Accenture's fifth annual global e-government study

More documents

Recommendations

Info

High performance in government What characterizes high performance in government Through our extensive research and experience in the public sector, Accenture has found that true high-performance governments bear unmistakable hallmarks. High-performance governments generate maximum public value. They are relentlessly citizen centered and outcome focused. Their capabilities and operational activities all support the delivery of outcomes defined by their mission, and they measure their performance based on those outcomes—not just inputs and outputs. At the same time, high-performance governments are committed to cost-effectiveness. They hold themselves accountable; they actively accept their role as stewards of the public trust; and they make their operations and results transparent to all. They are innovative and flexible, continually striving to improve value delivery, and are able to respond creatively to new challenges and opportunities. They work in open and collaborative ways, understanding that their organization is part of a larger system, and cultivate working relationships with other agencies, organizations and stakeholders. Finally, high-performance governments reflect their enthusiasm for delivering public value. This evident passion engages both internal staff and external stakeholders in active support of their organizations’ missions. Electronic government (eGovernment) enables high performance. It enables better outcomes for less cost—maximum value from every resource expended. It provides an avenue for enhanced or entirely new customer services—services that may not even have been imagined yet. In the process it helps governments transform service delivery, so that they meet their obligations to their stakeholders in the most efficient and cost-effective way possible.
Table of contents Foreword.............................................................................................2 Executive summary ............................................................................3 2004 key findings..............................................................................6 The citizens’ view.............................................................................23 Driving value through eGovernment..............................................37 Innovative practices in eGovernment ............................................42 Conclusion: Transforming service, transforming governments....58 Country reports ................................................................................61 Appendix—research methodologies..............................................106 1
Page 1: The Government Executive Series eGo
Page 5 and 6: Executive summary This is the fifth
Page 7 and 8: These challenges will have to be ma
Page 9 and 10: For the fourth year in a row, the t
Page 11 and 12: Kingdom and the Netherlands share n
Page 13 and 14: The countries in the mid-range of m
Page 15 and 16: eGovernment for service transformat
Page 17 and 18: eports that electronic filing of re
Page 19 and 20: e-services; advertisements on radio
Page 21 and 22: Building integration from decentral
Page 23 and 24: out with the same level of technica
Page 25 and 26: The citizens’ view Most of govern
Page 27 and 28: preference for Internet contact, su
Page 29: them money. (As detailed in the “
Page 32 and 33: The citizens’ view However, conce
Page 34 and 35: The citizens’ view Overall, users
Page 36 and 37: The citizens’ view Future priorit
Page 39 and 40: Driving value through eGovernment A
Page 41 and 42: The Accenture Public Sector Value M
Page 44 and 45: Innovative practices in eGovernment
Page 52 and 53:
Innovative practices in eGovernment
Page 54 and 55:
Page 56 and 57:
Page 58:
Page 61:
Accenture believes that service tra
Page 64 and 65:
Australia 2004 Rank: 4 (joint) 2003
Page 66 and 67:
Belgium 2004 Rank: 11 (joint) 2003
Page 68 and 69:
Brazil 2004 Rank: 21 2003 Rank: 21
Page 70 and 71:
Canada 2004 Rank: 1 2003 Rank: 1 20
Page 72 and 73:
Denmark 2004 Rank: 4 (joint) 2003 R
Page 74 and 75:
Finland 2004 Rank: 4 (joint) 2003 R
Page 76 and 77:
France 2004 Rank: 8 2003 Rank: 12 2
Page 78 and 79:
Germany 2004: 14 2003 Rank: 10 2002
Page 80 and 81:
Ireland 2004 Rank: 11 (joint) 2003
Page 82 and 83:
Italy 2004 Rank: 18 2003 Rank: 17 2
Page 84 and 85:
Japan 2004 Rank: 11 (joint) 2003 Ra
Page 86 and 87:
Malaysia 2004 Rank: 17 2003 Rank: 1
Page 88 and 89:
Mexico 2004 Rank: 19 2003 Rank: 19
Page 90 and 91:
The Netherlands 2004 Rank: 9 (joint
Page 92 and 93:
Norway 2004 Rank: 15 (joint) 2003 R
Page 94 and 95:
Portugal 2004 Rank: 20 2003 Rank: 2
Page 96 and 97:
Singapore 2004 Rank: 2 (joint) 2003
Page 98 and 99:
South Africa 2004 Rank: 22 2003 Ran
Page 100 and 101:
Spain 2004 Rank: 15 (joint) 2003 Ra
Page 102 and 103:
Sweden 2004 Rank: 4 (joint) 2003 Ra
Page 104 and 105:
The United Kingdom 2004 Rank: 9 (jo
Page 106 and 107:
The United States 2004 Rank: 2 (joi
Page 108 and 109:
Appendix—research methodologies Q
Page 110 and 111:
Appendix—research methodologies O
Page 112:
About Accenture Accenture is a glob
show all

Accenture's fifth annual global e-government study

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?