Accenture's fifth annual global e-government study
Accenture's fifth annual global e-government study
Accenture's fifth annual global e-government study
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Innovative practices in eGovernment<br />
www.csn.se<br />
the paper form. The site also checks a user’s answers<br />
before submission, so there is less chance an application<br />
will be rejected because of missing or<br />
conflicting information.<br />
Sweden offers similar functionality through its<br />
online Student Aid program, Webbsvar, at<br />
www.csn.se. Students under the age of 20 are<br />
granted student aid without having to apply. For<br />
students over the age of 20 who <strong>study</strong> below thirdlevel<br />
education, application forms can be ordered or<br />
printed from the website. Webbsvar is an intentionsbased<br />
service centered on the customer. It has a full<br />
status report function, which details exactly what<br />
has happened or is happening to a user’s request.<br />
Users can view the value of their student loans,<br />
when coming payments are due, transaction histories<br />
and more. They can also get a status report of<br />
pending applications. Legislation currently prevents<br />
Webbsvar from accepting electronic applications and<br />
this is the site’s most obviously lacking function.<br />
Malaysia has successfully implemented the Malaysian<br />
Smart School Pilot Project (www.ppk.kpm.my/<br />
smartschool), another high-profile application within<br />
Malaysia’s Multimedia Super Corridor project. The<br />
Smart School project’s intent is to transform the<br />
Malaysian education system into an advanced<br />
technology-based process that will revolutionize<br />
the way students learn, think and act. Though active<br />
for just more than a year and with several years to<br />
go until full implementation, the pilot has already<br />
reached some impressive achievements, including the<br />
production of about 1,500 courseware titles, a firstever<br />
integrated Smart School management system<br />
for Malaysian schools and the establishment of 87<br />
Malaysian Smart Schools.<br />
www.ppk.kpm.my/smartschool<br />
In the Netherlands, the Open Universiteit Nederland<br />
(www.ou.nl), an independent <strong>government</strong>-funded<br />
institute for distance learning at the university level,<br />
has a very well organized site that makes it possible<br />
to find information about courses, ask people who<br />
have taken the courses questions about their experiences<br />
and register online. It offers all of its students<br />
an electronic learning environment through which<br />
they can easily communicate with each other and<br />
with their teachers. Furthermore, students can<br />
download learning materials and check their knowledge<br />
and skills with a short introductory opening<br />
test on Studienet, the special extranet for students.<br />
Currently, almost 15,000 students make use of<br />
Studienet, making it the country’s largest electronic<br />
learning environment.<br />
www.ou.nl<br />
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