, Encrypted PDF 

Compression modes: None / Medium (G3) / High (G4) 

File types: TIFF-FX (TIFF-F, TIFF-S) 

Compression modes: Medium (G3) / High (G4) 

Maximum number of keys: 999 

Maximum number of destinations in one group (1 key): 500 

Scan to E-mail / Scan to FTP / Scan to Desktop / Scan to 

Network Folder 

MX-5500N/6200N/7000N : Windows 98 / Me / 2000 / XP / Server 2003 

MX-6201N/7001N : Windows 98 / Me / 2000 / XP / Server 2003 / Vista 

Colour modes Full Colour, Greyscale, Mono Diffusion, Mono 2 gradation 

Resolution settings 

Scanning area Maximum: A3 (11" x 17") 

75 dpi, 100 dpi, 150 dpi, 200 dpi, 300 dpi, 400 dpi, 600 dpi 

(The resolution can be specified by entering a numerical value from 50 to 9600 dpi. However, when 

a high resolution is specified, it is necessary to reduce the scanning area.)

Facsimile specifications 

Model MX-FXX1 

Applicable telephone line Public switched telephone network, PBX 

Scanning resolution 

(supports ITU-T 

standards) 


8 x 3.85 lines/mm (Standard), 8 x 7.7 lines/mm (Fine, Fine-Halftone), 8 x 15.4 lines/mm (Super Fine, 

Super Fine - Halftone), 16 x 15.4 lines/mm (Ultra Fine, Ultra Fine - Halftone) 

Transmission speed 33.6 kbps down to 2.4 kbps Automatic fallback 

Compression method MH / MR / MMR / JBIG 

Transmission modes 

Input document size 

Paper sizes 

Transmission time * 1 

Super G3, G3 (the machine can only send faxes to and receive faxes from machines that support G3 

or Super G3) 

AB sizes: A3, B4, A4, A4R, 8-1/2" x 11", 8-1/2" x 11"R, B5, B5R, A5 

Inch sizes: 11" x 17", 8-1/2" x 14", 8-1/2" x 13", 8-1/2" x 11", 8-1/2" x 11"R, A4, A4R, 5-1/2" x 8-1/2" 

Long originals (max. width 297 mm (11-45/64") x max. length 800 mm (31-31/64") can be transmitted 

using the automatic document feeder. Scanning one side is possible.) 

A3, B4, A4, A4R, B5, B5R, A5R (11" x 17", 8-1/2" x 14", 8-1/2" x 13", 8-1/2" x 11", 8-1/2" x 11"R, 

5-1/2" x 8-1/2"R) 

Approx. 2 seconds (Super G3 mode/33.6 kbps, JBIG) 

Approx. 6 seconds (G3 ECM mode/14.4 kbps) 



Weight Approx. 1.6 kg (3.5 lbs.) 

Remarks 

Extension telephone connection Possible (1 telephone) 

Number of one-touch keys for storing 

destinations* 2 

Number of destinations that can be stored in a 

group (1 key)* 2 

Timer transmission Yes 

Maximum number of keys: 999 

Program function Yes (48 programs) 

Maximum number of destinations in one group 

(1 key): 500 

F-code transmission Supported (SUB/SEP (sub-address) and SID/PWD 

(passcode) signals can be transmitted / received) 

Image memory 8 MB standard 

*1 Transmission speed is for an A4 or 8-1/2" x 11" document with approximately 700 characters at standard resolution (8 x 3.85 

lines/mm) sent in high speed mode (33.6 kbps (JBIG) or 14.4 kbps). This is only the time required to transmit the image 

information; the time required to send protocol signals is not included. Actual transmission times will vary depending on the 

contents of the document, the receiving machine type, and telephone line conditions. 

*2 Total number of all destinations (Scan to E-mail, Scan to FTP, Scan to Desktop, Scan to Network folder, Internet Fax, Fax and 

Group) 

17

INFORMATION ON DISPOSAL 

A. Information on Disposal for Users (private households) 

1. In the European Union 

Attention: If you want to dispose of this equipment, please do not use the 

ordinary dust bin! 

Used electrical and electronic equipment must be treated separately and in 

accordance with legislation that requires proper treatment, recovery and 

recycling of used electrical and electronic equipment. 

Following the implementation by member states, private households within the 

EU states may return their used electrical and electronic equipment to 

designated collection facilities free of charge*. In some countries* your local 

retailer may also take back your old product free of charge if you purchase a 

similar new one. 

*) Please contact your local authority for further details. 

If your used electrical or electronic equipment has batteries or accumulators, 

please dispose of these separately beforehand according to local 

requirements. 

By disposing of this product correctly you will help ensure that the waste 

undergoes the necessary treatment, recovery and recycling and thus prevent 

potential negative effects on the environment and human health which could 

otherwise arise due to inappropriate waste handling. 

2. In other Countries outside the EU 

If you wish to discard this product, please contact your local authorities and ask for the correct method of disposal. 

For Switzerland: Used electrical or electronic equipment can be returned free of charge to the dealer, even if you don't 

purchase a new product. Further collection facilities are listed on the homepage of www.swico.ch or www.sens.ch. 

B. Information on Disposal for Business Users 

1. In the European Union 

If the product is used for business purposes and you want to discard it: 

Please contact your SHARP dealer who will inform you about the take-back of the product. You might be charged for the 

costs arising from take-back and recycling. Small products (and small amounts) might be taken back by your local 

collection facilities. 

For Spain: Please contact the established collection system or your local authority for take-back of your used products. 

2. In other Countries outside the EU 

If you wish to discard of this product, please contact your local authorities and ask for the correct method of disposal. 

18 

Attention: Your product is 

marked with this symbol. It 

means that used electrical 

and electronic products 

should not be mixed with 

general household waste. 

There is a separate 

collection system for these 

products.

Administrator Name: Contact at: 

✂ 

Information that the administrator of the machine requires is printed on 

the back of this page. 

(Separate this page from the manual and keep it in a safe place. In 

addition, fill in the name of the administrator and the administrator's 

contact information in the left hand margin.) 

19

TO THE ADMINISTRATOR OF THE 

MACHINE 

(Separate this page from the manual and keep it in a safe place.) 

Factory default passwords 

When accessing the system settings, the administrator password is required to log in with administrator 

rights. The system settings can be configured in the Web pages as well as on the operation panel. To 

access the system settings using the Web pages, a password is also required. 

Factory default administrator password 

Factory default setting: admin 

Store a new administrator password as soon as the machine is installed. 

Once the administrator password has been changed, the new password is required to restore the factory 

default password. Take care to remember the new password. 

Factory default passwords (Web pages) 

There are two factory default accounts: "Administrator" and "User". A person who logs in as an 

"Administrator" can configure all settings in the Web pages. In addition, an administrator can restrict access 

to other settings by enabling "User" accounts. 

The factory default passwords are shown below. 

Forwarding all transmitted and received data to the administrator 

(document administration function) 

This function is used to forward all data transmitted and received by the machine to a specified destination 

(Scan to E-mail address, Scan to FTP destination, Scan to Network Folder destination, or Scan to Desktop 

destination). 

This function can be used by the administrator of the machine to archive all transmitted and received data. 

To configure the document administration settings, click [Application Settings] and then [Document 

Administration Function] in the Web page menu. (Administrator rights are required.) 

20 

Factory default account Factory default password 

User users users 

Administrator admin admin 

Note: 

The format, exposure, and resolution settings of transmitted and received data remain in effect when the data is 

forwarded. 

The functions below cannot be used when transmitted faxes are forwarded. In this case, the [Memory TX] key and 

[Direct TX] key do not appear. 

Quick Online transmission, direct transmission, dialling using the speaker 

✂

For the users of the fax function 


Important safety information 

If any of your telephone equipment is not operating properly, you should immediately remove it from your telephone line, as it may 

cause harm to the telephone network. 

The AC power outlet shall be installed near the equipment and shall be easily accessible. 

Never install telephone wiring during a lightning storm. 

Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. 

Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. 

Use caution when installing or modifying telephone lines. 

Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from 

lightning. 

Do not use a telephone to report a gas leak in the vicinity of the leak. 

Do not install or use the machine near water, or when you are wet. Take care not to spill any liquids on the machine. 

21


Trademark acknowledgments 

22 

The following trademarks and registered trademarks are used in conjunction with the machine and its peripheral devices and 

accessories. 

Microsoft ®, Windows ®, Windows ® 98, Windows ® Me, Windows NT ® 4.0, Windows ® 2000, Windows ® XP, Windows Server ® 

2003, Windows ® Vista and Internet Explorer ® are registered trademarks or trademarks of Microsoft Corporation in the U.S.A. 

and other countries. 

PostScript is a registered trademark of Adobe Systems Incorporated. 

Macintosh, Mac OS, AppleTalk, EtherTalk, LaserWriter, and Safari are registered trademarks or trademarks of Apple Computer, Inc. 

Netscape Navigator is a trademark of Netscape Communications Corporation. 

Adobe, the Adobe logo, Acrobat, the Adobe PDF logo, and Reader are registered trademarks or trademarks of Adobe Systems 

Incorporated in the United States and other countries. 

PCL is a registered trademark of the Hewlett-Packard Company. 

IBM, PC/AT, and PowerPC are trademarks of International Business Machines Corporation. 

Sharpdesk is a trademark of Sharp Corporation. 

All other trademarks and copyrights are the property of their respective owners. 

Candid and Taffy are trademarks of Monotype Imaging, Inc. registered in the United States Patent and Trademark Office and may 

be registered in certain jurisdictions. CG Omega, CG Times, Garamond Antiqua, Garamond Halbfett, Garamond Kursiv, 

Garamond and Halbfett Kursiv are trademarks of Monotype Imaging, Inc. and may be registered in certain jurisdictions. Albertus, 

Arial, Coronet, Gill Sans, Joanna and Times New Roman are trademarks of The Monotype Corporation registered in the United 

States Patent and Trademark Office and may be registered in certain jurisdictions. Avant Garde, ITC Bookman, Lubalin Graph, 

Mona Lisa, Zapf Chancery and Zapf Dingbats are trademarks of International Typeface Corporation registered in the United 

States Patent and Trademark Office and may be registered in certain jurisdictions. Clarendon, Eurostile, Helvetica, Optima, 

Palatino, Stempel Garamond, Times and Univers are trademarks of Heidelberger Druckmaschinen AG, which may be registered 

in certain jurisdictions, exclusively licensed through Linotype Library GmbH, a wholly owned subsidiary of Heidelberger 

Druckmaschinen AG. Apple Chancery, Chicago, Geneva, Monaco and New York are trademarks of Apple Computer Inc. and may 

be registered in certain jurisdictions. HGGothicB, HGMinchoL, HGPGothicB and HGPMinchoL are trademarks of Ricoh 

Company, Ltd. and may be registered in some jurisdictions. Wingdings is a registered trademark of Microsoft Corporation in the 

United States and other countries. Marigold and Oxford are trademarks of Arthur Baker and may be registered in some 

jurisdictions. Antique Olive is a trademark of Marcel Olive and may be registered in certain jurisdictions. Hoefler Text is a 

trademark of Johnathan Hoefler and may be registered in some jurisdictions. ITC is a trademark of International Typeface 

Corporation registered in the United States Patent and Trademark Office and may be registered in certain jurisdictions. Agfa is a 

trademark of the Agfa-Gevaert Group and may be registered in certain jurisdictions. Intellifont, MicroType and UFST are 

trademarks of Monotype Imaging, Inc. registered in the United States Patent and Trademark Office and may be registered in 

certain jurisdictions. Macintosh and TrueType are trademarks of Apple Computer Inc. registered in the United States Patent and 

Trademark Office and other countries. PostScript is a trademark of Adobe Systems Incorporated and may be registered in some 

jurisdictions. HP, PCL, FontSmart and LaserJet are trademarks of Hewlett-Packard Company and may be registered in some 

jurisdictions. The Type 1 processor resident in Monotype Imaging's UFST product is under license from Electronics For Imaging, 

Inc. All other trademarks are the property of their respective owners. 

SHARP ELECTRONICS (Europe) GmbH 

Sonninstraße 3, D-20097 Hamburg

24 



COPYING 

PRINTING 

FACSIMILE 

SCANNING 


INSTALLATION 

OTHER PROBLEMS

About this manual 

This manual provides solutions to possible problems in a question and answer format. The questions are grouped into 

the chapters "REMOVING MISFEEDS", "COPYING", "PRINTING", "FACSIMILE", "SCANNING", "DOCUMENT 

FILING", "INSTALLATION", and "OTHER PROBLEMS". Locate the question that relates to your problem and use the 

answer to help correct the situation. If you are unable to solve a problem using this manual, please contact your dealer 

or nearest authorised service representative. 

Conventions used in this manual 

System settings 

Descriptions of system settings similar to the following example appear in this manual. 

Example: ➞ System Settings (Administrator) > "Copy Function Settings" > "Other Settings" > "Rotation Copy Setting" > 

This is an abbreviated description of the procedure for selecting the setting. ">" indicates the setting sequence and 

indicates the state of the setting after it has been enabled. Use these descriptions as a quick manual to help you configure the 

settings. (For detailed explanations of the system settings, see the System Settings Guide.) 

References to other sections 

Some of the explanations in this manual refer to other pages or other manuals. 

Example:☞ Illustration of the machine (A) (page 69) 

Refer to these pages as well to help solve your problem. 

Please note 

For information on installing the drivers and software cited in this manual, please refer to the Software Setup Guide / Sharpdesk 

Installation Manual. 

For information on your operating system, please refer to your operating system manual or the online Help function. 

The explanations of screens and procedures in this manual are primarily for Windows ® XP in Windows ® environments, and 

Mac OS X v10.4 in Macintosh environments. The screens may vary depending on the version of the operating system. 

Wherever "MX-xxxx" appears in this manual, please substitute your model name for "xxxx". 

This manual contains references to the fax function. However, please note that the fax function is not available in some 

countries and regions. 

Considerable care has been taken in preparing this manual. If you have any comments or concerns about the manual, please 

contact your dealer or nearest authorised service representative. 

This product has undergone strict quality control and inspection procedures. In the unlikely event that a defect or other problem 

is discovered, please contact your dealer or nearest authorised service representative. 

Aside from instances provided for by law, SHARP is not responsible for failures occurring during the use of the product or its 

options, or failures due to incorrect operation of the product and its options, or other failures, or for any damage that occurs due 

to use of the product. 

Warning 

Reproduction, adaptation or translation of the contents of the manual without prior written permission is prohibited, except as 

allowed under copyright laws. 

All information in this manual is subject to change without notice. 

Illustrations and the operation panel and touch panel shown in this manual 

The peripheral devices are generally optional, however, some models include certain peripheral devices as standard equipment. 

The explanations in this manual assume that a saddle stitch finisher, punch module, and inserter are installed on the machine. 

For some functions and procedures, the explanations assume that devices other than the above are installed. 

The display screens, messages, and key names shown in the manual may differ from those on the actual machine 

due to product improvements and modifications. 

25

Manuals provided with the machine 

This manual provides solutions to possible problems. For the detailed procedures for using the machine, see the 

following manuals. 

Printed manuals 

Manual name Contents 

Safety Guide / 


(This manual) 

Software Setup 

Guide / 

Sharpdesk 

Installation Guide 

Quick Start Guide 

Operation manuals in PDF format 

The manuals in PDF format provide detailed explanations of the procedures for using the machine in each mode. To 

view the PDF manuals, download them from the hard drive in the machine. The procedure for downloading the manuals 

is explained in "How to download the manuals in PDF format" in the Quick Start Guide. 

Icons used in the manuals 

The icons in the manuals indicate the following types of information: 

26 

This manual contains instructions for using the machine safely and lists the specifications of the machine 

and its peripheral devices and explains how to remove paper misfeeds and provides answers to 

frequently asked questions regarding the operation of the machine in each mode. Refer to this manual 

when you have difficulty using the machine. 

This manual explains how to install the software and configure settings to use the machine as a printer or 

scanner. 

This manual provides easy-to-understand explanations of all the functions of the machine in a single 

volume. 

Detailed explanations of each of the functions can be found in the manuals in PDF format. 

Manual name Contents 

User's Guide 

This manual provides information, such as basic operation procedures, how to load paper, and machine 

maintenance. 

Copier Guide This manual provides detailed explanations of the procedures for using the copy function. 

Printer Guide This manual provides detailed explanations of the procedures for using the printer function. 

Facsimile Guide This manual provides detailed explanations of the procedures for using the fax function. 

Scanner Guide 

Document Filing 

Guide 

System Settings 

Guide 

This manual provides detailed explanations of the procedures for using the scanner function and the 

Internet fax function. 

This manual provides detailed explanations of the procedures for using the document filing function. The 

document filing function allows you to save the document data of a copy or fax job, or the data of a print 

job, as a file on the machine's hard drive. The file can be called up as needed. 

This manual explains the "System Settings", which are used to configure a variety of parameters to suit 

the aims and the needs of your workplace. Current settings can be displayed or printed out from the 

"System Settings". 

Caution This alerts you to a situation where there is a risk of human injury or property damage.


This chapter explains what to do when a paper misfeed occurs in the machine. 

Removing misfeeds 

When a paper misfeed occurs, "A misfeed has occurred." appears in the touch panel and printing stops. In this event, 

touch the [Information] key in the touch panel. When the key is touched, instructions for removing the misfeed will 

appear. Follow the instructions. (The approximate locations of possible misfeeds are indicated by blinking marks as 

shown below.) 

Caution 

A misfeed has occurred. 

Turning M/C off now causes data loss. 

The fusing unit is hot. Take care not to burn yourself when removing a misfeed. 

When removing misfed paper, do not touch or damage the transfer belt. 

Carefully pull the paper out without tearing it. 

A misfeed may have occurred inside the machine. Check carefully and remove the 

misfeed. 

If the paper tears, be sure to remove all pieces from the machine. 

Paper misfeed illustrations 

Information OK 

Misfeed location 

Fusing unit 

Transfer belt 

If you require more information when reading the instructions in the touch panel, see the paper misfeed illustrations on 

the following pages. Refer to the illustration below and then go to the appropriate illustration (1 to 14) for your situation. 

☞ (1)-(2): page 28, (3)-(5): page 29, (6)-(10): page 30, (11)-(14): page 31 

(1) 

(2) (3) (4) (5) (6) 

(11) (12) 

(13) 

(7) 

(8) 

(9) 

(10) 

(14) 

27

(1) Paper misfeed in the finisher / saddle stitch 

finisher 

28 

Open the top cover and 

remove the misfed paper. 

Paper misfeed in the transport area and the output 

area (the saddle stitch unit) 

Open the front cover. 

(A) 

(B) 

Move lever (A) to the right 

and remove the misfed 

paper. Release the lever and 

it will return to the original 

position by a spring. 

Move lever (B) to the right 


paper. 

Return the lever to the 

original position after 

removing the misfed paper. 

(B) 

(A) 

Rotate roller knob (A) until it 

no longer turns. 

Push and rotate knob (B) and 


(2) Paper misfeed in the punch module 

Turn knob as shown in the 

illustration. 



If the paper cannot be 

removed by opening the top 

cover, open the punch 

module cover and remove 

the paper.

(3) Paper misfeed in the inserter 

(4) Original misfeed 

While pulling the lever, slide 

the inserter to the left until it 

stops. 



Raise the paper guide lever 


paper. 

Open the document feeding 

area cover and remove the 

misfed originals. 

A 

Open the automatic 

document feeder. Rotate the 

transfer roller in the direction 

of the arrow and remove the 

original. 

Press switch A to release the 

cover lock and remove the 

misfed original. 

After removing the original, 

be sure to attach the cover 

securely. 

After removing the misfeed, open and close the 

automatic document feeder (or the document feeding 

area cover) to clear the misfeed display from the touch 

panel. 

(5) Paper misfeed in the paper pass unit 

Open the front cover (upper) 

and pull out the paper pass 

unit. 

Open the paper pass unit 

cover and remove the misfed 

paper. 

Check the paper reversing 

section inside the tray and 

remove any misfed paper. (A 

misfeed has occurred inside 

the machine. Look inside to 

check.) 

29

(6) Paper misfeed in the fusing unit 

Caution 

(7) Paper misfeed in the right tray 

30 

Rotate knob and remove the 

misfed paper. 

The fusing unit is hot. Take care not to burn yourself. 

(Do not touch any metal parts.) 

Unfused toner may remain on the paper that is 

removed. Take care that it does not soil your hands or 

clothing. 

(8) Paper misfeed in the duplex unit 

Open the paper reversing 

section cover and remove 

the misfed paper. 

(9) Paper misfeed in the bypass tray 

(10) Paper misfeed in the large capacity tray 



When using the MX-LCX2 

Pull out the tray and remove 

the misfed paper. 

When using the MX-LCX3 

Before pulling the tray out, 

press the operation button. 

The operation button 

indicator will blink and the 

tray's paper table will 

descend. When the 

operation button indicator 

turns off, pull out the tray. 

Pull out the tray and remove 

the misfed paper.

(11) Paper misfeed in the transport area 

Turn roller rotating knob in 

the direction of the arrow to 


(12) Paper misfeed in tray 1 to tray 4 (in the tray) 

Pull out the tray gently until it 

stops and remove the misfed 

paper. 

Be sure to check the following points before pulling the 

tray out. If you pull the tray out without checking, you 

may tear misfed paper and make it more difficult to 

remove the pieces that remain in the machine. 

Before removing the misfed paper in tray 1... 

Check if there is a paper misfed in the transport area. 

☞ (11) Paper misfeed in the transport area 

Before removing the misfed paper in tray 2 to 4... 

Open the right cover and check if there is a paper 

misfed. 

☞ (13) Paper misfeed in tray 2 to tray 4 (side) 

Paper misfeed in the paper guide (tray 1, tray 2) 

(13) Paper misfeed in tray 2 to tray 4 (side) 

While holding the lever, open 

the transport area cover. 

The misfeed may have 

occurred inside the machine. 

Check carefully and remove 

it. 

After removing the misfeeds, 

be sure to close the transport 

area cover. 

(14) Paper misfeed in the output area 

31

COPYING 

This chapter provides solutions to possible copying problems. See the following table of contents to locate the 

appropriate page for your question or problem. 

Problems related to copying operation 

32 

Problems related to copying operation 

Copying does not take place. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 

Auto selection of the colour mode does not take place. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 

Image rotation does not take place. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 

Two-sided copying does not take place.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 

The paper size of a tray cannot be set.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 

Problems related to copy results 

The image is too light or too dark.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 

Colours are off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 

Part of the image is cut off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 

Copies come out blank. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 

If you cannot find the item that you are looking for in the above table of contents, see "OTHER PROBLEMS" (page 59). 

If you are unable to solve a problem using the solutions in this manual, switch off the [POWER] key ( ) and the 

main power switch. Wait at least 10 seconds, and then switch on the main power switch and the [POWER] key ( ) 

in that order. 

* When the LINE indicator is lit or the DATA indicator is lit or blinking, do not switch off the main power switch or unplug 

the power plug. This may damage the hard drive or cause the data being stored or received to be lost. 

Problem Point to check Solution 

Copying does not take 

place. 

Auto selection of the 

colour mode does not 

take place. 

Have functions been disabled by the 

administrator? 

Are you using one of the following types 

of originals? 

Black & White is not selected 

Are there colours or colouring in the 

paper? 

Colour is not selected 

The colour in the original is very light. 

The colour in the original is very dark, 

almost black. 

Is only a very small area of the 

original coloured? 

When user authentication is enabled, the functions that 

you can use may be restricted in your user settings. 

Check with your administrator. 

When the colour mode is set to "Auto", the machine 

detects whether the original is black and white or colour 

when the [COLOUR START] key ( ) is pressed. 

However, when an original similar to one of those at left 

is used, automatic detection may not give the correct 

result. In this event, specify the colour mode manually.


Image rotation does 

not take place. 

Two-sided copying 

does not take place. 

The paper size of a 

tray cannot be set. 

Did you select the paper size or copy 

ratio manually? 

Are you copying using settings that do 

not allow rotate copying? 

Is "Rotation Copy Setting" disabled in 

the system settings (administrator)? 

Does the paper type setting of the 

selected tray specify a type of paper that 

cannot be used for two-sided copying? 

Are you using a special size or type of 

paper? 

Are you copying using settings that do 

not allow two-sided copying? 





Copy using automatic paper selection and automatic 

ratio selection. 

Rotate copying can generally be combined with other 

special modes, however, some combinations are not 

possible. If a prohibited combination is selected, a 

message will appear in the touch panel. 


If you are the administrator, enable "Rotation Copy 

Setting". 

➞ System Settings (Administrator) > "Copy Function 

Settings" > "Other Settings" > "Rotation Copy 

Setting" > 

Check "Tray Settings" in the system settings. If the 

[Disable Duplex] checkbox is selected , two-sided 

copying using that tray will not be possible. Change the 

paper type setting to a type that can be used for 

two-sided printing. 

➞ System Settings > "Paper Tray Settings" > "Tray 

Settings" > "Change" 

For the paper types and sizes that can be used for 

two-sided copying, see "SPECIFICATIONS" in this 

operation manual. 

Two-sided copying can generally be combined with 

other special modes, however, some combinations are 

not possible. If a prohibited combination is selected, a 

message will appear in the touch panel. 

Some functions may have been disabled in the system 

settings (administrator). Check with your administrator. 






33

Problems related to copy results 

34 


The image is too light 

or too dark. 

Is the image too light or too dark? Select an appropriate exposure mode for the original 

being copied and adjust the exposure level manually. 

Has an appropriate exposure mode for 

the original type been selected? 

Colours are off. Did you perform "Registration 

Adjustment"? 

Part of the image is 

cut off. 

Copies come out 

blank. 

Has an appropriate ratio been selected 

for the original size and paper size? 

Are you using an inch (AB) size 

original? 

Is the original placed face up or face 

down correctly? 

Select one of the following modes depending on the 

original type. 

Text 

Use this mode for regular text documents. 

Text/Prtd.Photo 

This mode provides the best balance for copying an 

original which contains both text and printed 

photographs, such as a magazine or catalogue. 

Text/Photo 

This mode provides the best balance for copying an 

original which contains both text and photographs, 

such as a text document with a photo pasted on. 

Printed Photo 

This mode is best for copying printed photographs, 

such as photos in a magazine or catalogue. 

Photo 

Use this mode to copy photos. 

Map 

This mode is best for copying the light colour shading 

and fine text found on most maps. 

Light original 

Use this mode for originals with light pencil writing. 

Ask your administrator to perform "Registration 

Adjustment". 

➞ System Settings (Administrator) > "Device Control" > 

"Other Settings" > "Registration Adjustment" 

If the colour tones are off, perform "Auto Colour 

Calibration". (If the colours are still off after calibration, 

repeating calibration may improve the results.) 

➞ System Settings (Administrator) > "Copy Function 

Settings" > "Colour Adjustment" > "Auto Colour 

Calibration" 

Select an appropriate ratio setting. 

When copying an inch (AB) size original, specify the 

original size manually. 

When using the document glass, the original must be 

placed face down. When using the automatic document 

feeder, the original must be placed face up.

PRINTING 

This chapter provides solutions to possible printing problems. See the following table of contents to locate the 


Problems related to printing operation 

Printing does not take place.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 

Colour printing does not take place. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 

Two-sided printing does not take place. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 

A tray, finisher, or other peripheral device installed on the machine cannot be used. . . . . . . . . . . . . . 38 

Problems related to print results 

The image is grainy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 

The image is too light or too dark.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 

Colours are off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 

Text and lines are faint and difficult to see.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 


The image is upside down. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 

Many nonsense characters are printed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 







Problems related to printing operation 


Printing does not take 

place. 

Is your computer connected correctly to 

the machine? 

Is the machine connected to the same 

network (LAN, etc.) as your computer? 

Make sure that the cable is connected securely to the 

LAN connector or the USB connector on your computer 

and the machine. 

If you are on a network, check the connections at the 

hub as well. 

☞ Illustration of the machine (P) and (Q) (page 70) 

The machine must be connected to the same network 

as your computer. 

If you do not know which network the machine is 

connected to, ask the network administrator. 

35


place. 

36 


Is the IP address selected correctly? 

(Windows) 

Are you using a printer port created 

using Standard TCP/IP Port? 

(Windows 2000/XP/Server 2003/Vista*) 

* Windows Vista is not available for 

MX-5500N/6200N/7000N. 

Is AppleTalk active? 

(Macintosh) 

Is "Connect via" set to [Ethernet] for 

AppleTalk? 

(Mac OS 9.0-9.2.2) 

If the machine does not have a permanent IP address 

(the machine receives an IP address from a DHCP 

server), printing will not be possible if the IP address 

changes. Print the "All Custom Setting List" in the 

system settings and check the IP address of the 

machine. If the IP address has changed, change the 

port setting in the printer driver. 

➞ System Settings > "List Print (User)" > "All Custom 

Setting List" 

☞ Software Setup Guide / Sharpdesk Installation 


If the IP address changes frequently, it is recommended 

that a permanent IP address be assigned to the machine. 

➞ System Settings (Administrator) > "Network Settings" 

When a port created with Standard TCP/IP Port in 

Windows is used and the [SNMP Status Enabled] 

checkbox is , it may not be possible to print correctly. 

Change the [SNMP Status Enabled] checkbox to . 



In Mac OS X, click [Network] in [System Preferences] 

and select "Built-in Ethernet" in "Show". Click the 

[AppleTalk] tab and make sure that [Make AppleTalk 

Active] is selected. 

In Mac OS 9.0 to 9.2.2, open the [Chooser] from the 

Apple menu and make sure that [Active] is selected. 

Printing is not possible if [Active] is not selected. 

Ask your administrator to check if "Enable EtherTalk" is 

enabled in the system settings (administrator). (The 

factory default setting is "Enable".) 


> "Enable EtherTalk" > 

Open [AppleTalk] from the [Control Panels] and make 

sure that [Ethernet] is selected in the "Connect via" 

menu. Printing is not possible if [Ethernet] is not selected. 

Is your computer in an unstable state? Printing is sometimes not possible when you run 

multiple applications at once or there is insufficient 

memory or hard drive space. Restart your computer. 

Is the machine specified correctly in the 

software application that you are using 

for printing? 

Are the network connection devices 

operating normally? 

Make sure that the printer driver of the machine is 

selected in the Print window of the application. 

If the printer driver does not appear in the list of 

available printer drivers, it may not be installed correctly. 

Remove the printer driver and then install it once again. 

☞ INSTALLATION (page 55) 

Make sure that the routers and other network 

connection devices are operating correctly. If a device is 

not powered on or is in an error state, see the manual of 

the device to correct the problem.



place. 

Colour printing does 


Two-sided printing 

does not take place. 

Is the I/O timeout setting too short? If the I/O timeout setting is too short, errors may occur 

while writing to the printer. Ask the administrator of the 

machine to configure an appropriate time in "I/O Timeout". 

➞ System Settings (Administrator) > "Printer Settings" > 

"Interface Settings" > "I/O Timeout" 

Was a Notice Page printed? A Notice Page will be printed to indicate the cause of the 

problem if a print job cannot be performed as specified 

and the cause is not shown in the display. Read the 

printed page and take appropriate action. 

For example, a notice page will be printed in the 

following situations. 

The print job is too large to fit in memory. 

A function that has been prohibited by the 

administrator is specified. 

* By factory default, Notice Pages are not printed. 






Is the colour mode set to "Color"? Select "Automatic" or "Color" for the colour mode 

setting. 

The colour mode setting is configured as follows: 

Windows: 

On the [Color] tab of the printer driver. 

Macintosh: 

In the [Color] menu of the print window. 

(In Mac OS x v10.1.5, in "Color Mode" on the [Color 1] 

tab in the [Printer Features] menu.) 

In Windows, [Black and White Print] can also be 

selected on the [Main] tab of the printer driver. If you 

wish to print in colour, make sure that the [Black and 

White Print] checkbox on the [Main] tab is not selected 

. 



Does the paper type setting of the 

selected tray specify a type of paper that 

cannot be used for two-sided printing? 

Are you using a special size or type of 

paper? 






Check "Tray Settings" in the system settings. 

If the [Disable Duplex] checkbox is selected , 

two-sided printing using that tray will not be possible. 

Change the paper type setting to a type that can be 

used for two-sided printing. 


Settings" > "Change" 

For the paper types and sizes that can be used for 

two-sided printing, see "SPECIFICATIONS" in this 







37

A tray, finisher, or 

other peripheral 

device installed on the 

machine cannot be 

used. 

Problems related to print results 

38 


Have the peripheral devices that are 

installed on the machine been 

configured in the printer driver? 

Open the printer properties and click the [Auto 

Configuration] button on the [Configuration] tab. 

(Windows) 

* If auto configuration cannot be executed, see the 

Software Setup Guide / Sharpdesk Installation 

Manual. 


The image is grainy. Are the printer driver settings 

appropriate for the print job? 

(Windows) 


or too dark. 

Does the image (particularly a photo) 

need correction? 

(Windows) 

Colours are off. Did you perform "Registration 

Adjustment"? 

Text and lines are faint 

and difficult to see. 

Was colours data printed in black and 

white? 

(Windows) 

If you are using the PCL printer driver, you can set the 

resolution to [600 dpi] or [300 dpi] in the print settings at 

the time of printing. When you need a very clear image, 

select [600 dpi]. 

If you are using the PS printer driver, you can set the 

resolution to [600x600 dpi] or [1200x600 dpi] (only for 

black and white printing). 

The resolution setting is selected in the [Advanced] tab 

of the printer driver properties window. 

Brightness and contrast can be corrected by performing 

[Color Adjustment] on the [Color] tab of the printer 

driver. These settings can be used for simple 

corrections when you do not have image editing 

software installed on your computer. 

Ask your administrator to perform "Registration 

Adjustment". 

➞ System Settings (Administrator) > "Device Control" > 

"Other Settings" > "Registration Adjustment" 

If the colour tones are off, perform "Auto Colour 

Calibration". (If the colours are still off after calibration, 

repeating calibration may improve the results.) 


"Auto Colour Calibration" 

When colour text and lines are printed in black and 

white, they may become faint and difficult to see. To 

have colour text or lines (areas) that are faint converted 

to black, select [Text To Black] or [Vector To Black] on 

the [Color] tab of the printer driver. (Raster data such as 

bitmap images cannot be adjusted.)



cut off. 

The image is upside 

down. 

Does the paper size specified by the job 

match the size of paper loaded in the 

tray? 

Is the print orientation setting (portrait or 

landscape) correct? 

Are the margins set correctly in the 

layout settings of the application? 

Are you using a type of paper (tab 

paper, punch paper, etc.) that can only 

be loaded in a fixed orientation? 

Is the correct binding position selected 

for two-sided printing? 

Make sure that the paper size setting matches the size 

of paper loaded in the tray. 

The paper size setting is selected as follows: 

Windows: 

On the [Paper] tab of the printer driver. 

If [Fit to Paper Size] is selected, check the loaded 

paper and the paper size setting. 

Macintosh: 

In the [Page Setup] menu. 

Set the print orientation to match the image. 

The print orientation is selected as follows: 

Windows: On the [Main] tab of the printer driver. 

Macintosh: In the [Page Setup] menu. 

If the edge of the image extends outside the printable 

area of the machine, the edge will be cut off. Select an 

appropriate paper size and margins in the layout 

settings of the application. 

When the image size and paper size are the same but 

the orientations are different, the orientation of the 

image is automatically rotated to match the paper. 

However, when the paper can only be loaded in a fixed 

orientation, this may result in the image being printed 

upside down. In this event, rotate the image 180 

degrees before printing. 

The 180 degree rotation setting is selected as follows: 

Windows: 

On the [Main] tab of the printer driver. 

Macintosh (OS X v10.3.3 to 10.4): 

On the [Page Setup] menu. (Landscape orientation 

only.) 

(In Mac OS 9.0 to 9.2.2, in the [PostScript Options] 

menu of the [Page Setup] menu.) 

When two-sided printing is performed, every other page 

is printed upside down when tablet binding is selected 

for the binding position. Be sure to set the appropriate 

binding position. 

The binding position is selected as follows: 

Windows: 

On the [Main] tab of the printer driver. 

Macintosh: 

In the [Layout] menu of the print window. (In Mac OS 

X v10.1.5, in the [Duplex] menu of the print window; in 

Mac OS 9.0 to 9.2.2, in [Output/Document Style].) 

39

Many nonsense 

characters are printed. 

40 


Is your computer or the machine in an 

unstable state? 

If little free space remains in the memory or hard drive of 

your computer, or many jobs have been spooled on the 

machine and it has little free memory remaining, printed 

text may turn into nonsense characters. In this situation, 

cancel printing, restart your computer and the machine, 

and try printing again. 

To cancel printing 

Windows: 

Double-click the printer icon that appears at the lower 

right of the task bar and click "Cancel All Documents" 

(or "Purge Print Documents") in the [Printer] menu. 

Macintosh: 

Double-click the name of the machine in the printer 

list, select the job that you wish to delete, and delete 

it. (In Mac OS 9.0 to 9.2.2, double-click the printer 

icon on the desktop, select the print job that you wish 

to delete, and delete it.) 

At the machine: 

Press the [JOB STATUS] key on the operation panel, 

touch the [Print Job] tab to change the screen, touch 

the key of the print job that you wish to delete, and 

touch the [Stop/Delete] key. A message appears to 

confirm the cancellation. Touch the [Yes] key. 

If nonsense characters are still printed after restarting, 

ask your administrator to lengthen the timeout setting of 

"I/O Timeout" in the system settings (administrator). 


"Interface Settings" > "I/O Timeout" 

* If nonsense characters are still printed after taking the 

above measures, remove and then reinstall the printer 

driver.

FACSIMILE 

This chapter provides solutions to possible facsimile problems. See the following table of contents to locate the 


Problems related to transmission 

Transmission does not take place. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 

The transmitted fax prints out blank at the receiving side. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 

The transmitted fax is reduced by the receiving fax machine. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 

Transmission does not begin at the specified time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 

Problems related to reception 

Printing does not take place after reception.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 

Manual reception / polling reception are not possible. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 

The received image is faint. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 

The machine does not begin fax reception. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 

Problems related to telephone 

Dialling is not possible. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 

You cannot talk to the other party. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 

Problems related to audible signals 

The volume is too low. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 

No sound is heard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 

Problems related to one-touch individual keys / group keys 

A one-touch individual key or group key cannot be stored. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 

A one-touch individual key or group key cannot be edited or deleted. . . . . . . . . . . . . . . . . . . . . . . . . . 46 

You wish to delete or edit an individual key but do not know which group key it is stored in. . . . . . . . 46 

You wish to delete or edit an individual or group key but do not know which program key it is 

stored in. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 







Problems related to transmission 


Transmission does 


Is the telephone line connected 

securely? 

Check the telephone line socket, the wall socket, and 

any extension adapters to make sure that all 

connections are secure. 

☞ Illustration of the machine (N) (page 70) 

41



42 


Is the correct dial mode set for your 

line? 

Ask your administrator to verify that "Dial Mode Setting" 

is set correctly for the line you are using. 

➞ System Settings (Administrator) > "Image Send 

Settings" > "Fax Settings" > "Fax Default Settings" > 

"Dial Mode Setting" 

Is a busy signal received? If a busy signal is received, the transmission is 

temporarily cancelled and then automatically 

re-attempted after a brief interval. (Default setting: 2 

attempts, 3 min. intervals) 


Settings" > "Fax Settings" > "Fax Send Settings" > 

"Recall in Case of Line Busy" 

To cancel the transmission, press the [JOB STATUS] 

key, touch the key of the job that you wish to cancel, 

and then touch the [Stop/Delete] key. 

Did a communication error occur? If an error occurs that prevents transmission, the 

transmission is temporarily cancelled and then 

automatically re-attempted after a brief interval. 

(Default setting: 3 min. intervals) 



"Recall in Case of Communication Error" 

To cancel the transmission, press the [JOB STATUS] 

key, touch the key of the job that you wish to cancel, 

and then touch the [Stop/Delete] key. 

The machine supports error correction mode (ECM) and 

is configured to automatically resend any part of a fax 

that is distorted due to noise on the line. 



"ECM" 

Does a message appear indicating that 

the memory is full? 

Does a message appear notifying you 

that the original size was not detected? 

Does the job status screen (completed 

jobs) or a transaction report indicate that 

the transmission was not successful? 

If the memory becomes full, the transmission will be 

cancelled. Divide the originals into sets and fax each set 

separately, or use direct transmission. 

Place the original again. If the original size is still not 

detected correctly, specify the original size manually. 

Perform the transmission again. 

If the transmission is still not successful after recalling is 

performed as set in "Recall in Case of Line Busy" or 

"Recall in Case of Communication Error", the 

transmission failure will be indicated in the job status 

screen and the transaction report. 



"Recall in Case of Line Busy" 



"Recall in Case of Communication Error"




The transmitted fax 

prints out blank at the 

receiving side. 

The transmitted fax is 

reduced by the 

receiving fax machine. 


not begin at the 

specified time. 

Did you place a long size original on the 

document glass when it is scanned? 

Problems related to reception 

A long size original cannot be scanned from the 

document glass. Place originals in the document feeder 

tray of the automatic document feeder. 

Did you place an original that is folded? If a folded original is placed in the automatic document 

feeder, an error will occur and scanning will be 

cancelled when the actual original size is detected 

during scanning. 

Following the instructions in the display, unfold the 

original, place it in the automatic document feeder 

again, and rescan. 

Are the sub-address and passcode 

correct? 

(When using F-code communication) 





If the receiving machine is using thermal 

paper, was the thermal paper loaded 

with the wrong side out? 

Check with the operator of the other machine to make 

sure that the sub-address and passcode are correct. 






feeder, the original must be placed face up. Place the 

original correctly and send the fax again. 

Check with the operator of the other machine. 

Has image rotation been enabled? When "Rotation Sending Setting" is not enabled (the 

image is not rotated), an original placed in the vertical 

orientation may be reduced by the receiving machine. 

Enable "Rotation Sending Settings" before 

transmission. 



"Rotation Sending Setting" > 

Is the machine's clock set to the correct 

time? 

Set the clock to the correct time. 

➞ System Settings > "Default Settings" > "Clock" > 

"Clock Adjust" 

Is a transmission in progress? If another transmission is in progress when the specified 

time arrives, the timer operation will begin after that 

transmission is finished. 



place after reception. 

Does a message appear in the display 

instructing you to add toner or paper? 

(Printing is not possible when this 

screen appears.) 

Restore printing capability as instructed by the 

message. 

43


place after reception. 

Problems related to telephone 

44 


Manual reception / 

polling reception are 

not possible. 

The received image is 

faint. 

The machine does not 

begin fax reception. 

Dialling is not 

possible. 

Does a password entry screen appear? "Hold Setting for Received Data Print" is enabled. Enter 

the correct password with the numeric keys. 

If you do not know the password, check with your 

administrator. 

Has cut-off printing been disabled in the 

system settings (administrator)? 

Is forwarding (Inbound Routing function) 

selected in the Web page for a received 

fax? 

If "Print Actual Size Cut off Disabled" is enabled in "Print 

Style Setting" in the system settings (administrator) and 

a fax is received that is larger than any paper that is 

loaded, the fax will be received to memory without being 

printed. (However, when a fax longer than 

A3 (11" x 17") size is received, it will be printed using 

multiple sheets of paper.) 

Load the same size of paper as the received fax. 

When the Inbound Routing function is enabled in the 

Web pages, received faxes are automatically forwarded 

to a specified E-mail address. If "Print at Error" is 

selected when Inbound Routing is enabled, received 

faxes will only be printed when an error occurs. If you 

need to print a received fax, ask your administrator. 

Is little free memory remaining? Free memory by printing faxes received by confidential 

reception and other received data that is protected by a 

password, and by deleting data stored in memory 

boxes. 

Is the original that was faxed also faint? Ask the other party to send the fax again using a 

suitable (darker) exposure setting. 

Has the reception mode been set to 

"Manual Reception" in the system 

settings? 

When the reception mode is set to "Manual Reception", 

the machine will not receive faxes automatically. To 

have the machine receive faxes automatically, set the 

reception mode to "Auto Reception". 

➞ System Settings > "Fax Data Receive/Forward" > 

"Fax Settings" > "Receive Setting" 

Is little free memory remaining? Free memory by printing faxes received by confidential 

reception and other received data that is protected by a 

password, and by deleting data stored in memory 

boxes. 


You cannot talk to the 

other party. 

Is the extension phone connected? Check the telephone line socket, the extension phone 

socket, the wall socket, and any extension adapters to 

make sure that all connections are secure. 

☞ Illustration of the machine (M), (N) (page 70) 

Did you dial using the speaker? When you dial using the speaker, you will be able to 

hear the voice of the other party, but he or she will not 

hear your voice. Use the extension phone. (When the 

extension phone is not installed, you cannot talk to the 

other party.)

Problems related to audible signals 


The volume is too low. 

Speaker 

Ringer Volume 

Line Monitor 

Fax Receive 

Complete Signal 

Fax Send Complete 

Signal 

Fax Communication 

Error Signal 

No sound is heard. 

Ringer Volume 

Line Monitor 

Fax Receive 

Complete Signal 

Fax Send Complete 

Signal 

Fax Communication 

Error Signal 

Has the volume setting been set to 

"Small" in the system settings 

(administrator)? 

Has the ringer volume been turned off in 


Ask your administrator to set the volumes in "Speaker 

Settings" to "Middle" or "Big". 



"Speaker Settings" 

Ask your administrator to set the volumes in "Speaker 

Settings" to "Small", "Middle", or "Big". 



"Speaker Settings" 

45

Problems related to one-touch individual keys / group 

keys 

46 


A one-touch individual 

key or group key 

cannot be stored. 



cannot be edited or 

deleted. 

You wish to delete or 

edit an individual key 

but do not know which 

group key it is stored 

in. 


edit an individual or 

group key but do not 

know which program 

key it is stored in. 

Has the maximum number of keys been 

stored? 



If the key is an individual key, is the key 

included in a group? 

Is the key being used in a reserved 

transmission or a transmission in 

progress? 

Delete one-touch keys and group keys that are not 

being used. 



Remove the key from the group and then edit or delete 

the key. 

➞ System Settings > "Address Control" > "Program" 

Wait until the transmission is finished or cancel the 

transmission and then edit or delete the key. 

Is the key included in a program key? Remove the key from the program and then edit or 

delete the key. 


Is the key that you wish to edit or delete 

stored as a relay destination of an 

F-code relay broadcast transmission? 



Has your administrator enabled a 

function that prevents editing/deleting? 

An individual or group one-touch key that is stored as a 

relay destination cannot be edited or deleted. Remove 

the key from the relay destinations of the F-code relay 

broadcast transmission and then edit or delete the key. 

➞ System Settings > "Address Control" > "F-Code 

Memory Box" 



If your administrator has enabled settings such as 

"Inbound Routing Settings" (in the Web pages), 

editing/deleting will not be possible. Check with your 


Are multiple group keys stored? If multiple group keys have been stored, print the Group 

List in "Sending Address List" in the system settings. 

The list will show where the key is stored. 

➞ System Settings > "List Print (User)" > "Sending 

Address List" > "Group List" 

Are multiple program keys stored? If multiple program keys have been stored, print the 

Program List in "Sending Address List" in the system 

settings. The list will show where individual and group 

keys are stored. 


Address List" > "Program List"

SCANNING 

This chapter provides solutions to possible scanning problems. See the following table of contents to locate the 


Problems related to scanning operation 

Transmission does not take place. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 

An address cannot be specified.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 

Mode cannot be selected.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 

Auto selection of the colour mode does not take place correctly.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 

The received image file cannot be opened. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 

Transmission takes a long time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 

A destination is pre-selected. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 

Cannot write to USB memory. (When using USB Memory Scan.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 

Problems related to scan results 

The scanned image is clipped. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 

The quality of the scanned image is poor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 

The scanned image is blank. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 

The scanned image is upside down or on its side. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 

The [COLOUR START] key ( ) indictor is not lit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 

JPEG was selected for the file type but the file was created as a TIFF file. . . . . . . . . . . . . . . . . . . . . . 51 

The image is too light or too dark. (When using PC Scan.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 

Problems related to one-touch individual keys / group keys 

A one-touch individual key or group key cannot be stored. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 

A one-touch individual key or group key cannot be edited or deleted. . . . . . . . . . . . . . . . . . . . . . . . . . 52 

You wish to delete or edit an individual key but do not know which group key it is stored in. . . . . . . . 52 

You wish to delete or edit an individual or group key but do not know which program key it is 

stored in. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 


If you are unable to solve a problem using the solutions in this manual, switch off the [POWER] key ( ) and the main 

power switch. Wait at least 10 seconds, and then switch on the main power switch and the [POWER] key ( ) in that order. 



Problems related to scanning operation 




Did you select the correct destination? 

Is the correct information (e-mail 

address or FTP server information) 

stored for that destination? 

Make sure that the correct destination information is 

stored for the destination and that the destination is 

correctly selected. If delivery by e-mail (Scan to E-mail) 

is unsuccessful, an error message such as "Undelivered 

Message" may be sent to the designated administrator's 

e-mail address. This information may help you 

determine the cause of the problem. 

47



48 


An address cannot be 

specified. 

Mode cannot be 

selected. 

Auto selection of the 

colour mode does not 

take place correctly. 

Does the image file exceed the e-mail 

attachment limit set in the system 

settings (administrator)? 

Did the image file exceed the file 

attachment size limit of your mail 

server? 

(When Scan to E-mail is used.) 

Has the folder on the destination 

computer been set as a shared folder so 

that files can be sent to it? 

(When using Scan to Network Folder.) 

Did you place a long size original on the 

document glass when it is scanned? 

If your administrator has set a limit on the size of 

transmitted files, a file that exceeds the limit cannot be 

transmitted. Check with your administrator. 

Reduce the size of the file attachment (reduce the 

number of pages scanned). The size of the file can also 

be reduced by scanning using a lower resolution setting. 

Ask your mail server administrator what the file size limit 

is for one e-mail transmission. 

If the destination folder is not configured as a shared 

folder, select "share" in the folder properties. If the folder 

was moved or otherwise changed, the "share" setting 

may have been cancelled. 

A long size original cannot be scanned from the 

document glass. Place originals in the document feeder 

tray of the automatic document feeder. 

Did you place an original that is folded? If a folded original is placed in the automatic document 

feeder, an error will occur and scanning will be 

cancelled when the actual original size is detected 

during scanning. 

Following the instructions in the display, unfold the 

original, place it in the automatic document feeder 

again, and rescan. 



Are you scanning one of the following 

types of originals? 

When Black & White is not selected: 

Are there colours or colouring in the 

paper? 

When Colour is not selected: 

Is the colour in the original very light? 

Is the colour in the original very dark, 

almost black? 

Is only a very small area of the 

original coloured? 






When the colour mode is set to "Auto", the machine 

detects whether the original is black and white or colour 

when the [COLOUR START] key ( ) is pressed; 

however, in the cases at left, automatic detection may 

not give the correct result. In this event, specify the 

colour mode manually.


The received image 

file cannot be opened. 

Transmission takes a 

long time. 

A destination is 

pre-selected. 

Cannot write to USB 

memory. 

(When using USB 

Memory Scan.) 

Does the viewer program used by the 

recipient support the format of the 

received image data? 

Does a message appear prompting you 

to enter your password? 

Is the resolution setting appropriate at 

the time of scanning? 

Is "Default Address Setting" enabled in 


Is the USB memory device connected 

securely to the machine? 

The recipient may be able to open the file if you change 

the file type and compression mode selected at the time 

of transmission. Use a software program that is capable 

of opening the selected file type and compression mode. 

The received file is an encrypted PDF file. Ask the 

sender for the password, or have the image sent again 

in a non-encrypted format. 

To select resolution and data compression settings that 

are suited to the purpose of transmission and create 

image data that is balanced in terms of resolution and 

file size, pay attention to the following points: 

Resolution settings 

The default resolution setting is [200X200dpi] in 

scanner and USB memory mode, and [200X100dpi] in 

Internet fax mode. If the original does not contain a 

halftone image such as a photo or illustration, 

scanning at the default resolution will create a 

practical and useful image. A higher resolution setting 

or the "Half Tone" setting (in Internet fax mode) 

should only be selected if the original contains a photo 

and you wish to give priority to the quality of the photo 

image. Exercise caution in this case as a larger file 

will be created than when the default setting is used. 

If you wish to send to a destination other than the 

default destination, touch the [Cancel] key. 

If you are the administrator and wish to change or 

disable the default destination, change the settings as 

appropriate in "Default Address Setting". 


Settings" > "Scan Settings" > "Default Address 

Setting" 

Make sure that the USB memory device is connected 

securely. 

49

Problems related to scan results 

50 


The scanned image is 

clipped. 

The quality of the 

scanned image is 

poor. 


blank. 


upside down or on its 

side. 

The [COLOUR START] 

key ( ) indictor 

is not lit. 

Is the original scan size setting smaller 

than the actual original size? 

Is the original printed matter such as a 

book or magazine? 

When scanning a colour or greyscale 

original, is the colour mode set to 

"Mono2"? 

Is a destination included that has 

[TIFF-S] selected for the format? 



Are Internet fax addresses included in 

the transmission? 

Are Internet fax or fax destinations 

included? 

Set the scan size to the actual original size. 

If you have intentionally set a smaller size than the 

actual original size, note carefully the placement 

position of the selected scan size when placing the 

original. For example, when scanning an A4 

(8-1/2" x 11") original using a B5 (5-1/2" x 8-1/2") setting 

on the document glass, align the original using the 

document glass scale at the left edge to fit the area you 

wish to scan into the B5 (5-1/2" x 8-1/2") scanning area. 

☞ Illustration of the machine (J) (page 70) 

When the original is printed matter, vertical patterns 

(moiré) may occur. Touch the [Exposure] key in the base 

screen to open the exposure setting screen. The [Moiré 

Reduction] checkbox appears in this screen. This 

checkbox can be selected to reduce the moiré 

effect. (only in scan mode and USB memory scan mode) 

It may also be possible to reduce the moiré effect by 

changing the resolution setting or shifting the original (or 

changing its angle) slightly on the document glass. 

Setting the colour mode to "Mono2" replaces the 

colours in the original with either black or white. This is 

suitable for text-only originals; however, for originals 

that contain illustrations, it is best to use the [BLACK & 

WHITE START] key ( ) with the colour mode set to 

[Greyscale], or set the colour mode of the [COLOUR 

START] key ( ) to [Full Colour] or 

[Auto]-[Greyscale] and then scan. 

When a broadcast transmission is performed that 

includes both scan mode destinations and Internet fax 

destinations that have [TIFF-S] selected for the format, 

the resolution will remain fixed at [200X200dpi] even if a 

different resolution setting is selected. If you wish to 

send an image scanned at high resolution to scan mode 

destinations, send the image in a separate 

transmission. 



feeder, the original must be placed face up. 

When both scan mode and Internet fax destinations are 

included in a broadcast transmission, the original 

transmission orientation of Internet fax takes 

precedence, and thus the file may not appear in the 

correct orientation when viewed on a computer. In this 

event, send the image to the scan mode destinations in 

a separate transmission. 

If Internet fax or fax destinations are included in the 

destinations, only the [BLACK & WHITE START] key 

( ) can be used.


JPEG was selected for 

the file type but the file 

was created as a TIFF 

file. 


or too dark. 

(When using PC 

Scan.) 

Did you press the [BLACK & WHITE 

START] key ( ) to begin scanning? 

When [JPEG] is selected for the file type and the image 

is scanned in Mono 2, the file will be created as a TIFF 

file. To create the file as a JPEG file, change the colour 

mode to [Full Colour] and then press the [COLOUR 

START] key ( ). 

Is the threshold value suitable? When scanning from the TWAIN driver with [Mono 2 

gradation] selected from the [Colour Mode] of the 

"Professional" window, check the "B/W Threshold" 

setting. A large threshold value makes the image darker 

and a small threshold value makes the image brighter. 

To adjust the "B/W Threshold" automatically, click the 

[Auto Threshold] button on the [Image] tab of the 

"Professional" window. 

Are the brightness and contrast settings 

suitable? 

When the brightness and contrast settings are not 

suitable (for example, the scanned image is too bright), 

click the [Auto Brightness / Contrast Adjustment] button 

on the [Colour] tab of the "Professional" window. You 

can also click the [Brightness / Contrast] button to set 

the brightness and contrast while viewing the scanned 

image. 

51

Problems related to one-touch individual keys / group 

keys 

52 




cannot be stored. 



cannot be edited or 

deleted. 


edit an individual key 

but do not know which 

group key it is stored 

in. 


edit an individual or 

group key but do not 

know which program 

key it is stored in. 

Has the maximum number of keys been 

stored? 



If the key is an individual key, is the key 

included in a group? 

Is the key being used in a reserved 

transmission or a transmission in 

progress? 

Delete one-touch keys and group keys that are not 

being used. 



Remove the key from the group and then edit or delete 

the key. 


Wait until the transmission is finished or cancel the 

transmission and then edit or delete the key. 

Is the key included in a program key? Remove the key from the program and then edit or 

delete the key. 




Has your administrator enabled a 

function that prevents editing/deleting? 



If your administrator has enabled "Default Address 

Setting" (on the machine) or "Inbound Routing Settings" 

(in the Web pages), editing/deleting will not be possible. 


Are multiple group keys stored? If multiple group keys have been stored, print the Group 

List in "Sending Address List" in the system settings. 

The list will show where the key is stored. 


Address List" > "Group List" 

Are multiple program keys stored? If multiple program keys have been stored, print the 

Program List in "Sending Address List" in the system 

settings. The list will show where individual and group 

keys are stored. 


Address List" > "Program List"


This chapter provides solutions to possible document filing problems. See the following table of contents to locate the 


Document filing does not take place. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 

A filed data can not be printed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 

A job cannot be stored in a custom folder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 

A stored file has disappeared. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 

A file cannot be deleted. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 

The property of a file cannot be set to [Confidential]. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 

A file name cannot be stored or changed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . 54 

A custom folder name cannot be stored or changed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 

A file name is cut off.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 








Document filing does 


A filed data can not be 

printed. 

A job cannot be stored 

in a custom folder. 

Did you select document filing settings 

in the printer driver? 





Do custom folders appear in "Folder 

Information"? 

(When printing) 

Does the custom folder have a 

password? 

In print mode, enable document filing on the [Job 

Handling] tab of the printer driver. 

In copy mode or image send mode, touch the [Quick 

File] key or the [File] key and then use the document 

filing function. 











Click the [Get Folder Name] button in the document 

filing save screen of the printer driver to call up the 

custom folders that have been created on the machine. 

Enter the password configured in the machine in the 

document filing save screen. 

53

A stored file has 

disappeared. 

54 


A file cannot be 

deleted. 

The property of a file 

cannot be set to 

[Confidential]. 

A file name cannot be 

stored or changed. 

A custom folder name 

cannot be stored or 

changed. 

Did you touch the [Print and Delete the 

Data] key to print a stored file? 

Is the property of the file set to 

[Protect]? 

A file that is printed using the [Print and Delete the Data] 

key is automatically deleted after being printed. To print 

a file without deleting it, use the [Print and Save the 

Data] key. 

The file property can be set to "Protect" to prevent the 

file from being easily deleted. 

A file cannot be deleted when its property is set to 

[Protect]. Change the property to [Sharing] and then 

delete the file. 

Is the file in the Quick File folder? "Confidential" cannot be specified for a file in the Quick 

File folder. Move the file to a different folder and then 

specify "Confidential". (Note that "Protect" can be 

specified for a file in the Quick File folder to prevent it 

from being easily deleted.) 

Does the name include characters that 

cannot be used in a file or folder name? 

A file name is cut off. Was the file name stored in the 

advanced transmission settings during a 

scan or Internet fax transmission? 

The following characters cannot be used in a file or 

folder name: 

\ ? / " ; : , < > ! * & # | 

If the name was stored in the advanced transmission 

settings before Quick File or File settings were 

configured, that name will be used for the stored file. If 

the number of characters in the name exceeds the 

maximum number of characters allowed for a Quick File 

name (30 characters), the characters after the 30th 

character will be discarded.

INSTALLATION 

This chapter provides solutions to possible installation problems. See the following table of contents to locate the 


The software cannot be installed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 

The machine is not detected (when connected to a network). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 

The plug and play screen does not appear (USB connection in Windows). . . . . . . . . . . . . . . . . . . . . . 56 

The printer driver is not installed correctly by plug and play (USB connection in Windows). . . . . . . . . 57 

The printer driver cannot be installed (Windows 2000/XP/Server 2003) . . . . . . . . . . . . . . . . . . . . . . . 57 

Removing the software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 


The software cannot 

be installed. 

The machine is not 

detected (when 

connected to a 

network). 

Is there sufficient free space on your 

hard drive? 

Are you using an operating system that 

is not supported? 

Is the IP address of the machine 

configured? 

Delete any unneeded files and applications to increase 

free space on your hard drive. 

Make sure that the software can run on your operating 

system. 

For detailed information on installation requirements for 

each software program in Windows, click the [Display 

Readme] button in the installer. 

In a Macintosh environment, this can be checked in 

"ReadMe First" in the [English] folder in the [Readme] 

folder of the "Software CD-ROM". 



If the IP address of the machine is not configured, the 

machine will not be detected. Make sure that the IP 

address is configured correctly in "Network Settings" in 

the machine's system settings (administrator). 


55

The machine is not 

detected (when 

connected to a 

network). 

56 


The plug and play 

screen does not 

appear (USB 

connection in 

Windows). 

Is your computer connected to the same 

network as the machine? 

Windows: 

If the machine and your computer are not connected 

to the same local area network, the machine will not 

be detected. If the two are connected to different 

sub-networks, click the [Specify condition] button and 

enter the machine's name (host name) or IP address 

to search for the machine. 

Macintosh: 

If multiple AppleTalk zones exist, select the zone to 

which the machine is connected from the menu. 

Is the machine power on? If the machine is powered off, it will not be detected. 

Switch on the main power switch and the [POWER] key 

( ) in that order. (In Windows, search again after 

powering on the machine.) 

Is your computer connected correctly to 

the machine? 

Make sure that the cable is connected securely to the 

LAN connectors on your computer and the machine. 

Check the connections at the hub as well. 

☞ Illustration of the machine (Q) (page 70) 

Is the machine power on? When a USB cable is connected, make sure the power 

of the machine is "ON" and then connect a USB cable to 

the machine. When the machine is not powered on, 

switch on the main power switch and the [POWER] key 

( ) in that order. 

Can your computer use a USB 

connection? 

Check your computer whether or not a USB interface 

can be used on the Device Manager in your computer. 

(For information on "Device Manager", see Help in 

Windows.) 

If USB can be used, your controller chipset type and 

root hub will appear in "Universal Serial Bus controllers" 

in "Device Manager". (The items that appear will vary 

depending on your computer.) 

If these two items appear, USB should be useable. If a 

yellow exclamation point appears next to "Universal 

Serial Bus controllers" or the two items do not appear, 

refer to your computer manual or check with the 

manufacturer of your computer to enable USB and then 

reinstall the printer driver.

The printer driver cannot be installed (Windows 2000/XP/Server 2003) 

If the printer driver cannot be installed on Windows 2000/XP/Server 2003, follow the steps below to check your 

computer settings. 

1 

2 

3 


The printer driver is 

not installed correctly 

by plug and play (USB 

connection in 

Windows). 

Did you connect the machine to your 

computer before installing the printer 

driver? 

Click the [start] button and then click 

[Control Panel]. 

In Windows 2000, click the [Start] button, point to 

[Settings], and click [Control Panel]. 

Click [Performance and Maintenance] 

and then [System]. 

In Windows 2000, double-click the [System] icon. 

Click the [Hardware] tab and then the 

[Driver Signing] button. 

4 

In Windows 2000/XP/Server 2003/Vista*, if the machine 

was connected to your computer with a USB cable 

before the printer driver was installed from the installer, 

check if information on the unsuccessful installation 

remains in "Device Manager". (For information on 

"Device Manager", see Help in Windows.) 

If the model name of the machine appears in "Other 

devices" in "Device Manager", delete it, restart your 

computer, and install the printer driver again. 

* Windows Vista is not available for 

MX-5500N/6200N/7000N. 

Check the settings in "What action do 

you want Windows to take?" ("File 

signature verification" in Windows 2000). 

If [Block] is selected, the printer driver cannot be installed. 

Select [Warn] and install the printer driver again. 

57

Removing the software 

To remove the printer driver or software installed using the installer, follow the steps below. 

Windows 

1 

2 

3 

4 

Click the [start] button and then click 

[Control Panel]. 

In Windows 98/Me/NT 4.0/2000, click the [Start] button, 

point to [Settings], and click [Control Panel]. 

Click [Add or Remove Programs]. 

58 

In Windows 98/Me/NT 4.0/2000, double-click the 

[Add/Remove Programs] icon. 

In Windows Vista*, click [Uninstall a program]. 

Select the program or driver that you 

wish to delete. 

For more information, see the manual for the operating 

system or Help. 

Restart your computer. 

* Windows Vista is not available for MX-5500N/6200N/7000N. 

Mac OS X 

1 

2 

3 

Delete the printer that uses the 

machine's PPD file from the printer list. 

☞ Software Setup Guide 

Delete the PPD file. 

The PPD file has been copied to the following folder on 

the startup disk. 

[Library] - [Printers] - [PPDs] - [Contents] - [Resources] - 

[en.lproj] 

Delete the PPD file of the machine from this folder. 

Delete the installation information. 

The installation information file has been copied to the 

following folder on the startup disk. 

[Library] - [Receipts] 

Delete the [MX-PBX1.pkg] file from this folder. 

Mac OS 9.0 to 9.2.2 

After deleting the icon of the printer that uses the machine's 

PPD file from the desktop, follow the steps below. 

1 

2 

3 

4 

Insert the "Software CD-ROM" into your 

CD-ROM drive. 

Insert the "Software CD-ROM" that shows "Disc 2" on the 

front of the CD-ROM. 

Double-click the [CD-ROM] icon ( ) on 

the desktop and double-click the 

[MacOS] folder. 

Double-click the [Installer] icon ( ). 

Select [Remove] in the Install menu and 

click the [Remove] button.

OTHER PROBLEMS 

This chapter explains how to resolve problems related to the general operation of the machine. Locate your question or 

problem in the table of contents below and refer to the appropriate page. 

Problems related to machine operation 

Specified machine functions cannot be used.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 

The operation panel cannot be used. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 

Printing is not possible or stops during a job. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 

The original size is not automatically selected or the wrong size is selected. . . . . . . . . . . . . . . . . . . . 61 

The displayed bypass tray paper size is not correct. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 

Problems related to paper feeding and output 

The original misfeeds (automatic document feeder). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 

The paper misfeeds. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 

Paper does not feed from the paper tray. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 

The image on paper is skewed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 

The automatic document feeder does not operate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 

Problems related to quality / print results 

Lines appear in the scanned image.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 

Smudges appear on printed output. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 

Toner does not adhere well or creases appear in the paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 

Print quality is poor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 


Printing takes place on the wrong side of the paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 

Problems related to peripheral devices 

The connected USB device cannot be used. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 

The finisher / saddle stitch finisher / inserter does not operate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 

Stapling does not take place (including pamphlet stapling).. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 

Punching does not take place. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 

The stapling position or punch position is not correct. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 

Other problems 

The touch panel screen is difficult to view. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 

You were logged out without having performed logout yourself. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 

You forgot the administrator password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 

Alarm display of the inserter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 

Illustration of the machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 

If you are unable to solve a problem using the solutions in this manual, switch off the [POWER] key ( ) and the main 

power switch. Wait at least 10 seconds, and then switch on the main power switch and the [POWER] key ( ) in that order. 



59

Problems related to machine operation 

60 


Specified machine 

functions cannot be 

used. 

The operation panel 

cannot be used. 






you can use and page counts may be restricted in your 

user settings. Check with your administrator. 

Is the main power indicator lit? If the main power indicator is not lit, make sure that the 

power plug is firmly inserted in the power outlet, switch 

the main power switch to the "on" position, and press 

the [POWER] key ( ) to turn on the power. 

☞ Illustration of the machine (A), (E), and (O) (pages 

69 and 70) 

Did you just power on the machine? After the [POWER] key ( ) is turned on, the machine 

requires some time to complete warmup operation. 

During this time functions can be selected, however, a 

job cannot be run. Wait until a message appears 

indicating that the machine is ready. 

Is the [POWER SAVE] key ( ) 

blinking? 

Is a cover open or a device separated 

from the machine? 

Auto Power Shut-Off mode has activated. To return the 

machine to normal operation, press the [POWER SAVE] 

key ( ). 

☞ Illustration of the machine (A) (page 69) 

A warning message will appear when a cover is open or 

a device is separated from the machine. Read the 

message and take appropriate action. 

Did login fail three times in a row? When "A Warning when Login Fails" is enabled in the 

system settings (administrator) and login fails 3 times in 

a row, a warning will be displayed and operation will 

lock for 5 minutes. After operation unlocks, log in using 

the correct user information. (If you do not know your 

user information, contact your administrator.) 


Auto Login failed? 

Auto Login failed due to a problem on the network. 

Contact your administrator. 

If you are the administrator, touch the [Admin Password] 

key, log in as an administrator, and temporarily change 

the auto login settings in the system settings 

(administrator). (Restore the changed settings to their 

original state after the network problem has been 

solved.)


The operation panel 

cannot be used. 

Printing is not 

possible or stops 

during a job. 

The original size is not 

automatically selected 

or the wrong size is 

selected. 

The displayed bypass 

tray paper size is not 

correct. 

Does the message "Call for service. 

Code:xx-xx*." appear in the touch 

panel? 

*Letters and numbers appear in xx-xx. 

Make sure that the LINE indicator is not lit and that the 

DATA indicator is not blinking or lit and then switch off the 

[POWER] key ( ) and the main power switch. Wait at 

least 10 seconds and then switch the main power switch 

and the [POWER] key ( ) back on in that order. 

☞ Illustration of the machine (A) and (E) (page 69) 

If the message still appears after switching the 

[POWER] key ( ) and main power switch off and on 

several times, it is likely that a failure has occurred that 

requires service. In this event, stop using the machine, 

unplug the power plug, and contact your dealer or 

nearest authorised service representative. (When 

contacting your dealer or nearest authorised service 

representative, inform them of the displayed error code.) 

Is a tray out of paper? Add paper as instructed by the message in the touch 

panel. 

Is the machine out of toner? When toner runs low, a message will appear to inform 

you that the toner cartridge must be replaced. To 

replace the toner cartridge, see "5. MAINTENANCE" in 

the User's Guide. 

Has a paper misfeed occurred? Remove the misfeed as instructed by the message in 

the touch panel. 

☞ REMOVING MISFEEDS (page 27) 

Is the output tray full? When the output tray becomes full, a detector activates 

and stops printing. 

Remove the output from the tray and resume printing. 

☞ Illustration of the machine (B), (C), and (D) (page 69) 

Is the waste toner box full? Replace the waste toner box as instructed by the 

message in the touch panel. 

☞ "5. MAINTENANCE" in the User's Guide 

In the Paper Tray Settings of the system 

settings, are restrictions placed on the 

trays that can be used in each mode 

(copy, print, fax, Internet fax, and 

document filing)? 

Check the Paper Tray Settings and see if checkmarks 

appear in the checkboxes of each mode (Feeding 

Approved Job). Functions without a checkmark cannot 

be used for printing using that tray. 


Settings" > "Change" > (Each mode) 

Is the original curled or folded? The correct original size cannot be detected if the 

original is curled or folded. Straighten the original. 

Did you place an original smaller than 

A5 (5-1/2" x 8-1/2") size? 

Original sizes smaller than A5 (5-1/2" x 8-1/2") cannot 

be detected. Enter the original size manually. 

* When scanning a small original on the document 

glass, it is convenient to place a blank sheet of paper 

on top of the original which is the same size (A4 

(8-1/2" x 11"), B5 (8-1/2" x 11"R), etc.) as the paper 

that you wish to use for printing. 

Is the bypass tray extension pulled out? When loading paper in the bypass tray, be sure to pull 

out the extension to enable the paper size to be 

detected correctly. 

☞ Illustration of the machine (H) (page 69) 

61

Problems related to paper feeding and output 

62 


The original misfeeds 

(automatic document 

feeder). 

Is too much paper loaded in document 

feeder tray? 

Make sure that the stack of paper in the tray is not 

higher than the indicator line. 

☞ Illustration of the machine (L) (page 70) 

Is the original a long original? When using the automatic document feeder to scan a 

long original, set the scan size to [Long Size]. (Note that 

long originals cannot be copied using the copy function.) 

Is the original on thin paper? Use the document glass to scan the original. If you need 

to use the automatic document feeder, use slow scan 

mode in the special modes to scan the original. 

The paper misfeeds. Is a torn piece of paper remaining in the 

machine? 

Make sure all paper is removed. 

☞ REMOVING MISFEEDS (page 27) 

Is too much paper loaded in the tray? Make sure that the stack of paper in the tray is not 

higher than the indicator line. 

☞ Illustration of the machine (I) (page 69) 

Are multiple sheets feeding at once? Fan the paper well before loading it. 

Are you using paper that is not within 

the specifications? 

Has the paper in the tray absorbed 

moisture? 

Are the bypass tray guides adjusted to 

the width of the paper? 

Use SHARP-recommended paper. Using paper that is 

not supported may result in misfeeds, creases, or 

smudges. 

☞ "SUPPLIES" in this operation manual 

* For paper that is prohibited or not recommended, see 

"USEABLE PAPER" in the User's Guide. 

If you will not be using paper in a tray for a long time, 

remove the paper from the tray and store it in a bag in a 

dark and dry location. 

Adjust the bypass tray guides to the width of the paper. 

☞ Illustration of the machine (F) (page 69) 

Is the bypass tray extension pulled out? When loading a large size of paper, pull out the 

extension. 

☞ Illustration of the machine (H) (page 69) 

Is the bypass feed roller dirty? Clean the surface of the bypass feed roller. 


Is A5 (5-1/2" x 8-1/2") size paper 

loaded? 

Load A5 (5-1/2" x 8-1/2") size paper in tray 3 (the 

second tray) or in the bypass tray. 

* When loading A5 (5-1/2" x 8-1/2") size paper, place 

the paper in the horizontal (A5R (5-1/2" x 8-1/2"R)) 

orientation.


The paper misfeeds. Has the correct paper size been set? If you are using a special size, be sure to specify the 

paper size. 

If the size of paper loaded in a tray was changed, be 

sure to check the paper size setting. 


Settings" 

Paper does not feed 

from the paper tray. 

The image on paper is 

skewed. 

The automatic 

document feeder does 

not operate. 

Did you add paper to the bypass tray? When adding paper, remove any paper remaining in the 

bypass tray, combine it with the paper to be added, and 

reload as a single stack. If paper is added without 

removing the remaining paper, a misfeed may result. 

☞ Illustration of the machine (G) (page 69) 

Is the paper loaded correctly in the 

paper tray? 

In the Paper Tray Settings of the system 

settings, are restrictions placed on the 

trays that can be used in each mode 

(copy, print, fax, Internet fax, and 

document filing)? 

Is too much paper loaded in the bypass 

tray? 

Are the bypass tray guides adjusted to 

the width of the paper? 

Are the original guides adjusted to the 

width of the paper? 



Problems related to quality / print results 

Set the guides to the size of the paper. Make sure the 

height of the paper does not exceed the indicator line. 

☞ Illustration of the machine (I) (page 69) 

Check the Paper Tray Settings and see if checkmarks 

appear in the checkboxes of each mode (Feeding 

Approved Job). Functions without a checkmark cannot 

be used for printing using that tray. 


Settings" > "Change" > (Each mode) 

Do not load more than the maximum number of sheets. 

The maximum number of sheets varies depending on 

the paper type setting. For more information, see 

"SPECIFICATIONS" in this operation manual. 

Adjust the bypass tray guides to the width of the paper. 

☞ Illustration of the machine (F) (page 69) 

Adjust the original guides to the width of the paper. 

☞ Illustration of the machine (K) (page 70) 




Lines appear in the 

scanned image. 

Smudges appear on 

printed output. 

Are the scanning areas of the document 

glass or automatic document feeder 

dirty? 

Clean the scanning areas of the document glass or 

automatic document feeder. 


Is the bypass feed roller dirty? Clean the surface of the bypass feed roller. 





for other models or special paper that is not supported 

may result in misfeeds, creases, or smudges. 


63

Smudges appear on 

printed output. 

Toner does not adhere 

well or creases appear 

in the paper. 

64 


Are you printing on pre-punched paper? If the printed image overlaps the punch holes, smudges 

may appear on the reverse side of the paper following 

one-sided printing, or on both sides following two-sided 

printing. Take care that the image does not overlap the 

punch holes. 

Does a message appear indicating the 

need for maintenance? 



Contact your dealer or nearest authorised service 

representative as soon as possible. 


for other models or special paper that is not supported 

may result in misfeeds, creases, or smudges. 


Did you set the correct paper type? Set the correct paper type in the tray settings. Make 

sure that the following has not occurred: 

Heavy paper is being used, but a paper type other 

than heavy paper is selected in the tray settings. (The 

image may disappear if rubbed.) 

Paper other than heavy paper is being used, but 

heavy paper is selected in the tray settings. (This may 

cause creases and misfeeds.) 


Settings" 

Is the paper loaded so that printing 

takes place on the reverse side? 

If printing takes place on the wrong side of label sheets 

or transparency film, the toner may not adhere well and 

a clear image may not be obtained. 

Print quality is poor. Is "Toner Save Mode" enabled? When "Toner Save Mode" is enabled, printing takes 

place using less toner and thus the print result is lighter. 



cut off. 

Printing takes place 

on the wrong side of 

the paper. 

Has the correct paper size been set? If you are using a special size, be sure to specify the 

paper size. 

If the size of paper loaded in a tray was changed, be 

sure to check the paper size setting. 


Settings" 

Was the original placed in the correct 

position? 

Is the paper loaded with the print side 

facing in the correct direction? 

If you are using the document glass, be sure to place 

the original in the far left corner of the document glass. 

☞ Illustration of the machine (J) (page 70) 

Trays 1 to 4: 

Load the paper with the front side facing up*. 

Bypass tray and tray 5: 

Load the paper with the front side facing down*. 

* When the paper type is "Pre-Printed" or "Letter Head", 

load the paper in the opposite way. (Except when 

"Disabling of Duplex" is enabled in the system settings 

(administrator). For the current setting, check with your 

administrator.)

Problems related to peripheral devices 


The connected USB 

device cannot be 

used. 

The finisher / saddle 

stitch finisher / 

inserter does not 

operate. 

Stapling does not take 

place (including 

pamphlet stapling). 

Is the USB device compatible with the 

machine? 

Is the connected USB device 

recognized correctly? 


you need to remove paper from the 

stapler compiler? 

Is the [START] key ( ) indicator on 

the operation panel of the inserter 

turned off? 

Is the indicator blinking on the operation 

panel of the inserter? 

Does the following message appear in 

the touch panel? 

"Call for service. Code:xx-xx* Please 

check the power of the finisher." 

*Letters and numbers appear in xx-xx. 



Does a message appear instructing you 

to check the staple unit? 


to add staples? 

Ask your dealer if the device is compatible with the 

machine. 

Use "USB-Device Check" in the system settings to 

check whether or not the device can be recognized. 

➞ System Settings > "USB-Device Check" 

If it is not recognized, connect it once again. 

Remove all remaining paper from the stapler compiler. 

Configure the settings of punching or stapling on the 

operation panel of the inserter. For more information, 

see "MANUALLY OPERATING THE INSERTER" in the 

User's Guide. 

When the operation does not take place due to the 

problem such as paper misfeeds, you will be informed 

by the indicators that are lit and/or blinking on the 

operation panel. See "Alarm display of the inserter" 

(page 68) to solve the problem. 

Check the finisher / saddle stitch finisher and the power 

plug. Remove and then firmly reinsert the power plug, 

and restart the machine. 



Remove jammed staples. 

☞ "FINISHER / SADDLESTITCH FINISHER 

MAINTENANCE" in the User's Guide 

Replace the staple cartridge. Do not forget to replace 

the staple case. 

☞ "FINISHER / SADDLESTITCH FINISHER 

MAINTENANCE" in the User's Guide 

Is a different width of paper mixed in? Stapling is not possible when paper of different widths 

are mixed together. To perform mixed size stapling, use 

paper of the same width and select the [Same Width] 

setting. When copying, select [Same Width] from [Mixed 

Size Original] in the special modes. 

Are there more sheets than can be 

stapled at once? 

Is a paper size that cannot be stapled 

included in the print job? 

For the maximum number of sheets that can be stapled, 

see "SPECIFICATIONS" in this operation manual. 

For the paper sizes that can be stapled, see 


65

Stapling does not take 

place (including 

pamphlet stapling). 

66 


Punching does not 

take place. 

The stapling position 

or punch position is 

not correct. 

Is the paper type setting of the tray 

selected in the printer driver set to a 

paper type that cannot be stapled? 

Is the paper type setting of the selected 

paper tray set to heavy paper? 




to check the punch module? 

Check the paper type settings in the machine and select 

a tray that has paper that can be used for stapling*. 

Click the [Tray Status] button in "Paper Selection" on 

the [Paper] tab of the printer properties window and 

check the paper type setting of each tray. 

* Stapling is not possible on labels, tab paper, 

transparency film, or envelopes. In addition, if "Disable 

Staple" is selected in the user type, stapling will not be 

possible. 

Pamphlet stapling is not possible on heavy paper. 

(However, when cover insertion is selected, pamphlet 

stapling is possible when a single sheet of heavy paper 

is inserted for use as a cover.) 



Dispose of punch scraps. 

☞ "PUNCH MODULE" in the User's Guide 

Is a different size of paper mixed in? Punching is not possible when different widths of paper 

are mixed together. To perform mixed size punching, 

use paper of the same width and select the [Same 

Width] setting. When copying, select [Same Width] for 

[Mixed Size Original] in the special modes. 

Is a paper size that cannot be punched 

included in the print job? 

Is the tray selected in the printer driver 

set to a paper type that cannot be 

punched? 



For the paper sizes that can be punched, see 


Check the paper type settings in the machine and select 

a tray that has paper that can be used for punching*. 

Click the [Tray Status] button in "Paper Selection" on 

the [Paper] tab of the printer properties window and 

check the paper type setting of each tray. 

* Punching is not possible on labels, tab paper, 

transparency film, and envelopes. In addition, if 

"Disable Punch" is selected in the user type, punching 

will not be possible. 



Is the stapling position set correctly? Check the stapling position setting. 

☞ "OUT PUT" in the Copier Guide 

Are the punching positions set 

correctly? 

Is the orientation of inserting the paper 

correct? 

(when using the inserter) 

Check the punch position settings. 

☞ "OUT PUT" in the Copier Guide 

Check the orientation of the paper. 

☞ "INSERTER" in the User's Guide

Other problems 


The touch panel 

screen is difficult to 

view. 

You were logged out 

without having 

performed logout 

yourself. 

You forgot the 

administrator 

password. 

Is the display contrast properly 

adjusted? 

Touch the brightness adjustment key ( ) on the 

system bar in the touch panel to adjust the brightness. 

☞ "SYSTEM BAR" in the User's Guide 

Did Auto Clear activate? When user authentication is used, the currently logged 

in user will be automatically logged out if Auto Clear 

activates. (Except when in PC scan mode.) 

Log in again. 

If you are the administrator, you can change the time 

setting of Auto Clear or disable Auto Clear in "Auto 

Clear Setting". 

➞ System Settings (Administrator) > "Operation 

Settings" > "Other Settings" > "Auto Clear Setting" 

Was the administrator password 

changed from the factory default 

setting? 

Contact your dealer or nearest authorised service 

representative. 

* For the factory default administrator password, see 

"TO THE ADMINISTRATOR OF THE MACHINE" in 

this operation manual. After changing the password, 

take special care to remember it. 

67

Alarm display of the inserter 

When the indicators are lit and/or blinking as shown below, operation will not take place even if you press the [START] 

key ( ). Solve the problem according to the combination of the indicators that are lit and/or blinking. 

[PUNCH] 

indicator 

68 

[STAPLE] indicator 

[START] 

indicator 

Any one of the indicators is solidly lit. Blinks red 

Blinking – – – – Blinks red 

Any one of the indicators is blinking. – Blinks red 

– 

Any one of the 

indicators is blinking. 

– Blinks red 

– – – – Blinking Blinks red 

– 

Any one of the indicators is 

blinking. 

Blinking – – – – – 

– 

Cause Solution 

A paper size that cannot be 

fed has been loaded. 

The hole punch scrap 

container in the punch 

module on the finisher or 

saddle stitch finisher is full. 

The finisher or saddle stitch 

finisher tray is full. 

The finisher or saddle stitch 

finisher is out of staples. 

The saddle stitch tray on the 

saddle stitch finisher is full. 

The saddle stitch finisher is 

out of saddle stitch staples. 

Functions have been 

disabled by the 


The punch waste box is not 

installed. 

Functions have been 

disabled by the 


For the paper sizes that can 

be used for punching, 

stapling, or pamphlet 

stapling, see 

"SPECIFICATIONS" in this 


Dispose of punch scraps. 

☞ "PUNCH MODULE" in 

the User's Guide 

Remove the paper from the 

tray. 

Replace the staple cartridge. 

Do not forget to replace the 

staple case. 

☞ "FINISHER / SADDLE 

STITCH FINISHER 

MAINTENANCE" in the 

User's Guide 

Remove the paper from the 

saddle stitch tray. 

Replace the staple cartridge. 

Do not forget to replace the 

staple case. 

☞ "FINISHER / SADDLE 

STITCH FINISHER 

MAINTENANCE" in the 

User's Guide 

Some functions may have 

been disabled in the system 

settings (administrator). 

Check with your 


After disposing of punch 

scraps, install the punch 

waste box. 

Some functions may have 

been disabled in the system 

settings (administrator). 

Check with your 

administrator.

Illustration of the machine 

Front 

(A) Operation panel LINE indicator / DATA indicator Main power indicator 

(B) Output tray (centre tray) 

When a finisher/saddle stitch 

finisher is not installed. 

(D) Output trays 

(upper tray, 

lower tray) 

"On" position 

"Off" position 

(E) Main power switch 

PRINT 

IMAGE SEND 

HOME 

SYSTEM 

SETTINGS 

READY 

DATA 

LINE 

DATA 

JOB STATUS 

(I) Indicator line 

LOGOUT 

(C) Right tray 

Bypass tray 

[POWER] key 

[POWER SAVE] 

key 

(F) 

(G) 

(H) 

69

Back 

(J) Original placement position on the document glass 

Document glass scale Document glass scale 

Mark Mark 

70 

A5 or 

5-1/2" x 8-1/2" 

B5 

A4 or 8-1/2" x 11" 

B5R 

A4R or 8-1/2" x 11"R 

B4 or 8-1/2" x 14" 

A3 or 11" x 17" 

USB connector (A type) 

(P) USB connector (B type) 

(Q) LAN connector 

The part indicated in the illustration is only 

to be handled by a service technician. 

(K) 

(L) Indicator line 

(M) Extension phone socket 

(N) Telephone line socket 

(O) Power plug

PRINTED IN FRANCE 

TINSE3896GHZZ 

MX-5500N/MX-6200N/MX-6201/MX-7000N/MX-7001 Safety Guide / Troubleshooting

MX-5500N/6200N/6201N/7000N/7001N Operation-Manual ... - Sharp

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