The Team's Board Report - Mainfreight

4
This move is really going to allow our business to
spread its wings and grow at rates we have not
seen before but at the same time achieve high
levels of service performance.
It is always important to remind ourselves that the
only reason we exist as a business is to pick up
and deliver our customers’ freight on the day it
is expected, in good condition and to be able to
provide our customers with proactive information
about their precious deliveries and also a prompt
proof of delivery.
It is vital that we always keep this core business
function as our key daily focus and to this end
we must find a way to achieve better consistency
in our linehaul arrival times.
Our customers continue to demand greater
visibility and accountability from us as their supply
chain partner. This means our ability to supply
prompt, easy to access services such as proof
of deliveries and real time consignment tracking
100% of the time, has become a major reason why
we will win business or, equally, lose business.
We have always ensured that we invest strongly
in developing our own technology solutions and
services which have helped see us become a
market leader, but having the best technology
is useless without the consistent and accurate
application of the technology by a motivated
team of people.
Apart from physical service performance, it is
also becomingly increasingly important that we
have the capacity to offer a seamless one-stopshop
capability in order to win and retain supply
chain customers. The support and unity that we
develop between our Mainfreight brands has
therefore never been more necessary in order for
us to succeed. We must all work harder to better
understand each of our brands’ service capabilities
and then find ways to work together to win and
retain customers.
One good way to do this is to make sure the
brands get together regularly both formally and
informally. This year’s Mainfreight family Christmas
parties have seen all of our brands come
together in all states for the first time in Australia.
Mainfreight Metro, Mainfreight International,
Mainfreight Logistics, Mainfreight Distribution,
Owens Transport and Perishables held the first of
these parties in Victoria in the bowels of Monash
University on Sunday 18 November.
Christmas Party VIC Style