Accenture's fifth annual global e-government study

Cross-industry services
A number of services that could be considered truly
innovative defy categorization into the five industries
described here. Nevertheless, they are worthy of
notice, particularly as they are excellent examples of
the potential of cross-agency integration.
Singapore offers one of the most interesting services
we have seen this year for registering a new business
(https://licences.business.gov.sg). This is a highly
interactive website that uses a shopping-cart analogy
called “My License Cart.” A user first chooses the
type of business to be registered from a broad list
that covers everything from vendors selling cooked
food to mining and quarrying operations. The website
then provides a list of all relevant licenses,
permits and administrative matters for the business,
from which the user can choose, apply for and add
to the shopping cart. At checkout, the user can view
the total amount to be paid, make the payment
with a credit card and then check the status of the
application online.
Japan also offers a one-stop shop for users to
obtain information about starting a business. The
Sogyo Navi (Starting Business Navigator) portal,
www.sogyo-navi.jp/index.html, was enabled by
cooperation between the public and private sectors,
led by the Ministry of Economy, Trade and Industry.
Currently, it allows users to obtain all information
www.sogyo-navi.jp/index.html
about starting a business, download the application
forms and ask for support in procedures related to
starting a business. Online filing will be operational
in the future.
Through Norway’s Altinn (https://www.altinn.no), a
business can submit mandatory company information
to the government directly from its internal IT
systems or via a Web interface. Altinn is a new
initiative to minimize administrative activities and
simplify the dialogue with government for businesses
and citizens. It is a good example of government
bundling business-related services; it is the start of
a common way for businesses and citizens to report
all types of financial information to different government
agencies. Although the program is an
initiative of the Directorate of Taxes, Statistics
Norway and the Brønnøysund Register of Legal
https://licences.business.gov.sg
https://www.altinn.no
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