Accenture's fifth annual global e-government study

The citizens’ view
However, concerns exist as to whether eGovernment
will exclude those without Internet access. More
people agree than disagree with the statement that
people without Internet access will get fewer government
services (see Figure 11). There also are some
who believe it will make dealing with government
Figure 11: Attitudes toward eGovernment
eGovernment will make dealing with government agencies more impersonal.
less personal, and who doubt whether it will save
money, improve efficiency and make government
more accountable. Clearly addressing these issues
while making sites easier to use and more secure
will help improve attitudes and drive usage.
Net disagree
Net agree*
US
•
IT
•
CA
•
BE
•
AU
•
IR
•
SI
•
GE
•
UK
•
FR
•
SP
•
SW
•
-30 -20 -10 0 10 20 30 40 50 60 70 80
eGovernment will save the economy money in the long term.
Net disagree
Net agree
AU
•
FR
•
SI
•
IT
•
CA
•
IR
•
SW
•
UK
•
US
•
BE
•
GE
•
SP
•
-30 -20 -10 0 10 20 30 40 50 60 70 80
eGovernment will make government departments and agencies more efficient.
Net disagree
Net agree
AU
•
FR
•
SP
•
IR
•
CA
•
SW
•
BE
•
SI
•
UK
•
US
•
GE
•
IT
•
-30 -20 -10 0 10 20 30 40 50 60 70 80
*Net totals were calculated by subtracting the total number of respondents who disagreed with a statement from the total number who
agreed with it.
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