Accenture's fifth annual global e-government study

Innovative practices in eGovernment
may contribute to why the more quantitative
measures of this survey show them as maturing
more slowly than other industries.
As an industry, human services improved modestly.
The examples here spotlight some of the latest and
most successful forays into cross-agency (or crosssector)
collaboration.
As was the case in last year’s research, some of the
best examples came in the area of job-search offerings.
Australia’s JobSearch (www.jobsearch.gov.au)
allows registered users to create and submit
resumes—and then use those resumes in applications
for governmental and nongovernmental jobs
alike. JobSearch offers a job-matching feature that
helps users link up with the jobs most suited to their
skills and interests. The site is a good example of
bundling related services and integrating offerings
across the public and private sectors. For example, a
user can find a job, build a resume, apply for the job,
review training programs and find out about working
conditions and wages—all through the same site.
Canada’s Job Search site (www.jobsetc.ca/toolbox/
job_search/jobSearch.dolang=e) offers some of the
same functionality. It is an interactive site that also
allows for searching multiple sites—in business and
in government—simultaneously. It even provides
e-mail alerts when jobs matching specific criteria
of the user are posted. The site provides a resume
builder tool and a way to submit online applications
for federal jobs.
www.jobsetc.ca/toolbox/job_search/jobSearch.dolang=e
The United States provides its citizens information
on all government benefits through its GovBenefits
site, www.govbenefits.gov. The site offers several
ways to search for the information. While it does
entail making choices about what the user wants to
know, once a specific benefit is selected, there is a
good overview provided with relevant links for additional
information, such as how to determine
www.jobsearch.gov.au
www.govbenefits.gov
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