BISCO DENTAL PRODUCTS CANADA - dentes.sk

BISCO DENTAL PRODUCTS CANADA
ORDERING INFORMATION
HEAD OFFICE
• Toll-Free:
• Local:
• Toll-Free Fax:
• Fax:
• email:
800-667-8811
604-276-8662
888-667-1357
604-273-5356
info@biscocanada.com
• Customer Sales and Service hours:
Monday - Friday 6AM ~ 4:30PM (PST)
QUEBEC OFFICE
• Toll-Free:
• Local:
• Fax:
• email:
800-211-1200
450-442-4800
450-679-1307
quebec@biscocanada.com
• Customer Sales and Service hours:
Monday - Friday 8AM ~ 4:30PM (EST)
FREE SAMPLE
30-DAY
Guarantee
A free sample is available for any
product with this symbol.
Purchase any product* in our catalogue for the
first time and if you are not completely satisfied,
call us within 30 days of your purchase date
and we will exchange the product for one that’s
ideally suited to your clinical technique. If you’re
still not completely satisfied, we’ll provide you
with a refund. Please note, after 30 days, these
products may not be exchanged or returned.
*Excluding instruments, burs, equipment, and
Tescera related products.
ORDERING INFORMATION REQUIRED
EXISTING CUSTOMERS:
Please have the following information when ordering:
• Bisco customer number and/or office phone number
• Method of payment (see payment terms)
• Product name & quantity
NEW CUSTOMER:
Welcome to Bisco Dental Products Canada Inc.
To set up a new customer account, we require the
following information:
• BILL TO – Name, Address, Phone Number
• SHIP TO - Name, Address, Phone Number
• Email Address & Fax Number
• Method of Payment (Visa or Mastercard)
Pre-Payment is required for your first order to establish a new
customer account. For all subsequent orders, you can choose
your preferred method of payment from the payment terms*
PAYMENT TERMS*
CREDIT CARD PAYMENT: We accept VISA or
MASTERCARD. At your request, we will keep your
credit card number and expiry date on file. Please
let us know if you would like all of your orders
automatically processed on your credit card.
NET 30 DAYS: Existing customer accounts are
payable within 30 days of the invoice date. As monthly
statements are not automatically issued, please
calculate the amount due from the invoice enclosed
with your parcel. Overdue NET 30 accounts are
subject to a finance charge.
ACCOUNT STATEMENTS: Account statements are
available by request. Statements are only issued
automatically for overdue account balances.
NON-SUFFICIENT FUNDS: If your payment by
cheque is not honoured or is returned, we will charge
your account with a $20.00 Non-Sufficient Funds fee.
PRODUCT WARRANTY:
At Bisco Dental Products Canada, we recognize
our responsibility in ensuring your satisfaction with
the products we supply. We will replace, at no extra
charge to you, any products that are proven to be
defective. Bisco Dental Products Canada does not,
however, accept liability for any damage or loss,
either direct or consequential, stemming from the
use or misuse of any product we distribute. It is the
responsibility of the user to determine the suitability
of the product for an intended procedure prior to use.
The use assumes all risk and liability in connection
therewith.
PRODUCT DELIVERY
All orders placed by 1:30 pm PST will be shipped the
same day. Subsequent orders will be shipped the
following day. Typically, most orders are delivered next
day to every major metropolitan city within Canada.
Please be aware that some destinations cannot be
reached by the next business day and may take
between 48-72 hours. Product delivery charges vary
by region and for urgent product deliveries surcharges
will apply.
PRODUCT RETURNS
We understand the time and frustration associated with
product returns and we want to help make the process
as efficient as possible. Our 30-DAY Guarantee
applies to each time a product in our catalogue is
purchased for the first time. Our standard return policy
applies to all products which have been purchased
more than once on your account.
If you must return a product, please follow the
guidelines below. All product returns must be
preauthorized. Products sent to us without
authorization will be refused.
STANDARD RETURN POLICY
Product returns will be authorized if the following
guidelines are met:
1. The product is returned within 30 days of the
invoice date.
2. The product is unopened, unused, and in the
original packaging.
3. The product is damaged or defective (determined
by Bisco representative).
Product returns will not be authorized if:
1. It has been 30+ days since the product was
purchased (date on invoice).
2. The product is opened or used (excluding
damaged or defective products).
3. It is a special order item (excluding damaged or
defective products).
Please call a Bisco customer service rep at 1-800-667-
8811 for authorization and return instructions. Please
have the following information available when you call:
1. Your customer number and/or office phone number
2. Original invoice number of product(s) being
returned.
3. Description of product(s) and reason for return.
Include lot # and expiry date, if applicable.
Because this information may have to be verified in
your file, we may need to call you back with a return
authorization or refusal. Returned products may be
subject to a minimum restocking charge of 15% or a
partial credit.
Please ensure that all returning products (once
authorized) are placed in protective packaging, are
properly addressed to Bisco Canada’s Head Office,
and include your account information.
1-800-667-8811 / www.biscocanada.com 1