Accenture's fifth annual global e-government study

Denmark
2004 Rank: 4 (joint)
2003 Rank: 4
2002 Rank: 5
Vision introduced: 2001
Vision title:
Digital Administration
(Digital Forvaltning)
Vision summary:
The eGovernment vision is to systematically
use digital technologies to introduce new ways
of thinking and transform organizations and
work processes to improve the quality of service
and efficiency.
Regular Internet users (percent of population):
66.53 percent
Denmark
Denmark remained in fourth place in the rankings
this year, joined by Australia, Finland and Sweden.
It made little measurable progress in overall maturity,
with its score improving by less than 1 percent.
The country’s strong starting point has enabled it
to hold onto its position in the top 10. However,
Denmark’s relative lack of new or improved services
has allowed Australia and Finland to catch up to it.
There were no noteworthy changes to Denmark’s
eGovernment vision or leadership during the past
year. Project eGovernment (www.e.gov.dk), first
developed in 2001 and expected to run until 2004,
has been extended to 2006. The guiding principle
behind Project eGovernment is that the responsibility
for implementing eGovernment should be
decentralized, but that in some instances there may
be a need for common guidelines and solutions to
general problems of a legal, technical and organizational
nature. Accordingly, financing for Project
eGovernment is shared among national, regional
and municipal authorities.
While little changed in Denmark’s eGovernment
program last year, the Digital Taskforce (which,
along with the Ministries of Finance and Science,
Technology and Innovation, has responsibility for
implementing the national eGovernment vision)
released a new eGovernment strategy in February
2004. This new strategy has a greater focus on
return on investment and tangible eGovernment
benefits. Additional changes may come as a result
of a number of recent eGovernment surveys conducted
on behalf of Danish government agencies
that do not show clear, measurable benefits from
existing eGovernment programs.
While eGovernment progress in Denmark was
slower than in years past, a number of new initiatives
were launched in 2003. While these projects
are not directly related to delivering services, they
are important fundamentals that should allow the
country to improve service delivery in the future. In
February 2003, the Danish government appointed
telecommunications company TDC to deliver the
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