Accenture's fifth annual global e-government study
Accenture's fifth annual global e-government study
Accenture's fifth annual global e-government study
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Executive summary<br />
This is the <strong>fifth</strong> year Accenture has surveyed the<br />
international eGovernment landscape. Our goal in<br />
these eGovernment Leadership reports is to provide<br />
insights into trends and examples of some of the<br />
most innovative practices to help <strong>government</strong>s<br />
learn from each other and improve their overall<br />
eGovernment performance.<br />
Clearly the most consistent trend in <strong>government</strong> as<br />
a whole over time is that <strong>government</strong>s try to take<br />
the finite resources they have and put them to use<br />
for the greatest public good. Governments are under<br />
constant pressure to improve the quality and costeffectiveness<br />
of service delivery. To meet the incessant<br />
demands on their limited resources, Accenture<br />
believes that they need to transform into highperformance<br />
<strong>government</strong>s.<br />
High-performance <strong>government</strong>s are ones that meet<br />
their statutory obligations and their stakeholder<br />
expectations in the most cost-effective way possible.<br />
They continually strive for more and better<br />
outcomes for less and less cost. They extract maximum<br />
value from every resource expended. In the<br />
process, they transform service delivery—and are<br />
unafraid to discard old business models and<br />
processes that no longer work in favor of newer,<br />
technology-enabled ones. It is this last attribute<br />
where eGovernment has its greatest potential. Thus,<br />
Accenture believes eGovernment is an important<br />
lever for delivering value.<br />
Our aim, therefore, is not just to chart the current<br />
eGovernment landscape, but also to help the public<br />
sector map out better strategies for leveraging<br />
eGovernment to deliver high performance.<br />
We have made our research richer in 2004 by adding<br />
a number of new elements. We have augmented our<br />
research base—a quantitative assessment of the<br />
quality and maturity of services for both citizens<br />
and businesses available through 22 national <strong>government</strong>s—by<br />
introducing a new survey component.<br />
This year we include the results of a quantitative<br />
survey of citizens’ attitudes and practices related<br />
to eGovernment in 12 countries. By combining our<br />
understanding of <strong>global</strong> trends with first-hand feedback<br />
from the citizens themselves, we believe we are<br />
offering the most complete picture of the state of<br />
eGovernment around the world to date.<br />
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