WJ20: Operating Guide - Hasler Inc.

Operating 

Guide 

Mailing Systems 

And Solutions 

HASLER 

America’s better choice 

WJ20 

An ISO 9001 Quality System 

Certified company

Model Number ____________________ 

Serial Number ____________________ 

Dealer Phone ____________________ 

Hasler , Inc. 

19 Forest Parkway 

Shelton, CT 06484-6140 

TEL 800-793-0180 

203-926-1087 

FAX 203/929-6084 

E-Mail info@haslerinc.com 

Web: http://www.haslerinc.com

HASLER Customer Comment Card 

WJ20 Operating Guide 06/2003 Form 50815 

We at Hasler would like to hear your comments about this manual and our 

product. 

Please, fill out the following form and mail to: 

Jim Koonz 

or FAX to: Jim Koonz 

P.O. Box 858 (203)-925-2441 


Shelton, CT 06484-0904 

Jkoonz@ahmail.com 

Rate The Manual 

by checking the 

appropriate box. 

What did you like 

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What didn’t you like 

Are there any improvements or features that you would like to see added 

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Optional Information: 

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Thanks, we appreciate your response. 

06/2003 WJ20

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HASLER 

Publication Notice 

This manual is a non-controlled document. 

This manual has been carefully compiled and checked for 

accuracy. Information in this manual does not constitute a 

warranty of performance. Furthermore, Hasler®, Inc. 

reserves the right to revise this publication and make 

changes, from time to time, in its content. 

Hasler®, Inc. ASSUMES NO LIABILITY WHATSOEVER FOR 

ANY LOSSES OR DAMAGES INCURRED AS A RESULT OF 

INFORMATION CONTAINED IN THIS MANUAL. 

Proprietary Notice 

This publication contains information proprietary and 

confidential to Hasler®, Inc. Any reproduction, disclosure, or 

use of this publication is expressly prohibited Hasler®, Inc. 

may otherwise authorize in writing. 

16/2003 WJ20 Pub - 1

HASLER 

Introduction 

The WJ20 has many capabilities that will be important to your 

business: 

• Prints all postage values 24 hours a day, seven days a 

week at up to 20 envelopes per minute. 

• Automatically changes the date, ensuring that you 

always post your mail with the correct date. 

• TMS® with direct connect allows you to download 

additional postage quickly and easily. 

• Optional scale weighs items up to four pounds and 

automatically calculates the right postage. Rate 

updates are loaded via a Memory Card. 

• Has digital technology with an IBIP (Information Based 

Indicia) two-dimensional (square) barcode, which 

means that your meter exceeds all current USPS 

regulations and conforms to the most stringent 

security requirements of USPS. 

• Long life inkjet cartridge - 2500 imprints or 9 months 

life. 

• 8 standard pre-loaded advertisements and 2 optional 

customized advertisements can be loaded via Memory 

Card. 


HASLER 

Cautions & FCC 

Cautions 

Do not under any circumstances attempt to remove the 

machine covers or attempt to repair the WJ20. There are no 

operator serviceable parts. 

The WJ20 product is licensed for use under the auspices of 

the Post Office. This license is issued subject to the product 

being secure at all times. Any removal of covers or 

disassembly of the product will result in the license being 

revoked and may result in the Post Office requesting Hasler 

to remove the product from use. 

The ink cartridge system used within the WJ20 contains Post 

Office approved ink. This cartridge should not be tampered 

with in any way or the use of non-approved inks be 

undertaken. This will breach any Post Office license 

agreement on the product and may result in the Post Office 

requesting Hasler to remove the product from use. 

FCC Compliance Statement 

This equipment has been tested and found to comply with the 

limits for a Class A digital device, pursuant to Part 15 of the 

FCC Rules. These limits are designed to provide reasonable 

protection against harmful interference when the equipment is 

operated in a commercial environment. This equipment 

generates, uses, and can radiate radio frequency energy and, 

if not installed and used in accordance with this instruction 

manual, may cause harmful interference to radio 

communications. Operation of this equipment in a residential 

area is likely to cause harmful interference, in which case the 

user will be required to correct the interference at his/her own 

expense. 

06/2003 WJ20 FCC - 1

HASLER 


Modem Approval Requirements 

This equipment contains a modem which has been approved 

for connection to analog public switched telephone networks. 

However, due to differences between individual telephone 

networks provided in different areas, the approval does not, of 

itself, give an unconditional assurance of successful 

operation on every network termination point. 

In the event of problems, you should contact your equipment 

supplier in the first instance. 

Installation Safety 

The power plug on this equipment is intended to serve as the 

device for isolation of the electrical supply. The equipment 

should be installed in close proximity to an easily accessible 

grounded power supply and analog telephone socket. 

WARNING: FOR SAFETY THIS EQUIPMENT MUST BE 

GROUNDED 

WARNING: DO NOT UNDER ANY CIRCUMSTANCES 

ATTEMPT TO REMOVE THE POWER SUPPLY OR 

METER COVERS. THERE ARE NO OPERATOR 

SERVICEABLE PARTS THEREUNDER. 

FCC - 2 WJ20 06/2003

HASLER 

Table of Contents 

Installation 

Installation Tips 1-1 

Connections To The Unit 1-1 

To Startup And Process An Item 1-2 

Controls & Features 

Memory Card 2-1 

Control Locations 2-2 

Control Descriptions 2-3 

Menu Structure 2-4 

Printing Postage 

Printing Postage 3-1 

Printing Tips 3-2 

Envelope Specifications 3-2 

Labels 3-2 

Printing Modes 3-3 

Print Mode Selection 3-5 

Pre-Dated Mail 3-6 

Advertisement Selection 3-7 

Memory Settings 

Programming A Memory Function 4-1 

Recalling A Memory Function 4-2 

Weigh Scale 

Benefits Of Using A Weigh-Scale 5-1 

Weigh-Scale Connections 5-2 

Weigh-Scale Postage/Rate Selection 5-3 


HASLER 

Table of Contents 

Meter Registers 

Available Registers 6-1 

Meter Register Selection 6-2 

Postage Available Register 6-2 

Postage Used Register 6-2 

Total Items Counter 6-2 

Low Postage Warning 6-3 

Insufficient Postage 6-3 

Low Ink 6-3 

No Ink 6-3 

Adding Postage 

Modem Connection 7-2 

Adding Postage 7-3 

Clearing A PO Lockout 7-5 

Completing An Interrupted Transaction 7-6 

Maintaining Your TMS Account Number 7-7 

TMS Account Number 7-7 

TMS Account Balance 7-7 

TMS Statements 7-8 

Post Office Regulations 7-8 

PostageNow 7-9 

PostageNow TeleFunds 7-10 

PostageNow OnDemand 7-10 

Information Whenever You Want It Online Or By Phone 7-10 

Managing Your Account 7-11 

Standard TMS Bank Accounts 7-12 

Where To Mail Your TMS Bank Account Deposit 7-13 

Contact Information 7-14 

Memory Card 

Load Data Using A Memory Card 8-2 

Print Quality 

To Clean The Print Head 9-1 

To Replace (install) The Ink Cartridge 9-3 

WJ20 06/2003

HASLER 


Reports 

Meter Summary Report 10-1 

Postage Set Report 10-1 

Setup Report 10-2 

Printing A Report 10-3 

Setup Mode 

To Enter Setup Mode 11-1 

High Value Setting 11-2 

Low Postage Setting 11-3 

User PIN Setting 11-4 

Time Setting 11-5 

Time Out (Sleep Mode) Setting 11-6 

Key Beep Setting 11-7 

Preset Postage Setting 11-8 

Modem Telephone Setup 11-9 

Help Desk Telephone Setup 11-10 

Other Telephone Setup Options (Prefix, Pause, Tone 11-11 

Detect, Blind Dial) 

Registration Setup 11-15 

Withdrawing Meter 11-16 

Appendix A 

Contact Information A-1 

How To Perform Common Functions A-2 

Troubleshooting Tips A-3 

Appendix B 

Country Codes 

Appendix C 

Display And Error Messages 

Index 



HASLER Getting Started Section 1 

Installation Tips 

Your WJ20 should be installed on a flat horizontal surface 

adjacent to easily accessible power and telephone line 

outlets. 

Allow sufficient free space as follows: 

• above the machine to enable opening of the covers. 

• at the rear of the machine for cooling. 

The power plug on this equipment is intended to serve as the 

device for isolation of the power supply; where possible it is 

advisable to connect to a switched power outlet. 

Do not connect your WJ20 Postage Meter to the power outlet 

until you have attached the accessories. 

Installation Tips 1-1 

Connections To The Unit 1-1 

To Startup And Process An Item 1-2 

To Lock The Unit 1-4 

Connections To The Unit 

The WJ20 has 3 connection ports: 

(1) Power adapter, 

(2) Modem (phone line) 

(3) Optional weigh-scale 

Ink Cartridge 

installation is covered 

in Section 9. 

Unit - Back View 

06/2003 WJ20 Page 1 - 1


To Startup And Process An Item 

Set the switch on the power supply outlet to the OFF position, 

connect the power unit to the power supply outlet and the 

other end to the D.C. input socket () at the back of the 

machine. 

Now set the switch on the power outlet socket to ON. 

When the machine is ready, the following displays will be 

observed: 

WELCOME TO WJ20 

PLEASE WAIT 

Followed by: 

LOCKED 

09:01 12/12/02 

To unlock the machine, 

press (or any key) and enter 

the User PIN. 

LOCKED 

_ _ _ _ 

Example: Enter PIN 1 2 3 4 

READY $0.00 

12/12/02 

Notes: 

If using the machine for the first time, the Factory Default PIN 

is set to 1 2 3 4. 

If an incorrect PIN is entered, check PIN for accuracy, press 

and try again. 

If WARNING PENDING CREDIT is displayed press 

clear the message. 

to 

Page 1 - 2 WJ20 06/2003


To Select a Postage Value 

Using the numerical keypad, select the required 

postage value … for example 37 cents. 

Example: Press 

You are now ready to print 

postage. 

ENTER POSTAGE 

$0.00 

READY $0.37 

12/12/02 

Feed the envelope in as shown below: 

Tapes are used in the same manner. First one side of the 

two-tape sheet is used, the printed tape is the peeled and 

placed on the item. The other side of the two-tape sheet can 

then be used for another item. 

Continued on the next page. 



To change the postage value 

press a numeric key, then enter 

the new postage value. 

ENTER POSTAGE 

$0.00 

The indicia will be printed on the envelope or tape. 

To Lock The Unit 

Press and the WJ20 will 

return to the lock mode and 

require the password entry to 

unlock. 

LOCKED 

09:01 12/12/02 


HASLER Controls Section 2 


The following pages detail the Controls and Features 

associated with your WJ20 mailing system, please take the 

time to read them carefully. 


Control Locations 2-2 

Control Descriptions 2-3 

Menu Structure 2-4 

Memory Card 

A number of memory cards are available to enable the user to 

enter data into the machine memory. 

Advertisement Message Card 

Containing a message prepared to customer requirements 

(please contact Hasler). 

Rate Card 

Available, only when used in conjunction with a scale. When 

postal rates change, a new Rate Card may be obtained from 

Hasler. 





Function Keys 

Job Memory 

Menu Key 

Description 

Storing and recalling memorized 

jobs. 

Access to Function Menu 

Lock 

Return to Standby/Locking 

Funds 

Clear Key 

Access to Load Postage 

(Recredit) 

Used to clear an entry 

Confirmation 

Key 

Used to confirm an entry or 

selection 

Numeric Keys 

through 

Used to enter numeric values 



Menu Structure 


HASLER Printing Section 3 

Introduction 

In order to achieve the best impression, your WJ20 requires 

an even surface on which to print, therefore on bulky or 

uneven items correct folding of the contents will help 

considerably. Use a label if in doubt. 

Printing Postage 3-1 

Printing Tips 3-2 

Envelope Specifications 3-2 

Labels 3-2 

Printing Modes 3-3 

Print Mode Selection 3-5 


Advertisement Selection 3-7 

To Print Postage 

Using the numerical keypad, select the required 

postage value … for example 37 cents. 

Example: Press 

You are now ready to print 

postage. 

ENTER POSTAGE 

$0.00 

READY $0.37 

12/12/02 

Feed the 

envelope in as 

shown: 

06/2003 WJ20 Page 3-1


Printing Tips 

If your mail contains staple fasteners, paper clips and other 

fasteners, it is recommended that the fasteners be situated at 

the bottom of the envelope. This will avoid the risk of damage 

to your printing head. In the event that a satisfactory print 

cannot be achieved due to bulky contents (Maximum .3 

inches) the envelope should be treated as a packet and a 

label (meter tape) used. 

Envelope Specifications 

Length 5.5” minimum No maximum 

Depth 3.5” minimum No maximum 

Thickness 3/8” maximum, use labels (meter tapes) for over 

3/8 inches 

Speed:20 envelopes per minute 

Labels (Meter Tapes) 

For an envelope exceeding 3/8 inch thick, a label must be 

used. 

For posting parcels or packets, a pre-cut self adhesive label 

approved by Hasler should be used. When feeding a label, 

select the postage value required and feed the label 

into the machine in the same way as you would an 

envelope. Take up the printed label, peel off the backing sheet 

and affix the label to the parcel or packet. 


HASLER Printing Postage Section 3 

Printing Modes 

Your WJ20 is capable of operating in various printing modes: 

Stamp (Postage) Mode 

Date Only Mode 

Advert Only Mode 

Advert + Date Mode 

Stamp No Date Mode 

In stamp (postage) mode, you can print postage, pre-date 

your mail, select an advertisement message from eight preloaded 

messages or select one from two of your own design 

(when ordered from Hasler). 

Meter Serial Number 

Advertisement 

Security Bar 

Code 

Date 

Continued the next page. 



In date only mode, the following 

typical print may be used to register 

incoming mail. 

RECEIVED 

09-30-02 

In advert only mode, you may select 

and print a message from seven preloaded 

advertisements or select from 

two of your own design. 

In advert + date mode, 

you may select and print 

an advertisements plus 

the date received. 

RECEIVED 

09-30-02 

Stamp no date mode 

is used when 

preparing 

return envelopes. 



Print Mode Selection 

From the Ready Mode press 

Mode display. 

and scroll to the PRINT 

< PRINT MODE > 

STAMP 

Press to lower scroll to 

Print Mode selections. 

PRINT MODE 

< STAMP > 

Use the cursors (< >) to select the desired setting: 

PRINT MODE 

< STAMP > 

PRINT MODE 

< DATE ONLY > 

PRINT MODE 

< ADVERT ONLY > 

PRINT MODE 

< ADVERT + DATE > 

PRINT MODE 

< STAMP:-NO DATE > 

After making your selection, press 

to confirm it. 

The unit will indicate it is ready. 

STAMP selected 

Ready $0.00 

12/19/02 

ADVERT ONLY selected 

Ready 

ADVERT ONLY 



Pre-Dated Mail 

Your WJ20 is fitted with its own calendar/clock, therefore the 

current date setting is automatic. 

If you wish to prepare mail ahead of time it is possible to 

advance the posting date by up to seven days. 

To prepare your post dated mail proceed as follows: 

From Ready mode, press 

and scroll to DATE ADVANCE. 

< DATE ADVANCE > 

12/19/02 

Date Advance indicator flashes and the current date is 

displayed. 

To advance the date, press 

and scroll forward (>) to the 

required posting date. 

< DATE ADVANCE > 

12/22/02 

Confirm date advance by pressing , 

The WJ20 returns to Ready mode with the advanced 

Post Date displayed. 

When through running your predated mail, repeat the above 

steps except this time scroll back (


Advertisement Selection 


and scroll (< >) to the ADVERTS 

display. 

To change the Message, press 

and scroll (< >) to the 

desired Message: 

< ADVERTS > 

US FLAG 

ADVERTS 

< US FLAG > 

Selections are: 

ADVERTS 

< US FLAG > 

ADVERTS 

< ADVERT OFF > 

ADVERTS 

< EX MAIL > 

ADVERTS 

< First Class > 

ADVERTS 

< Urgent > 

ADVERTS 

< Priority > 

ADVERTS 

< Recycle > 

ADVERTS 

< S. Greetings > 

ADVERTS 

< Thank You > 

To confirm your selection press , the WJ20 will 

return to Ready Mode with the new Advertisement 

Message loaded. 

It is normal for a Advertisement Message to take a few 

seconds to load after you select it. 



HASLER Memory Settings Section 4 

Introduction 

The WJ20 has the capability to program commonly used print 

combinations to help eliminate steps and save time. 

Programming A Memory Function 4-1 

Recalling A Memory Function 4-2 

Programming a Memory Function 

Choose your preferred print combination: 

Example Value 37 cents + Message URGENT 

First select the desired Advertising Messages. 

Then select postage value. 

With preferred print combination set 

and the ready screen displayed, 

press and hold 

seconds. 

for at least two 

Select using the cursors (< >) the 

memory location key 

as required. 

Press 

to confirm. 

or 

The display will return to the ready 

screen. 

Ready $0.37 

12/19/02 

MEMORY SAVE 

< 1 > 

MEMORY SAVE 

< 2 > 

Ready $0.37 

12/19/02 



HASLER Memory Settings Section 4 

If the selected memory location has 

a previously programmed function, 

the following display will be 

observed. 

REPLACE MEMORY 

2 

12/12/02 

To replace a memory program, press , or press 

to exit and start over to select a new location. 

Recalling A Memory Function 

To recall a memory function, 

press and release , the 

following display will be observed. 

MEMORY RECALL 

< 1 > 

Select the appropriate memory key or . 

Press 

to confirm. 


HASLER Weigh-Scale Section 5 

Introduction 

The WJ20 has the capability to connect to an optional weigh 

scale. 

Benefits Of Using A Weigh-Scale 5-1 

Weigh-Scale Connections 5-2 

Weigh-Scale Postage/Rate Selection 5-3 

Benefits Of Using The Weigh-Scale 

• Used in conjunction with your WJ20, the weigh-scale 

will weigh and calculate the correct rate and value for 

items up to 4 pounds. 

• Set postage values automatically for printing. 

• When postal rates change, your machine may be 

updated by installing a Rate Card that can be obtained 

from your local Hasler dealer. 

Rate Card (Memory Card) 

Weigh-Scale 



Weigh-Scale Connection 

Ensure that the weigh-scale platform is clear of any 

obstruction. 

Connect the weigh-scale to the connector (3) at the back of 

the machine. 

Connections To The Unit 


1) Power adapter, 

2) Modem (phone line) 

3) Optional weigh-scale 

Go to Ready mode. 

Press 

The last Mail Rate selected will be displayed. 

Note: If the displayed weight is 

greater than 0.0 oz., with nothing on < 1 st /Pri > 

the scale, the scale must be set to 0.5 oz $0.37 

zero. 

To Zero the scale press . If NO SCALE! is 

displayed, check scale connection and start again. 



Weigh-Scale Postage/Rate Selection 

You need to select the desired rate for the object on the scale 

so that the correct postage can be calculated. 

Scroll (< >) to the desired postage 

rate. 

< 1 st /Pri > 

0.5 oz $0.37 

Press 

to accept selection. 

< Express PO-Adr > 

0.5 oz $12.45 

< Int Air Letter > 

For International Air Letter, a secondary selection is 

required of Canada, Mexico, Group 3, Group 4, or Group 5. 

Use the scroll (< >) keys to select 

the desired country selection. The 

rate will change to reflect the 

selection. 

Press 

to accept selection. 

< Canada > 

0.5 oz $0.60 

< Mexico > 

0.5 oz $0.60 

< Group 3 > 

0.5 oz $0.80 

< Group 4 > 

0.5 oz $0.80 

< Group 5 > 

0.5 oz $0.80 



HASLER Meter Registers Section 6 

Introduction 

Your postage meter is equipped with a series of electronic 

funds registers to monitor postage transactions. All register 

values shown here are examples. 

Available Registers 6-1 

Meter Register Selection 6-2 

Postage Available Register 6-2 



Low Postage Warning 6-3 


Low Ink 6-3 

No Ink 6-3 

Available Register Selections 

Postage Available Register 

Postage Used Register 

Total Items Counter 

Low Postage Warning 

Insufficient Postage 

Low Ink 

No Ink 



Meter Register Selection 

From Ready Mode press . 

< ADD POSTAGE > 

$9973.35 

Using the scroll (< >) keys, the following registers may be 

checked: 


< POSTAGE AVAIL > 

The Postage Available Register 

$9973.35 

will display the postage 

remaining (How much money I have left). 

Postage Used Register 

The Postage Used Register will 

display the total postage spent 

to date (How much money I 

have spent on postage to date). 

< POSTAGE USED > 

$26.65 

Total Items Counter 

The Items Counter will display 

the total number of items with a 

valid postage amount printed to 

date. 

< TOTAL ITEMS > 

50 



Additional Registers 

Low Postage Warning 

When machine credit falls 

below or equal to the low 

postage level, the display 

will alternate between 

Ready and LOW 

POSTAGE. 

Ready $0.37 

12/19/02 

LOW POSTAGE 

Insufficient Postage 

When the value selected 

exceeds the available 

postage, printing will be 

0.55 

ADD POSTAGE 

inhibited and the ADD POSTAGE warning will be 

displayed. 

Low Ink 

When the ink cassette 

requires replacing, the 

display will alternate 

between Ready and LOW 

INK. 

Ready $0.37 

12/19/02 

LOW INK 

To allow completion of batch, 

an additional 200 printing operations are available, after which 

the ink cartridge MUST be changed. 

No Ink 

When the NO INK display is 

observed change the Ink 

Cartridge. 

NO INK 



HASLER Adding Postage Section 7 

Postage may be purchased from the Post Office, using the 

Hasler TMS® (Tele-Metering-System). 

TMS ® (Tele Meter Setting) permits the loading of postage 

funds into the WJ20 over a standard analog telephone line. 

Prior to printing indicia tapes, your Hasler WJ20 must be 

loaded with funds. 

Hasler’s TMS ® (Tele Meter Setting) provides the means to 

download funds from your TMS ® Bank Account. With TMS ® , 

you maintain a TMS ® Bank Account into which you deposit 

money for postage by either mailing a check to Hasler or by 

automatically debiting an account that you designate. These 

funds are deposited into your TMS ® Bank Account and are 

then available to download at any time into the WJ20. 

Modem Connection 7-2 

Adding Postage 7-3 

Clearing A PO Lockout 7-5 

Completing An Interrupted Transaction 7-6 

Maintaining Your TMS Account Number 7-7 

TMS Account Number 7-7 

TMS Account Balance 7-7 

TMS Statements 7-8 

Post Office Regulations 7-8 


PostageNow TeleFunds 7-10 

PostageNow OnDemand 7-10 

Information whenever you want it online or by phone 7-10 

Managing Your Account 7-11 

Standard TMS Bank Accounts 7-12 

Where To Mail Your TMS Bank Account Deposit 7-13 

Contact Information 7-14 



Modem Connection 

Connect one end of the telephone link cable to the Modem 

Socket ( ) at the rear of the machine and the other end to an 

adjacent telephone line outlet. The meter only requires the 

connection to the telephone line outlet during the Add Postage 

or Clear Lockout transaction. The modem dial-up phone 

number is 1-800-446-6029. 

Connect the analog phone line to the unit (3). A Fax line is 

usually an analog phone line. 


1) Power adapter, 

2) Modem (analog phone line) 

3) Optional weigh-scale 




From Ready Mode, press . 

< ADD POSTAGE > 

$78.64 

The Add Postage display will be observed. The value 

displayed is the current postage available in the meter. 

Press 

to confirm 

Enter amount of postage you 

want to add (whole dollars 

only), Example: 5 0 0 

ENTER AMOUNT 

$0.00 

Press: 

Press 

to confirm, 

The Confirm Amount display will 

be observed: 

CONFIRM AMOUNT 

$500.00 

If amount incorrect, press 

and enter again. 

If amount displayed is correct, press 

to confirm. 




The following displays will be observed during the process: 

CONNECTING 

PLEASE WAIT 

TRANSACTING 

PLEASE WAIT 

On completion of the Add 

Postage transaction, the 

new Postage Available value 

is displayed: 

FUNDING DONE 

578.64 

Press or to 

return to Ready mode. 

Ready $0.37 

12/19/02 



Clearing A PO Lockout 

USPS regulations require that your meter must be set at least 

once every three months. The meter has an internal timer 

that tracks your reset activity. After three months without 

adding postage, a PO LOCKOUT message is displayed and 

postage printing is disabled. 

To clear the lockout: 

< FUNDS LOCKOUT > 

Press and the following 

display will appear. 

< CLEAR LOCKOUT > 

Press 

observed: 

to confirm and the following displays will be 

CONNECTING 

PLEASE WAIT 

TRANSACTING 

PLEASE WAIT 

AUDIT 

DONE 

Press 

twice to return to Ready mode. 

When the CLEAR LOCKOUT transaction is completed, 

postage printing is enabled for another 3 months. 



Completing An Interrupted Add Postage Transaction 

If an Add Postage transaction is 

accidentally interrupted before 

the transfer has been 

completed, the WARNING 

WARNING 

PENDING CREDIT 

PENDING CREDIT display will be observed when returning 

from Locked mode. 

In this case, press 

to return to Ready mode. 

Press the FUNDS key then select Add Postage to 

automatically finish the incomplete transaction. 

On completion of the Add Postage transaction, press 

return to Ready mode. 

to 

Note: The machine only requires connection to the 

telephone line outlet during the Add Postage and Clear 

Lock-Out transaction. 



Maintaining Your TMS® Account Number 

TMS® Account Number 

After you sign a rental agreement for your meter, you will be 

assigned a TMS® (Tele Meter Setting) Bank Account 

Number. An account confirmation Welcome Letter will be 

mailed to you indicating your TMS® Bank Account Number 

and your Mailer Agreement Number. These numbers should 

be kept in a safe place, yet be readily available, because they 

are used for all TMS® account maintenance transactions. 

TMS Account Balance 

You can use the Hasler Automated TMS® system to check 

your bank account status and other important TMS® 

information. Simply call 1-800-248-8013 and use your 

touchtone phone to enter your TMS® Bank Account Number 

and your Mailer Agreement Number. Then select from the 

menu options. 

You can also go online to (1) www.infonowonline.com or (2) 

www.haslerinc.com and select Postage Accounts (TMS®). 

You will need to enter TMS® Bank Account Number and your 

Mailer Agreement Number. Then select from the menu 

options. 

With either system, you can learn details regarding your 

Account Balance (includes the current balance, the available 

balance and any unpaid advances). You can also receive 

information on holiday schedules, meter operating guides, 

licensing forms, payment addresses, and customized TMS® 

Bank Account statements. 



Statements 

You can receive a daily, weekly, monthly, or quarterly 

statement of all activity in your TMS® Bank Account. To be 

setup on Automatic Statements you must make a request by 

fax (203-925-5464) or by calling (1-800-248-8013). This 

statement includes deposits, remote meter settings, 

transaction fees and the ending account balance. 

Notes: 

a. If there is no account activity you will not receive a 

statement. 

b. You can request statements to be emailed or faxed 

automatically to your location. 

You can request statements for customized time periods by 

visiting our web site at www.haslerinc.com or 

www.infonowonline.com and selecting Postage Account 

Quicklink. 

Post Office Regulations 

United States Postal Service regulations require that your 

meter must be audited at regular intervals (currently set at 

109 days). For your convenience an audit is automatically 

performed each time you add postage or do a "zero" reset 

(load $0.00 funds). 

If you do not add postage or perform an audit within the 109- 

day period, a “TIME LIMIT REACHED” message is displayed 

on the meter and postage printing is disabled. 

To clear the lockout, simply press the [C] key to clear the 

message and do an "audit" or do a TMS® postage load via 

modem connection. When the transaction is completed, 

postage printing is enabled for another 109 days. 



PostageNow 

Get the postage you need, when you need it, without having to 

call ahead of time. PostageNow, a service of the United 

States Postal Service, gives you the option to seamlessly 

fund your postage needs simply by setting your postage 

meter. TMS fax back form 

Postage whenever you need it 

With PostageNow TeleFunds 

Last-minute mailings are no longer a problem. Now, you can 

have immediate access to additional postage funds simply by 

setting your meter! Postage funds will automatically be 

debited from your specified corporate bank account, usually 

the next business day, but the postage is immediately 

provided by the USPS. No pre-funding required. 

No processing fees with PostageNow TeleFunds. 

Choosing seamless postage funds availability with 

PostageNow TeleFunds means you won’t have to 

maintain a minimum balance in your TMS® Bank Account. 

And, with PostageNow TeleFunds, there’s never a 

transfer processing 

fee—ever. 

To begin using PostageNow TeleFunds, simply fill out the 

ACH Customer Authorization and Agreement form, check 

the PostageNow TeleFunds option, and fax the form with 

a voided check. There is a one-time, $15 set-up fee for 

new accounts. 

Control your postage access 



PostageNow OnDemand 

If you prefer to have more control over your postage, you 

may choose instead to call ahead to debit a specified 

amount of postage funds from your corporate bank account 

with PostageNow OnDemand. 

The PostageNow OnDemand option can only be accessed 

during the operating hours of the TMS® Center (listed on the 

back of this brochure). There will be a $5 processing fee 

each time you call to debit funds. 

To begin using PostageNow OnDemand, simply fill out the 

ACH Customer Authorization and Agreement form, check 

the PostageNow OnDemand option, and fax the form with 

a voided check. There is a one-time, $15 set-up fee for 

new accounts. 

Information Whenever You Want It 

Now TMS® customers can access all kinds of information 

at Hasler’s new TMS® website. Simply log on to 

www.InfoNowOnline.com for previous business day TMS® 

bank account balances, holiday schedules, meter operating 

guides, licensing forms, and payment addresses. 

You may also request a customized TMS® bank account 

statement from any time period that you can receive by email 

or fax, and order payment coupons. 

You also have the option to get the same information by 

phone, using Hasler’s new easy-to-use, interactive service, 

InfoNow®. The number is 1-800-248-8013. 

For security purposes, you’ll need to have your TMS® bank 

account number and your mailer agreement number handy 

when using either InfoNow or InfoNow Online. 

Automated statements 



Managing Your Account 

We’ve made managing your TMS® bank account even 

easier. 

Now you can choose to receive automated statements on a 

schedule that works best for your workflow. Daily, weekly, 

monthly or quarterly. Choose to receive your statements by 

fax or email, whichever is most convenient for you. 

In addition, you can always access your account information 

At anytime by logging on to the TMS® website, 

www.infonowonline.com or calling Hasler’s automated 

phone service, InfoNow, at 800-248-8013. 

Call 800/248-8013 or visit www.InfoNowOnline.com 

anytime for information. 

What is ACH 



Standard TMS Bank Accounts 

Standard TMS® Bank Accounts are pre-funded and require 

that money be in your TMS® Bank Account to add postage to 

your meter. After using the TMS® system to add money to 

your meter, your account decreases by the amount of the 

postage added. Remember to deposit sufficient funds to 

cover your planned setting withdrawals. 

Upon receipt of the check, your TMS® Bank Account will be 

credited with your deposit (allow 7 to 10 business days for the 

check to be received and posted). 

Make your check out to United States Postal Service, and 

write your TMS® Bank Account on the check. 

Always enclose your Coupon with your check. This will 

assure the fastest and most accurate bank processing. You 

will receive a package of coupons in the mail shortly after 

setting up your TMS® Bank Account. Replacements are reordered 

automatically when you submit your 8th coupon with 

your check. 



Where To Mail Your TMS® Bank Account Deposit 

There are three regional USPS Trust Account Lock Boxes to 

facilitate faster receipt of your deposit checks: PA - 

Pennsylvania, IL - Illinois and CA - California. 

USPS Trust Account Regional Remittance Lock Boxes 

PA IL CA 

Regular Mail Regular Mail Regular Mail 

CMRS-TMS CMRS-TMS CMRS-TMS 

P.O. Box 7247-0217 P.O. Box 0527 P.O. Box 894757 

Philadelphia, PA Carol Stream, IL Los Angeles, CA 

19170-0217 60132-0527 90189-4757 

Overnight Delivery 

Attn:Team One - TMS 

Citibank Lockbox #0217 

1615 Brett Road 

New Castle, DE 19720 

Wire Transfers 

Citibank, 111 Wall St., New York, NY 10043 

ABA Routing # 021000089 

CMRS / Hasler 

Account # 4067-8617 

Detail Payment Field: TMS Bank Account # (include it to ensure 

credit for your transfer). 

ACH Transfers 

Citibank, 111 Wall St., New York, NY 10043 

ABA Routing # 021000089 

CMRS / Hasler 

Account # 4067-8617 

Type: CCD/CCD+TMS Bank Account # in positions 40 through 47. 



Contact Information 

Hasler ® , Inc. 


Shelton, CT 06484-6140 

www.haslerinc.com 

Customer Service Helpdesk 

1-800-243-6275 

Call for customer service or for your local dealer telephone 

number for technical support. The Customer Service 

Helpdesk can also direct you on where to obtain supplies for 

your Hasler mailing system. 

TMS ® Automated Account Information 

1-800-248-8013 

Call to check Account Balance, or other account information 

via touch-tone telephone. You can also talk to a customer 

service representative using this number. 

TMS ® Automated Account Information Online 

(1) www.infonowonline.com or (2) www.haslerinc.com and 

select Postage Accounts (TMS). 

It is an online site that can answer all your details regarding 

your Account Balance. You can also receive information on 

holiday schedules, meter operating guides, licensing forms, 

payment addresses, and customized TMS® Bank Account 

statements. 

TMS ® Modem Telephone Number 

1-800-446-6029 

Modem telephone number set up in meter. 


HASLER Memory Card Section 8 

Introduction 

Memory cards are used to load data into the WJ20. Examples 

include Advertising Messages (Slogans/Dies), and 

software/rate updates. 

Load Data Using A Memory Card 8-2 

Sample Memory Card – Back View 



To Load Data Using a Memory Card 


and scroll (< >) to the MEMORY 

CARD display: 

< MEMORY CARD > 

Press 

to confirm. 

< INSERT CARD > 

Insert the Memory Card as 

shown. 

Press 

to confirm. 

Next, scroll (< >) to the message or rate option you want to 

load on the display: 

Press 

to confirm. 

To return to Ready mode, 

MEMORY CARD 

< message > 

LOADING …. 

press . 

MEMORY CARD 

LOAD COMPLETE 



If loading data for the first time, the REPLACE FILE display 

will not appear and the LOADING COMPLETE display will be 

observed. 

If data already exists, REPLACE 

FILE will be observed. 

REPLACE FILE 

message 

If you do not wish to replace the file displayed, scroll (< >) to 

another file location or press 

display. 

to return to previous 

If you wish to replace the file, press 

The ERASING FILE../ LOADING 

sequence will be initiated followed by 

LOADING COMPLETE. 

to confirm. 

MEMORY CARD 

LOAD COMPLETE 

If you wish to enter further data, press to return to 

previous display and repeat the procedure. 

To return to Ready mode, press . 

Ready $0.37 

12/30/02 



HASLER Print Quality Section 9 

Introduction 

Under normal operating conditions, your WJ20 postage meter 

will produce excellent quality prints. However, if lines are 

missing from the stamp imprint, it will be necessary to clean 

the print-head or replace the ink cartridge. 

To Clean The Print Head 9-1 

To Replace The Ink Cartridge 9-3 

To Clean The Print Head 


and scroll (< >) to the Cartridge 

display: 

< CARTRIDGE > 

Press 

to confirm. 

Next, scroll (< >) to Clean: 

< CARTRIDGE > 

CLEAN 

Press 

to confirm. 

The WJ20 will clean the cartridge heads internally. This may 

take a few minutes and be accompanied by noise. On 

completion of the cleaning process the display will return to 

the CARTRIDGE CLEAN display. 




Next, scroll (< >) to Test Print: 

Press 

to confirm. 

Insert a blank envelope or card 

into the machine to make a test 

print. 

CARTRIDGE 

< TEST PRINT > 

INSERT ITEM 

The display prompts to set the 

alignment: 

ALIGNMENT 

_ 

Enter the number that provides the straightest vertical line (for 

the example above - line 5). 

Press 


Note: All horizontal lines in the test print must be clear and 

present. If horizontal lines are still missing, repeat the 

cleaning and test print process a second and/or third time, if 

this process fails to restore print quality, fit a new ink 

cartridge. 



To Replace The Ink Cartridge 

The same process is used to install a new ink cartridge 

except there is no "old" ink cartridge to remove. 

Notes: 

• The ink charging process may take a short while to 

complete, during this time the machine may produce 

some mechanical sounds, this is normal. 

• Once installed, do not open the blue latch again until you 

need to fit a new cartridge. 

• If the ink cartridge is not installed properly the machine will 

not work. 


and scroll (< >) to the 

Cartridge display: 

< CARTRIDGE > 

Press to confirm. 

Next, scroll (< >) to Remove: 

CARTRIDGE 

< REMOVE > 




Press to confirm. 

The following display will be 

observed: 

CARTRIDGE 

INSTALL 

Open the 

machine top 

cover 

(to gain access to 

the print head). 

Open the Blue 

Latch 

Carefully withdraw 

the used cartridge 

and discard. 

Remove the new cartridge from its packaging and peel off the 

Blue tape 

seal that 

protects the 

print head. 

Continued on 

the next 

page. 



Place the new 

cartridge into its 

holder as illustrated 

and press gently at 

the bottom of the 

cartridge with your 

thumb until it is fully 

inserted. 

Close the blue latch 

and press gently 

until it locks the 

cartridge in place. 

Close the top cover and press 




The following display will now 

be observed: 

PLEASE WAIT 

After a short period of time, you 

will be prompted to produce a 

test print. 

INSERT ITEM 

Insert a blank envelope or card to make a test print 

Remove the envelope or card. 

The following display will now 

be observed: 

ALIGNMENT 

_ 

Enter the number that corresponds to the straightest vertical 

line (for the example above line 5). 

Press 



HASLER Reports Section 10 

Introduction 

The WJ20 allows reports to be printed on self-adhesive labels 

using the postage meter’s own printer. 

Meter Summary, Postage Set, and Setup reports can be 

printed. 




Printing A Report 10-3 

Meter Summary Report 

Provides information relative to current machine status. 

Postage Set Report 

Provides postage setting information. 



Setup Report 

Provides machine setup information, comprises two pages. 



Printing a Report 

From Ready mode, press the 

key and scroll (< >) to 

the REPORTS display: 

< REPORTS > 

POSTAGE SET 

Press 

to confirm. 

Next, scroll (< >) to the report 

required (in this case the SETUP Report). 

< REPORTS > 

SETUP 

Press 

to confirm. 

To print a report, feed a label pad into the machine in the 

same way as you would feed an envelope. 

If the report consists of more than one page e.g. Setup 

Report, you will be prompted for each page. 

Press 

to return to Ready mode after printing reports. 



HASLER Setup Mode Section 11 

Introduction 

The WJ20 Setup Mode allows the user to configure the below 

functions. 

To Enter Setup Mode 11-1 



User Pin Setting 11-4 


Time Out (Sleep Mode) Setting 11-6 



Modem Telephone Setup 11-9 

Help Desk Telephone Setup 11-10 

Other Telephone Setup Options (Prefix, 11-11 

Pause, Tone Detect, Blind Dial) 



To Enter Setup Mode 

Press 

SETUP: 

and scroll (< >) to 

< SETUP > 

Press , the first Set Up 

option is displayed. 

Scroll (< >) to the option you want 

to change. 

< HIGH VALUE > 

$1.00 



High Value Setting 

The High Value setting prevents postage printing mistakes. 

Selecting a postage value above the high value threshold 

requires user confirmation before printing. 

Press 

SETUP: 


< SETUP > 

Press 

, the first Set Up option is displayed. 

Scroll (< >) to the High Value option and press . 

The current High Value Threshold 

is displayed. 


$1.00 

To change the High Value Threshold, press . 

Select new High Value Threshold 

Example: $10.00 dollars. 


$10.00 

Press: 

If value incorrect press 

and start again. 

If value correct press to confirm. 

To return to Ready mode, press 

or scroll (< >) to the next 

SETUP mode to change. 

Ready $0.00 

12/20/02 



Low Postage Setting 

When the postage available in the meter falls below the Low 

Postage setting value, the display will flash Low Credit as a 

reminder to add postage. 

Press 

SETUP: 


< SETUP > 

Press 


Scroll (< >) to the Low Postage option and press . The 

current low postage level is 

displayed. 

< LOW POSTAGE > 

$15.00 

To change the Low Postage 

Level, press . 

Select new Low Postage Value. 

Example: $25.00 dollars 

< LOW POSTAGE > 

$25.00 

Press 


If value correct press 


to confirm. 

To return to Ready Mode, press 

next SETUP mode to change. 

or scroll (< >) to the 

Ready $0.00 

12/20/02 



User PIN Setting 

User Pin controls access to the postage meter. User PIN 

entry is required after power on or returning from Locked 

mode. 

Press 

SETUP: 


< SETUP > 

Press 


Scroll (< >) to the USER PIN option and press . The 

current User Pin is displayed. 

< USER PIN > 

To change the User Pin, press 

1 2 3 4 

. 

Enter the new User Pin. 

Example: 5555 

Press 

USER PIN 

_ _ _ _ 

USER PIN 

5 5 5 5 




to confirm. 




Ready $0.00 

12/20/02 



Time Setting 

The meter clock can be adjusted 3 hours forward or back. 

Time is set and displayed in the 24 hour format, e.g. 13:30 = 

1:30 PM. 

Press 

SETUP: 


< SETUP > 

Press 


Scroll (< >) to the Time option and press . The current 

Time is displayed. 

< TIME > 

14:26 

To change the Time, press . 

Select new Time. Example: 

14:30. 

< TIME > 

_ _ : _ _ 

Press 

< TIME > 

14:30 




to confirm. 




Ready $0.00 

12/20/02 



Time Out (Sleep Mode) Setting 

Time Out (Mins) is a security setting that determines the 

number of minutes the meter will remain in the Ready mode 

before it automatically goes into Locked mode. 

Press 

SETUP: 


< SETUP > 

Press 


Scroll (< >) to the Time option and press . The current 

Timeout is displayed. 

< TIMEOUT (MINS) > 

To change the Timeout, 

5 

press . 

Select new Time. Example: 10 

minutes. 

Press 

TIMEOUT (MINS) 

0 

TIMEOUT (MINS) 

10 


start again. 


and 

to confirm. 




Ready $0.00 

12/20/02 



Key Beep Setting 

This setting allows the user to turn the sound (beep), that is 

made each time a key pressed, on or off. 

Press 

SETUP: 


< SETUP > 

Press 


Scroll (< >) to the Key Beep option and press . The 

current setting is displayed. 

< KEY BEEP > 

To change the Key Beep, 

ON 

press . 

Scroll () to the required setting 

(on or off). 

KEY BEEP 

< ON > 

Press 

to confirm. 




Ready $0.00 

12/20/02 



Preset Postage Setting 

Preset Postage setting allows the user to determine the 

default postage value that is displayed each time the meter is 

powered on or returns from Locked mode. 

Press 

SETUP: 


< SETUP > 

Press 


Scroll (< >) to the Preset Postage option and press . 

The current Timeout is displayed. 

< PRESET POSTAGE > 

To change the Preset Postage, 

$0.00 

press . 

PRESET POSTAGE 

$0.00 

Enter the new value. Example: 37 cents. 

Press 


start again. 


and 

to confirm. 

PRESET POSTAGE 

$0.37 




Ready $0.00 

12/20/02 



Modem Telephone Setup 

Using the Hasler TMS® re-setting system, postage can be 

purchased from the Post Office. 

The telephone number of the Hasler re-setting center is 

stored in the postage meter. This is used when you want to 

purchase postage. If you are advised that this number has 

changed, it must be entered as detailed below. See section 7 

for more information. 

Press 

SETUP: 


< SETUP > 

Press 


Scroll (< >) to the Telephone option and press . The 

current Telephone number is 

displayed. 

< TELEPHONE > 

To change the Telephone 

Number, press . 

Enter the new the new number 

using the numeric keypad. 

REFILL NO: 

18004466029 

REFILL NO 

NONE 

Press 

to confirm. 

REFILL NO: 

18004466029 

If the number is incorrect press 




Help Desk Telephone Setup 

In the unlikely event of a machine failure requiring Help Desk 

action, an Error Number will be displayed along with the Help 

Desk telephone number. This should be the number of your 

local Hasler Dealer or of the Hasler TMS Call Center. 

Press 

SETUP: 


< SETUP > 

Press 


Scroll (< >) to the Telephone option and press . The 

current Telephone number is 

displayed. 

< HELPDESK NO > 

NONE 

To change the Telephone 

Number, press . 

HELPDESK NO. 

NONE 

Enter the new the new number using the numeric keypad. 

Press 

to confirm. 

HELPDESK NO: 

18002488013 





Other Telephone Setup Options 

The WJ20 also allows the user to setup the way the unit dials 

… by PREFIX, PAUSE, TONE DETECT, and BLIND DIAL. 

Prefix 

If your analog telephone line is routed through an internal 

system, the telephone number must be prefixed by the 

appropriate outside line digit (for most systems this is a 9 or a 

0). 

Press 

SETUP: 


< SETUP > 

Press 


Scroll (< >) to the Prefix option and press . The current 

Prefix number is displayed. 

< PREFIX > 

NONE 

PREFIX 

NONE 

To change the Prefix Number, enter the new the new number 

using the numeric keypad. 

PREFIX 

9 

Press 

to confirm. 





Pause 

It may be necessary to enter a pause between the outside line 

digit and the new telephone number. 

Press 

SETUP: 


< SETUP > 

Press 


Scroll (< >) to the Pause option and press . The current 

Pause number (delay in seconds) 

is displayed. 

< PAUSE > 

0 

PAUSE 

0 

To change the Pause number (delay in seconds), enter the 

new the new number using the 

PAUSE 

numeric keypad. 

5 

Press 

to confirm. 





Tone Detect (Telephone Dialing Mode) 

To change the telephone dialing mode from PULSE to TONE 

or vice versa, scroll (< >) to the TONE DETECT display and 

set accordingly. 

Press 

SETUP: 


< SETUP > 

Press 


Scroll (< >) to the Tone Detect option and press . The 

current Tone Detect setting is 

displayed. 

< TONE DETECT > 

ON 

TONE DETECT 

ON 

Select between on or off. 

Press 

to confirm. 

TONE DETECT 

OFF 

If the setting is incorrect press 




Blind Dial 

A BLIND DIAL facility is available to set a delay before dialing if 

there is no dial tone on your phone system. 

Press 

SETUP: 


< SETUP > 

Press 


Scroll (< >) to the Blind Dial option and press . The 

current Blind Dial setting is 

displayed. 

< BLIND DIAL > 

0 

BLIND DIAL 

0 

To change the Blind Dial number (delay in seconds), enter the 

new the new number using the TONE BLIND DETECT DIAL 

numeric keypad. 

OFF 5 

Press 

to confirm. 

If the setting is incorrect press 


Press 

twice to return to the Ready Mode. 



Set Up Registration 

Changing Address 

If you have changed your address, call the Hasler Helpdesk at 

1-800-248-8013. A customer service representative will take 

your information and guide you through the update procedure. 

Audit Transaction 

USPS regulations require that your meter must be set at least 

once every three months. The WJ20 meter has an internal 

timer that tracks your reset activity. After three months 

without adding postage, a PO LOCKOUT message is 

displayed and can be cleared by performing a Clear Lockout 

transaction. 

If you wish to avoid a PO LOCKOUT, you can perform an 

AUDIT transaction any time prior to the timer expiration. 

Press 

SETUP: 


< SETUP > 

Press , the first Set Up 

option is displayed. 

Scroll (< >) to the Registration option and press . 

< REGISTRATION > 




To perform an Audit, scroll (,>) to 

AUDIT and press 

to confirm. 

REGISTRATION 

< CHANGE ADDRESS > 

REGISTRATION 

< AUDIT > 

When the Audit transaction is completed, postage printing is 

enabled for another 3 months. 

Withdrawing Meter 

The Withdraw procedure is only required if you are cancelling 

your meter contract or if there is a technical problem with your 

meter. Call the Hasler Customer Care at 1-800-243-6275 

and a customer service representative will take your 

information and guide you through the withdraw procedure. 

Your meter should always be withdrawn before returning 

it to Hasler. 


HASLER Q&A Appendix A 

Contacting Hasler 

Hasler , Inc. 


Shelton, CT 06484-6140 

www.haslerinc.com 

Customer Service Helpdesk 1-800-446-6027 

Call for Product Questions and Support 

TMS Automated Account Information 1-800-248-8013 

Call to check Account Balance, Last Deposit or Last Meter 

Resetting via touch-tone telephone 

TMS Modem Telephone Number 1-800-446-6029 

Modem telephone number set up in meter 

Contact Information A-1 

How To Perform Common Functions A-2 


Envelope Specifications 

Length 5.5 inches minimum, no maximum 

Depth 3.5 inches minimum, no maximum 

Thickness .3 inches maximum, use labels for over .3 inches 

Size 

12.2 inches x 8.3 inches x 7.5 inches (W x D x H) 

Speed 

20 envelopes per minute 

Weight 

6.5 lbs. 

06/2003 WJ20 Page A - 1


How To 

Enter PIN (example 

1 5 9 5) 

Set value (example 

95 cents) 

Confirm High Value 

(example:$15.00) 

Set Print Mode 

Select Slogan 

Select Text 

Message 

Advance Date 

Print Label 

Recall memorized 

jobs 

Recredit (example 

$100.00) 

Display Registers 

To print Registers 

, , , 

, , , 

, , , , , 

, Are you sure, 

, to choice, 

, Advert, , to choice, 

, 

, Text Message, , 

to choice, , 

, Date Advance, , 

Advance Date, , 

, , , , , 

Label quantity, 

, Memory Recall, , 

Memory 1 or 2, , 

, , , , , 

, 

, Registers, , 

to choice, 

As Registers, , , 

Page A - 2 WJ20 06/2003


Troubleshooting 

WJ20 will not start. 

• Is the WJ20 connected to the power 

supply 

• Is the main power outlet switch set 

to ON 

• Is the machine Top Cover properly 

closed 

The unit does not 

print. 

Poor print quality 

The scale does not 

communicate 

• Check that you have made the 

correct Print Mode Selection 

• Did you remove the protective tape 

from the Ink Cartridge before fitting 

• Clean the inker 

• Check the scale connection. 

See Appendix C for Messages indicating errors. 

06/2003 WJ20 Page A - 3


HASLER 

Country Code Appendix B 

Country 

Rate Group 

A 

Afghanistan 5 

Albania 5 

Algeria 5 

Andorra 3 

Angola 5 

Anguilla 5 

Antigua & Barbuda 5 

Argentina 5 

Armenia 5 

Aruba 5 

Ascension 5 

Australia 4 

Austria 5 

Azerbaijan 5 

B 

Bahamas 5 

Bahrain 5 

Bangladesh 5 

Barbados 5 

Belarus 5 

Belgium 3 

Belize 5 

Benin 5 

Bermuda 5 

Bhutan 5 

Bolivia 5 

Bosnia-Herzegovina 5 

Botswana 5 

Brazil 5 

British Virgin Islands 5 

Brunei Darussalam 5 

Bulgaria 5 

Burkina Faso 5 

Burma (Myanmar) 5 

Burundi 5 

C 

Cambodia 5 

Cameroon 5 

Canada 1 

Cape Verde 5 

Cayman Islands 5 

Country 

Rate Group 

Chad 5 

Chile 5 

China 5 

Colombia 5 

Comoros 5 

Congo, Democratic Republic of the 

5 

Congo, Republic of the 5 

Costa Rica 5 

Cote d’Ivoire (Ivory Coast) 5 

Croatia 5 

Cuba 5 

Cyprus 5 

Czech Republic 5 

D 

Denmark 3 

Djibouti 5 

Dominica 5 

Dominican Republic 5 

E 

Ecuador 5 

Egypt 5 

El Salvador 5 

Equatorial Guinea 5 

Eritrea 5 

Estonia 5 

Ethiopia 5 

F 

Falkland Islands 5 

Faroe Islands 3 

Fiji 5 

Finland 3 

France 3 

French Guiana 5 

French Polynesia 5 

G 

Gabon 5 

Gambia 5 

Georgia, Republic of 5 

Germany 3 

Ghana 5 

Gibraltar 3 

06/2003 WJ20 Page B - 1

HASLER Country Code Appendix B 

Country 

Rate 

Group 

Great Britain & Northern Ireland 3 

Greece 3 

Greenland 3 

Grenada 5 

Guadeloupe 5 

Guatemala 5 

Guinea 5 

Guinea-Bissau 1 5 

Guyana 5 

H 

Haiti 5 

Honduras 5 

Hong Kong 5 

Hungary 5 

I 

Iceland 3 

India 5 

Indonesia 5 

Iran 5 

Iraq 5 

Ireland (Eire) 3 

Israel 3 

Italy 3 

J 

Jamaica 5 

Japan 4 

Jordan 5 

K 

Kazakhstan 5 

Kenya 5 

Kiribati 5 

Korea, Democratic People’s Republic 

of (North) 5 

Korea, Repub. of (South) 5 

Kuwait 5 

Kyrgyzstan 5 

L 

Laos 5 

Latvia 5 

Country 

Rate Group 

Libya 5 

Liechtenstein 3 

Lithuania 5 

Luxembourg 3 

M 

Macao 5 

Macedonia, Republic of 5 

Madagascar 5 

Malawi 5 

Malaysia 5 

Maldives 5 

Mali 5 

Malta 5 

Martinique 5 

Mauritania 5 

Mauritius 5 

Mexico 2 

Moldova 5 

Mongolia 5 

Montserrat 5 

Morocco 5 

Mozambique 5 

N 

Namibia 5 

Nauru 5 

Nepal 5 

Netherlands 3 

Netherlands Antilles 5 

New Caledonia 5 

New Zealand 4 

Nicaragua 5 

Niger 5 

Nigeria 5 

Norway 3 

O 

Oman 5 

P 

Pakistan 5 

Panama 5 

Page B - 2 WJ20 06/2003

HASLER Country Codes Section B 

Country 

Rate 

Group 

Poland 5 

Portugal 3 

Q 

Qatar 5 

R 

Reunion 5 

Romania 5 

Russia 5 

Rwanda 5 

S 

St. Christopher (St. Kitts) & Nevis 5 

Saint Helena 

5 

Saint Lucia 5 

Saint Pierre & Miquelon 5 

Saint Vincent & Grenadines 5 

San Marino 3 

Sao Tome & Principe 5 

Saudi Arabia 5 

Senegal 5 

Serbia-Montenegro (Yugoslavia) 5 

Seychelles 

5 

Sierra Leone 5 

Singapore 5 

Slovak Republic (Slovakia) 5 

Slovenia 5 

Solomon Islands 5 

Somalia 11 5 

South Africa 5 

Spain 3 

Sri Lanka 5 

Sudan 5 

Suriname 5 

Swaziland 5 

Sweden 3 

Switzerland 3 

Syrian Arab Republic (Syria) 5 

Country 

Rate 

Group 

Tanzania 5 

Thailand 5 

Togo 5 

Tonga 5 

Trinidad & Tobago 5 

Tristan da Cunha 5 

Tunisia 5 

Turkey 5 

Turkmenistan 5 

Turks & Caicos Islands 5 

Tuvalu 5 

U 

Uganda 5 

Ukraine 5 

United Arab Emirates 5 

Uruguay 5 

Uzbekistan 5 

V 

Vanuatu 5 

Vatican City 3 

Venezuela 5 

Vietnam 5 

W 

Wallis & Futuna Islands 5 

Western Samoa 5 

Y 

Yemen 5 

Z 

Zambia 5 

Zimbabwe 5 

T 

Taiwan 5 

06/2003 WJ20 Page B - 3


HASLER Messages Appendix C 

In the course of operation, one of the following screen 

messages may be displayed. The cause for the message 

and the appropriate actions are listed in this section. 

Screen Display Cause Remedy 

ACCOUNT FIELD TMS Account on 

hold. 

Call TMS Helpdesk 

1-800-248-8013. 

ACCOUNT TOO BIG 

CHECK FUNDS 

Requested reset 

(funds load) exceeds 

meter limit. 

Choose lower value 

and retry. 

ACCOUNT TOO 

SMALL INCREASE 

AMOUNT 

BAD CARD 

Requested a zero 

value reset. 

Memory card 

damaged. 

Choose larger 

amount and retry. 

Request a new card. 

Call your local Hasler 

dealer or Customer 

Service Helpdesk at 

1-800-446-6027. 

Reload memory card. 

BAD STORAGE Loading of the 

memory card failed. 

BUSY TRY LATER TMS Center Try again later. 

(Postage Load) is 

busy. 

CONFIG MISSING System error. Call your local Hasler 



1-800-446-6027. 

CONNECTION 

ERROR PLEASE 

RETRY 

CONNECTION LOST 


Connection to TMS 

Center lost. 

Connection to TMS 

Center lost. 

Check the phone 

connection and retry. 

Check the phone 

connection and retry. 

06/2003 WJ20 Page C - 1



CREDIT ERROR TMS error. Call TMS Helpdesk 

1-800-248-8013. 

FILE NOT VALID 

Memory card 

damaged. 




1-800-446-6027 and 

request a new 

memory card. 

FONT MISSING System error. Call your local Hasler 



1-800-446-6027. 

INK EXPIRED Ink cartridge older 

than 9 months. 

Replace ink 

cartridge. 

INK UNKNOWN Wrong ink installed. Replace ink 

cartridge. 

INSERT CARD Memory card not 

installed. 

Insert card and press 

OK. 

NO ACCOUNT No TMS Account set 

up. 

Call TMS Helpdesk 

1-800-248-8013. 

NO ANSWER 

CHECK TELNO. 

NO DIAL TONE 

CHECK 

CONNECTION 

NO RATES 


Wrong telephone 

number dialed. 

Unit not connected to 

telephone line. 

No valid rate table 

available. 

Check telephone 

number setup in unit. 

TMS Modem 

Telephone Number 

1-800-446-6029. 

Connect to telephone 

jack. Check 

telephone number 

setup. 




1-800-446-6027 and 

request a rate 

update. 

Page C - 2 WJ20 06/2003



NO SCALE 

Scale missing or 

damaged. 

Check connection. 




1-800-446-6027. 

REPLACE FILE File exists in unity. Accept ‘Replace File’ 

… OK. 

WARNING DIE 

MISSING 

PLOCKOUT PRESS 

FUNDS KEY 

WARNING MAIL 

NOT PRESENT 

WARNING PENDING 

CREDIT 

System error. 

Inspection timer 

expired. 

Mail removed during 

print. 

Add postage 

transaction not 

completed. 




1-800-446-6027. 

Press Funds key to 

clear lockout. 

Place mail firmly into 

the unit to complete 

the operation. 

Press funds key and 

select add postage 

to automatically 

finish transaction. 




Error Messages 

In the event of a malfunction, an error message and a number 

will be displayed. Refer to the following chart for appropriate 

action. 

Error messages generally may be re-set; if error messages 

persist after taking the appropriate action and three attempts 

at reset have been made, call your local Hasler dealer or 

Customer Service Helpdesk at 1-800-446-6027. 

Always have your meter serial number and the error number 

for the Hasler Helpdesk. 

Error Message 

Error 16 

Error 17 

Error 18 

Error 19 

Error 20 

Error 21 

Error 22 

Error 23 

Error 24 

Error 25 

Remedy 

Power ON/OFF 

Power ON/OFF 

Power ON/OFF 

Remove & Reinstall Ink Cartridge 

Close Blue Latch 

Ensure that mail is removed 

Power OFF/ON 


Power OFF/ON 




Power OFF/ON 

Power ON/OFF 

Power ON/OFF 




Power OFF/ON 

Power ON/OFF 


Page C - 4 WJ20 06/2003


Error Message 

Error 16 

Error 27 

Error 28 

Error 29 

Error 30 

Error 31 

Remedy 

Power ON/OFF 

Remove & reinstall ink cartridge 

Power ON/OFF 

Power ON/OFF 


Power ON/OFF 

Call your local Hasler dealer or Customer 

Service Helpdesk at 1-800-446-6027 


Power ON/OFF. 

Remove & reinstall ink cartridge. 


Remove and reinstall ink cartridge 

Power ON/OFF 



Hasler 

Index 

A 

Accounts 

not available 


Adding postage 7-3 

Clearing a PO lockout 7-5 

Completing an interrupted 

transaction 7-6 

Contact information 7-14 

Mailing TMS deposits 7-13 

Maintaining your TMS account 

number 7-7 

Managing your account 7-11 

Modem connection 7-2 

Online information 7-10 


PostageNow Telefunds 7-10 

PostageNow On-Demand 7-10 

Post Office regulations 7-8 

Standard TMS bank accounts 7-12 

TMS account balance 7-7 

TMS account number 7-7 

TMS statements 7-8 

Advertisement selection 3-7 

B 

Counter, Total Items 6-2 

Country Codes 

see Appendix B 

Customer Comment Card 

- front of manual 

D 

Departments not available 

Display Messages 

See Appendix C 

E 

Envelope specifications 3-2 

Error Messages 

See Appendix C 

F 

FCC Compliance statement 

FCC-1 

G 

C 

Cautions FCC-1 

Common Functions A-2 

Contact Information 7-14, 

A-1 

H 

Help Desk Telephone Setup 

11-10 



Control descriptions 

2-3 

Control locations 2-2 


Menu structure 2-4 

06/2003 WJ20 Index - 1


I 

Ink Cartridge Replacement 

9-3 

Ink, Low 6-3 

Ink, No 6-3 

Installation 

Installation tips 1-1 

Connections to the unit 1-1 

Startup & process item 1-2 

Installation Safety 

FCC-2 


J 

K 


L 

Labels 3-2 

Index 

Memory Function 

Programming a memory function 

4-1 

Recalling a memory function 4-2 

Memory Settings 

Programming a memory function 

4-1 

Recalling a memory function 4-2 

Messages 

see Appendix B 

Meter Registers 

Available registers 6-1 

Insufficient postage 

6-3 

Low ink 6-3 

Low postage warning 6-3 

Meter register selection 6-2 

No ink 6-3 

Postage Available register 6-2 

Postage Used register 6-2 

Total items counter 6-3 

Meter Register Selection 

6-2 


Loading Funds 

see Adding Postage 

Modem Connection 

7-2, 11-9 

Low ink 6-3 



M 

Memory Card 

Memory card 2-1 

Load data using a memory card 

8-2 

Modem Telephone Setup 

11-9 

Modem Approval 

Requirements 

N 

O 

FCC-2 

Index - 2 WJ20 06/2003


P 

Password 

see User Pin Setting 

PO Lockout 7-5 

Postage 

Adding postage 7-3 




Printing postage 3-1 


6-2 





Printing Postage 

Advertisement selection 3-7 

Envelope specifications 3-2 

Labels 3-2 

Pre-dated mail 3-6 

Printing modes 3-3 

Print mode selection 3-5 

Printing postage 3-1 

Printing tips 3-2 

Index 

Proprietary Notice 


Publication Notice 


Q 

R 

Registers, Meter 

Available registers 6-1 

Insufficient postage 

6-3 

Low ink 6-3 


Meter register selection 6-2 

No ink 6-3 



Total items counter 6-3 


Reports 

Meter Summary report 10-1 

Postage Set report 10-1 

Printing a report 10-3 

Setup report 10-2 

Printing Report 10-3 

Print Head Cleaning 9-1 

Print Quality 

To clean the print head 9-1 

To replace the ink cartridge 9-3 

06/2003 WJ20 Index - 3


Index 

S 

Scale 

Benefits of using a weigh-scale 

5-1 

Weigh-scale connections 5-2 

Weigh-scale postage/rate selection 

5-3 

Setup Mode 

Low postage setting 

11-3 

Help Desk telephone setup 11-10 

High value setting 11-2 

Key Beep setting 11-7 

Modem telephone setup 11-9 

Preset Postage setting 11-8 

Registration setup 11-15 

Sleep mode setting 11-6 

Time setting 11-5 

Time Out setting 11-6 

To enter setup mode 11-1 

User Pin setting 11-4 

Withdrawing meter 11-16 


Sleep Mode Setting 11-6 

Specifications 

Envelope 3-2, A-1 

Size A-1 

Speed A-1 

Weight A-1 



U 

User Pin Setting 11-4 

V 

W 

Weigh Scale 

Benefits of using a weigh-scale 

5-1 

Weigh-scale connections 5-2 

Weigh-scale postage/rate selection 

5-3 


X 

Y 

Z 

T 


Time Out Setting 11-6 

TMS 

see Adding Postage 

Index - 4 WJ20 06/2003


Form 50815 06/2003

WJ20: Operating Guide - Hasler Inc.

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