Accenture's fifth annual global e-government study
Accenture's fifth annual global e-government study
Accenture's fifth annual global e-government study
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Figure 17: eGovernment growth by industry<br />
Revenue<br />
27%<br />
52%<br />
62%<br />
70%<br />
Postal<br />
28%<br />
43%<br />
57%<br />
56%<br />
Human services<br />
17%<br />
34%<br />
51%<br />
50%<br />
Education<br />
26%<br />
39%<br />
46%<br />
57%<br />
Immigration/<br />
justice/security<br />
7%<br />
21%<br />
34%<br />
31%<br />
Average<br />
21%<br />
38%<br />
49%<br />
54%<br />
0 20 40 60 80<br />
2004 overall<br />
maturity score<br />
2003 overall<br />
maturity score<br />
2002 overall<br />
maturity score<br />
2001 overall<br />
maturity score<br />
Revenue and customs<br />
Revenue and customs agencies are charged with<br />
collecting the taxes that run the <strong>government</strong>.<br />
Because their regulations touch such a broad base<br />
of both citizens and businesses, elimination of<br />
low-value manual processes can have a profound<br />
impact—allowing agencies to focus on the bigger<br />
challenges of enforcing compliance and improving<br />
service. If revenue and customs agencies can ensure<br />
these interactions are simple and swift, the departments<br />
can perform their revenue-raising jobs easier<br />
and cheaper. The innovative practices here show<br />
how <strong>government</strong>s in the revenue and customs areas<br />
have used online services to encourage compliance<br />
while reducing the burden on the customer.<br />
43
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