Accenture's fifth annual global e-government study
Accenture's fifth annual global e-government study
Accenture's fifth annual global e-government study
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Innovative practices in eGovernment<br />
One such product, called ePostboxen, allows a citizen<br />
to collect incoming mail and bills in one secure<br />
place and then link to an Internet bank. The citizen<br />
can then pay all the bills through this entry point.<br />
Citizens also can use ePostboxen to send secure<br />
e-mails. For businesses, Posten offers a track and<br />
trace service similar to what Posten’s private competitors<br />
provide in that it allows businesses to track<br />
parcels on their way to receivers and makes complete<br />
status and transaction history available. Other<br />
functions, offered through Posten’s PacSoft Online<br />
service, include automatic label printing and adding<br />
user profiles.<br />
Likewise, the United States Postal Service<br />
implemented its Confirm offering (www.usps.com/<br />
nationalpremieraccounts/confirm.htm) as a way to<br />
add value for its critical bulk mailer customer segment.<br />
Using a system of barcodes and automated<br />
scanning technology, Confirm allows large mailers<br />
to track their outgoing and incoming mailings<br />
throughout the postal system via the Internet. With<br />
advance knowledge of when mailings are hitting<br />
target mailboxes and when replies are on their<br />
way back, Confirm customers can better coordinate<br />
their marketing efforts and plan staff and inventory<br />
more accurately.<br />
www.deutschepost.de<br />
The German postal service (www.deutschepost.de) is<br />
a fine example of using a portal to provide access to<br />
both traditional and online-only services. The site<br />
provides basic information services—such as postal<br />
code searches, branch information, postage calculators<br />
and an online philatelic shop—as well as more<br />
complex services, such as online change of address<br />
and stamp printing. The ePost function offers tiered<br />
(basic to premium) e-mail services, as well as storage<br />
and shared access for digital photo albums and<br />
online subscriptions to more than 200 magazines.<br />
For businesses, the direct marketing shop offers a<br />
whole roster of functions for planning and executing<br />
a direct marketing campaign. It provides links to<br />
marketing studies and other free informational<br />
brochures, contact information for potential direct<br />
mailing partners, detailed postage calculators and<br />
online forums for direct marketers.<br />
www.usps.com/nationalpremieraccounts/confirm.htm<br />
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