Accenture's fifth annual global e-government study

Innovative practices in eGovernment
them to create and forward electronic forms directly
to the patient’s public health center. Personal data
are registered in the Vitale card, using the citizen
heath services’ identifier, so that the provider electronically
transmits the relevant information. By
December 2003, about 176,000 health professionals
had transmitted electronic forms, which represents
57 percent of the statements received by the general
health insurance scheme. Citizens can also track the
status of their payments through the Internet service,
which is offered by the Assurance Maladie en ligne
(www.ameli.fr).
www.ameli.fr
www.courtservice.gov.uk
https://www.moneyclaim.gov.uk/csmco2/index.jsp
Immigration, justice
and security
We saw little change across services in the immigration,
justice and security agencies in 2004. However,
the types of services these agencies provide are not
likely to be the focus of apparent, customer-facing
eGovernment improvements. Rather, these improvements
typically come in the areas of internal
processes and government-to-government interaction
and thus, may be invisible to an outside observer.
Much of the effort in this industry is focused on
enablers of security, such as incorporating biometrics
and ID cards to assure the wrong people do not
exploit existing systems and services. Nevertheless,
we found a number of services focused on the end
user that are worth noting.
The United Kingdom Court Service (www.courtservice.
gov.uk) has developed an interesting service for
handling money claims online. Billed as the Court
Service’s first step in bringing court users an
Internet-based service, Money Claim Online
(https://www.moneyclaim.gov.uk/csmco2/index.jsp)
allows citizens to claim online fixed amounts of
money less than UK£100,000. After a claimant registers
with the service and creates a user ID, he or she
completes information on the claim online, guided
through the process step by step. The website displays
a claim number and then submits the claim to
a county court bulk center to be processed and
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