Accenture's fifth annual global e-government study
Accenture's fifth annual global e-government study
Accenture's fifth annual global e-government study
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
schools, libraries and hospitals. This is a critical component<br />
of successful take-up of eGovernment, as<br />
Mexico currently has a very low Internet penetration<br />
of approximately 10 percent. Once a critical mass of<br />
citizens has access to the Internet, the <strong>government</strong><br />
hopes they will make extensive use of the applications<br />
and network services planned for the third<br />
phase, from 2006 and beyond.<br />
To build its eGovernment program, the Mexican<br />
<strong>government</strong> continues to work extensively with the<br />
private sector. For example, the e-Mexico connectivity<br />
program has been financed by the federal, state<br />
and municipal <strong>government</strong>s, as well as the private<br />
sector—including a number of major technology<br />
players, such as Microsoft, Hewlett-Packard and SAP.<br />
program. Currently, three modules have been completed,<br />
with the entire system expected to be finished<br />
after the first quarter of 2004.<br />
Although Mexico made average progress in 2004, its<br />
past performance indicates a strong commitment to<br />
eGovernment growth. The country continues to put<br />
the foundations—most critically, widespread citizen<br />
access—in place. The outstanding question for its<br />
eGovernment program is whether the country can<br />
capitalize on its significant investments in infrastructure<br />
improvements and regain the momentum<br />
of past years.<br />
The country already has some innovative practices in<br />
place with more in development. For example, most<br />
reports and publications available at Bancomext<br />
(www.bancomext.gob.mx) can be downloaded online.<br />
Others that must be purchased are available through<br />
the Centro de Información Digital Virtual Store. A<br />
user can purchase copies of printed publications and<br />
reports related to foreign trade, with an online help<br />
tool provided so direct contact with an agent is<br />
instantly available during certain hours.<br />
The Servicio de Administración Tributaria,<br />
www.sat.gob.mx, is rolling out a new service for<br />
businesses. Users that obtain a digital certificate<br />
will soon be able to use the certificate for electronic<br />
invoices through the service.<br />
The <strong>government</strong> is taking active steps to promote<br />
the use of its developing eGovernment program. The<br />
creation of the digital community centers—Internet<br />
connectivity to basic services related to education,<br />
health, the economy and <strong>government</strong>—is most notable.<br />
A more specific example is the <strong>government</strong>’s encouragement<br />
of tax payment via the Internet and the<br />
banks. The <strong>government</strong> is publicizing this new<br />
service by different media, such as newspapers<br />
and television.<br />
To measure the success of its initiatives, Mexico is<br />
developing a new project management system that<br />
will contain metrics, key performance indicators and<br />
a scorecard to facilitate follow-up on the e-Mexico<br />
87