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Accenture's fifth annual global e-government study

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Current attitudes<br />

Overall, relatively positive attitudes exist toward<br />

eGovernment’s continued development. As Figure 10<br />

shows, the optimists (people who agree that<br />

eGovernment will make <strong>government</strong> more efficient<br />

and more accountable) outweigh the pessimists<br />

(people who disagree that eGovernment will make<br />

<strong>government</strong> more efficient and more accountable)<br />

by a significant amount.<br />

Figure 10: eGovernment optimists and pessimists<br />

Pessimist<br />

Optimist<br />

Net*<br />

Optimist Rank<br />

Australia 17<br />

29<br />

+12<br />

12<br />

Belgium<br />

7<br />

50<br />

+43<br />

2<br />

Canada<br />

14<br />

40<br />

+26<br />

7<br />

France<br />

12<br />

35<br />

+23<br />

9<br />

Germany<br />

9<br />

34<br />

+25<br />

8<br />

Ireland<br />

6<br />

46<br />

+40<br />

3<br />

Italy<br />

7<br />

46<br />

+39<br />

4<br />

Singapore<br />

3<br />

53<br />

+50<br />

1<br />

Spain<br />

12<br />

40<br />

+28<br />

5<br />

Sweden<br />

5<br />

33<br />

+28<br />

5<br />

United Kingdom<br />

20<br />

37<br />

+17<br />

11<br />

United States<br />

13<br />

36<br />

+23<br />

9<br />

Internet penetration<br />

High<br />

12<br />

35<br />

+23<br />

Medium<br />

9<br />

44<br />

+35<br />

Low<br />

10<br />

40<br />

+30<br />

20 10 0<br />

10 20 30 40 50<br />

Percentage of all regular Internet users<br />

Agree <strong>government</strong> is more efficient/accountable due to eGovernment<br />

Disagree <strong>government</strong> is more efficient/accountable due to eGovernment<br />

*Net optimist is calculated by subtracting the total number of pessimists from the total number of optimists.<br />

29

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