Accenture's fifth annual global e-government study

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The citizens’ view Overall, users think eGovernment makes it easier to stay informed. Not as many agree that it makes transactions easier, but this is at least partially due to current experience levels (see Figures 12a and 12b). Fewer people have used transactional services than informational ones and thus, transactional services are likely to be rated lower. (Interestingly, as Figure 8 shows, satisfaction with eGovernment is higher among users who have used it for transactional purposes than among those who have used it for information alone.) The point here is that exposure to eGovernment is very important. Governments have a job to do in educating citizens about their offerings. As an example, when asked to rate the development of eGovernment in their country, four in 10 Germans did not feel qualified to discuss how good a job their government is doing. Increasing understanding (and then take-up) of eGovernment services will result from governments aggressively promoting them. Many governments will have to invest more strongly in building marketing competency than they have in the past. Figure 12a: Comparison of attitudes toward eGovernment’s effectiveness for informational and transactional purposes Australia Does eGovernment make it easier to stay informed Belgium Canada France Germany Ireland Italy Singapore Spain Sweden United Kingdom United States Internet penetration High Medium Low 0 20 40 60 80 100 Percentage of all who have ever used eGovernment services in each country Yes No Don't know 32
Figure 12b: Comparison of attitudes toward eGovernment’s effectiveness for informational and transactional purposes Australia Does eGovernment make it easier to conduct transactions Belgium Canada France Germany Ireland Italy Singapore Spain Sweden United Kingdom United States Internet penetration High Medium Low 0 20 40 60 80 100 Percentage of all who have ever used eGovernment services in each country Yes No Don't know 33
Page 1 and 2: The Government Executive Series eGo
Page 3 and 4: Table of contents Foreword.........
Page 5 and 6: Executive summary This is the fifth
Page 7 and 8: These challenges will have to be ma
Page 9 and 10: For the fourth year in a row, the t
Page 11 and 12: Kingdom and the Netherlands share n
Page 13 and 14: The countries in the mid-range of m
Page 15 and 16: eGovernment for service transformat
Page 17 and 18: eports that electronic filing of re
Page 19 and 20: e-services; advertisements on radio
Page 21 and 22: Building integration from decentral
Page 23 and 24: out with the same level of technica
Page 25 and 26: The citizens’ view Most of govern
Page 27 and 28: preference for Internet contact, su
Page 29: them money. (As detailed in the “
Page 32 and 33: The citizens’ view However, conce
Page 36 and 37: The citizens’ view Future priorit
Page 39 and 40: Driving value through eGovernment A
Page 41 and 42: The Accenture Public Sector Value M
Page 44 and 45: Innovative practices in eGovernment
Page 58: Innovative practices in eGovernment
Page 61: Accenture believes that service tra
Page 64 and 65: Australia 2004 Rank: 4 (joint) 2003
Page 66 and 67: Belgium 2004 Rank: 11 (joint) 2003
Page 68 and 69: Brazil 2004 Rank: 21 2003 Rank: 21
Page 70 and 71: Canada 2004 Rank: 1 2003 Rank: 1 20
Page 72 and 73: Denmark 2004 Rank: 4 (joint) 2003 R
Page 74 and 75: Finland 2004 Rank: 4 (joint) 2003 R
Page 76 and 77: France 2004 Rank: 8 2003 Rank: 12 2
Page 78 and 79: Germany 2004: 14 2003 Rank: 10 2002
Page 80 and 81: Ireland 2004 Rank: 11 (joint) 2003
Page 82 and 83: Italy 2004 Rank: 18 2003 Rank: 17 2
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Japan 2004 Rank: 11 (joint) 2003 Ra
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Malaysia 2004 Rank: 17 2003 Rank: 1
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Mexico 2004 Rank: 19 2003 Rank: 19
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The Netherlands 2004 Rank: 9 (joint
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Norway 2004 Rank: 15 (joint) 2003 R
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Portugal 2004 Rank: 20 2003 Rank: 2
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Singapore 2004 Rank: 2 (joint) 2003
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South Africa 2004 Rank: 22 2003 Ran
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Spain 2004 Rank: 15 (joint) 2003 Ra
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Sweden 2004 Rank: 4 (joint) 2003 Ra
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The United Kingdom 2004 Rank: 9 (jo
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The United States 2004 Rank: 2 (joi
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Appendix—research methodologies Q
Page 110 and 111:
Appendix—research methodologies O
Page 112:
About Accenture Accenture is a glob
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Accenture's fifth annual global e-government study

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