Accenture's fifth annual global e-government study
Accenture's fifth annual global e-government study
Accenture's fifth annual global e-government study
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Brazil<br />
2004 Rank: 21<br />
2003 Rank: 21<br />
2002 Rank: 19<br />
Vision introduced: 1999<br />
Vision title:<br />
Electronic Government<br />
(Rede Br@sil.gov)<br />
Vision summary:<br />
To permit any citizen access to the new information<br />
technology, and to be prepared to join a new<br />
dimension of the democracy.<br />
Regular Internet users (percent of population):<br />
13.71 percent<br />
Brazil<br />
Brazil had no change in its overall ranking, the result<br />
of improvement of less than 2 percent in overall<br />
maturity. The modest improvement can be attributed<br />
for the most part to the lack of new investments<br />
and low prioritization of information technology<br />
during the first year of the new <strong>government</strong>, whose<br />
main priorities have been social programs.<br />
The new president, Mr. Luis Ignacio Lula da Silva,<br />
was elected with a very determined focus on a<br />
social transformation agenda comprising social<br />
security, tax, legal, economic and administrative<br />
reforms. Programs such as Fome Zero (hunger<br />
and poverty combat) have been prioritized. On the<br />
other hand, investments in information technology<br />
have been cut or drastically reduced to reach tight<br />
fiscal goals, leading to a considerable impact on<br />
eGovernment development.<br />
Consequently, a number of Brazil’s scores for this<br />
year reflect the deferred eGovernment focus. Brazil<br />
scored below the average in terms of services that<br />
improved in depth to either an interact level or a<br />
transact level. Additionally, a number of countries<br />
overtook Brazil in overall customer relationship<br />
management score, one of the country’s strengths<br />
in 2002.<br />
Last year’s lull notwithstanding, Brazil seems poised<br />
for marked activity over the coming year. A new<br />
head of eGovernment was appointed in January<br />
2003: José Dirceu de Oliveira e Silva, minister chief<br />
of staff of the Brazilian presidency, will be responsible<br />
for implementing the Brazilian eGovernment vision.<br />
Additionally, an eGovernment Executive Committee<br />
was created by presidential decree on October 18,<br />
2003. This committee is responsible for formulating<br />
policies, establishing directives, and planning,<br />
coordinating and developing information and communications<br />
technology. It also drives interoperability<br />
between <strong>government</strong> agencies and public-sector<br />
reform through information technology.<br />
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