Accenture's fifth annual global e-government study

www.consumerinformation.ca
eligibility. The GovBenefits site exemplifies the citizen-centric
concept in that it covers all benefits that
people might be entitled to, no matter from where
the benefit originates.
Canada offers another excellent example of crossagency
collaboration—this time across vertical levels
of government. The Canadian Consumer Information
Gateway (www.consumerinformation.ca) is an online
initiative that includes more than 35 federal government
departments and agencies, as well as more
than 250 provincial and territorial partners. These
organizations have come together to promote
Canadian consumer interests and awareness. One
useful tool being piloted on the gateway is called
the Complaint Courier, which assists the user in
sending a complaint in a step-by-step process. The
site even offers a dialogue coach for helping customers
call in a complaint and a letter wizard for
creating a written complaint. The last step allows a
user to submit a complaint to the appropriate complaint
board online—regardless of the province or city.
In Finland, the joint service Työeläke.fi
(www.tyoelake.fi) of the Pension Insurance Companies
and the Finnish Centre for Pensions contains a personal
employment record of everyone that is insured
under Finnish earnings-related pension schemes.
Työeläke.fi brings together information from the
nine different pension systems and about 70 different
pension institutes in Finland today. On the portal
users can check that their personal employment
information is correct, find out which insurance
company manages their earnings-related pension,
access a preliminary calculation of the amount of
their earnings-related pensions and calculate their
pension estimates directly online. The site is kept
www.tyoelake.fi
secure through public key infrastructure authentication
with a FineID card, electronic social security
card or online banking authentication.
One final example of public- and private-sector
collaboration in human services is the SÉSAM Vitale
system (www.sesam-vitale.fr). Fifty million “cartes
Vitale” have been distributed to French citizens.
When the citizens show their cards to health professionals
(such as doctors, pharmacies, hospitals,
dental surgeons and midwives) registered and
equipped with a terminal, the Vitale system enables
www.sesam-vitale.fr
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