Accenture's fifth annual global e-government study

schools, libraries and hospitals. This is a critical component
of successful take-up of eGovernment, as
Mexico currently has a very low Internet penetration
of approximately 10 percent. Once a critical mass of
citizens has access to the Internet, the government
hopes they will make extensive use of the applications
and network services planned for the third
phase, from 2006 and beyond.
To build its eGovernment program, the Mexican
government continues to work extensively with the
private sector. For example, the e-Mexico connectivity
program has been financed by the federal, state
and municipal governments, as well as the private
sector—including a number of major technology
players, such as Microsoft, Hewlett-Packard and SAP.
program. Currently, three modules have been completed,
with the entire system expected to be finished
after the first quarter of 2004.
Although Mexico made average progress in 2004, its
past performance indicates a strong commitment to
eGovernment growth. The country continues to put
the foundations—most critically, widespread citizen
access—in place. The outstanding question for its
eGovernment program is whether the country can
capitalize on its significant investments in infrastructure
improvements and regain the momentum
of past years.
The country already has some innovative practices in
place with more in development. For example, most
reports and publications available at Bancomext
(www.bancomext.gob.mx) can be downloaded online.
Others that must be purchased are available through
the Centro de Información Digital Virtual Store. A
user can purchase copies of printed publications and
reports related to foreign trade, with an online help
tool provided so direct contact with an agent is
instantly available during certain hours.
The Servicio de Administración Tributaria,
www.sat.gob.mx, is rolling out a new service for
businesses. Users that obtain a digital certificate
will soon be able to use the certificate for electronic
invoices through the service.
The government is taking active steps to promote
the use of its developing eGovernment program. The
creation of the digital community centers—Internet
connectivity to basic services related to education,
health, the economy and government—is most notable.
A more specific example is the government’s encouragement
of tax payment via the Internet and the
banks. The government is publicizing this new
service by different media, such as newspapers
and television.
To measure the success of its initiatives, Mexico is
developing a new project management system that
will contain metrics, key performance indicators and
a scorecard to facilitate follow-up on the e-Mexico
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