Accenture's fifth annual global e-government study

Innovative practices in eGovernment
One such product, called ePostboxen, allows a citizen
to collect incoming mail and bills in one secure
place and then link to an Internet bank. The citizen
can then pay all the bills through this entry point.
Citizens also can use ePostboxen to send secure
e-mails. For businesses, Posten offers a track and
trace service similar to what Posten’s private competitors
provide in that it allows businesses to track
parcels on their way to receivers and makes complete
status and transaction history available. Other
functions, offered through Posten’s PacSoft Online
service, include automatic label printing and adding
user profiles.
Likewise, the United States Postal Service
implemented its Confirm offering (www.usps.com/
nationalpremieraccounts/confirm.htm) as a way to
add value for its critical bulk mailer customer segment.
Using a system of barcodes and automated
scanning technology, Confirm allows large mailers
to track their outgoing and incoming mailings
throughout the postal system via the Internet. With
advance knowledge of when mailings are hitting
target mailboxes and when replies are on their
way back, Confirm customers can better coordinate
their marketing efforts and plan staff and inventory
more accurately.
www.deutschepost.de
The German postal service (www.deutschepost.de) is
a fine example of using a portal to provide access to
both traditional and online-only services. The site
provides basic information services—such as postal
code searches, branch information, postage calculators
and an online philatelic shop—as well as more
complex services, such as online change of address
and stamp printing. The ePost function offers tiered
(basic to premium) e-mail services, as well as storage
and shared access for digital photo albums and
online subscriptions to more than 200 magazines.
For businesses, the direct marketing shop offers a
whole roster of functions for planning and executing
a direct marketing campaign. It provides links to
marketing studies and other free informational
brochures, contact information for potential direct
mailing partners, detailed postage calculators and
online forums for direct marketers.
www.usps.com/nationalpremieraccounts/confirm.htm
48