Accenture's fifth annual global e-government study

www.fafsa.ed.gov
Education
www.inburgeringsloket.nl
mailed to the defendant. Defendants can then
answer the claims by filling in forms online and payments
can be made via credit card. Defendants and
claimants can track the status of the claim online.
Immigrants that move to the Netherlands can
obtain all the information needed to settle in
the country through the Inburgeringsloket
(www.inburgeringsloket.nl) service, which is currently
offered in Dutch and German. Inburgeringsloket provides
a single point of contact through its “virtual
counter,” which points immigrants to an introduction
to Dutch society and overviews of how things
work—for example, how to go to the hospital and
whom to call in emergencies.
We saw continued maturing in the education industry.
Whereas third-level sites already have reached a
high level of maturity, improvement in primary and
secondary education sites continues to drive the
growth of the industry as a whole.
Educational services frequently are within the
purview of local jurisdictions. As a result, many
educational services fall out of the scope of what
we survey in our eGovernment Leadership research.
Nevertheless, among national-level education services
we saw improvement overall and a number of
noteworthy practices.
The United States Free Application for Federal
Student Aid site (www.fafsa.ed.gov) offers an excellent
service for every phase of the federal student
aid applications process. The site is organized around
a logical timeline—before beginning an application,
filling out an application and application follow-up—
and provides information on getting organized,
establishing eligibility and applying for a PIN for
fast online aid filing. It also provides the application
itself and functionality for checking the status of
an application as quickly as one week after online
submission. The website uses skip logic based on a
user’s information, which means online applicants
need to answer fewer questions than those using
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