Accenture's fifth annual global e-government study

2004 key findings
Five key findings emerged from our research:
• eGovernment advances are diminishing.
• eGovernment leaders are reaping tangible
savings.
• Promoting take-up is taking hold, but the
challenge remains.
• The integration challenge is changing.
• Personalization is emerging.
The sections that follow expand on each of these
major findings.
eGovernment advances are
diminishing
This year we see clear evidence that with few exceptions
eGovernment advances are diminishing. The
average maturity increase across all countries in
2004 was 5.6 percent, in comparison to an average
of 7.4 percent in 2003 and 11.5 percent in 2002.
Former leaders that have made little progress for
the past few years now find themselves shoulder to
shoulder with countries that once were far behind.
In fact, this year the difference in maturity for a
large group of countries has dwindled to such a
small amount that we have introduced joint rankings
to reflect more accurately their juxtaposition.
We see this as further evidence of the plateau trend
we introduced in last year’s report, eGovernment
Leadership: Engaging the Customer. 1 Then we proposed
that countries progress through a series of
plateaus on their way to full eGovernment maturity.
We saw a pattern in which countries would introduce
an innovation, make rapid progress and
gradually level off as the amount of impact that
could come from an unchanged strategy began to
diminish. To jump to a new level of maturity, countries
had to reassess their priorities and craft a new
action plan. Few countries this year showed they
had made a true jump in maturity.
1
For a copy of eGovernment Leadership: Engaging the Customer, visit www.accenture.com/xd/xd.aspit=enweb&xd=newsroom\epresskit\
egovernment\egov_epress.xml
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