Whanau Ora : Report of the Taskforce on Whanau-Centred Initiatives

More documents

Recommendations

Info

5.1.6 Whānau members who had participated in provider programmes or services were interviewed (eight-twelve per provider). Whānau were asked to describe <strong>the</strong>ir experiences with providers and to give <strong>the</strong>ir perspectives on what worked well for <strong>the</strong>m in terms <strong>of</strong> effective service delivery for <strong>the</strong>ir whānau. 5.1.7 Iwi organisations were interviewed with regard to <strong>the</strong>ir particular roles and responsibilities, relationships and engagement with whānau and providers, input into service delivery, mechanisms used to streng<strong>the</strong>n or facilitate relationships, and <strong>the</strong>ir perceived impact on whānau wellbeing. 5.1.8 A number <strong>of</strong> aspects were identified as being important components <strong>of</strong> effective whānau-centred policy and service delivery across providers. 5.2 Themes The services that I am drawn towards are those where I have a relationship with staff members. Whe<strong>the</strong>r that relationship is through whakapapa or whanaungatanga is irrelevant, but knowing <strong>the</strong> people and knowing that <strong>the</strong>y know your whānau is important. Cultural Integrity in <strong>the</strong> Design and Delivery <strong>of</strong> Whānau-Centred Services 5.2.1 Recognising that a strong cultural foundation is important for whānau wellbeing and that cultural practice underpins effective provider-whānau relationships, <strong>the</strong> following cultural elements are important for <strong>the</strong> design and delivery <strong>of</strong> whānau-centred services: • tikanga competent service design and delivery – ie, <strong>the</strong> design <strong>of</strong> services in accordance with Māori values and philosophy • service design and delivery based on Māori models <strong>of</strong> holistic wellbeing • providing for tikanga Māori in all aspects <strong>of</strong> provider operation. 5.2.2 Utilising whakapapa relationships to build relationships between providers and whānau, and whakapapa connections and cultural contexts to affirm cultural identity, rebuild self-esteem and support <strong>the</strong> development <strong>of</strong> whānau wellbeing through: • using appropriate cultural communication and social skills • ensuring service designers and deliverers are culturally competent and knowledgeable in <strong>the</strong> dynamics <strong>of</strong> whānau • using New Zealand community-based research to inform <strong>the</strong> design <strong>of</strong> service policy • drawing on Māori knowledge-based systems to design policy, services and support that will be effective for whānau • recognising <strong>the</strong> unique status and entitlement that whānau hold within <strong>the</strong> Treaty relationship, and that iwi and hapū hold as partners to <strong>the</strong> Treaty relationship. 38
Development and Delivery <strong>of</strong> Whānau-Centred Services 5.2.3 The approach underpinning <strong>the</strong> development and delivery <strong>of</strong> whānau-centred services should take account <strong>of</strong> <strong>the</strong> following principles: • recognition that <strong>the</strong> relationships between government, iwi, providers and whānau are relationships between equals, based on trust, respect and belief in <strong>the</strong> worth <strong>of</strong> <strong>the</strong> individuals and each o<strong>the</strong>r • whānau support is important for whānau wellbeing where providers respond to whānau needs and involve key whānau members • policy and service approaches should seek to empower, build and leverage whānau strengths • policy and funding design should provide for <strong>the</strong> time required to form enduring relationships, provide regular, consistent engagement and respond to whānau needs • whānau-centred services should provide for an integrated multi-service delivery approach that provides a single point <strong>of</strong> contact for whānau and a pathway to whānau wellbeing • measuring <strong>the</strong> effectiveness <strong>of</strong> service delivery to whānau should include reporting on <strong>the</strong> successes that whānau are experiencing as a result <strong>of</strong> <strong>the</strong> initiatives to demonstrate that outcomes are being achieved • a key focus on providing for early intervention and preventative measures • collaboration and complementarity between providers and agencies in policy design, delivery and funding • design and implementation <strong>of</strong> flexible and innovative whānau-centred initiatives • ongoing evaluation to build <strong>the</strong> evidence base on whānau-centred services. Empowering Whānau 5.2.4 Supporting whānau to take control <strong>of</strong> strategies for achieving whānau wellbeing necessitates: • working with whānau to identify wellbeing goals and develop pathways to achieve <strong>the</strong>se • inviting whānau to contribute <strong>the</strong>ir input, advice and feedback on service initiatives and policy • respecting <strong>the</strong> ability <strong>of</strong> whānau to take ownership <strong>of</strong> <strong>the</strong>ir realities and to identify <strong>the</strong> solutions <strong>the</strong>ir whānau need to achieve wellbeing • identifying <strong>the</strong> strengths within whānau to support <strong>the</strong> achievement <strong>of</strong> <strong>the</strong>ir goals, and providing additional support through services (and iwi, if appropriate) • building whānau knowledge, skills and capability to achieve <strong>the</strong>se goals and to manage <strong>the</strong>ir own solutions • including skills and knowledge transference mechanisms in service design and delivery to increase <strong>the</strong> ability <strong>of</strong> whānau to take control <strong>of</strong> <strong>the</strong>ir wellbeing. The Whānau <strong>Ora</strong> framework is <strong>the</strong> way all services should be <strong>of</strong>fered and provided throughout <strong>the</strong> country. An ideal service would draw on <strong>the</strong> strengths <strong>of</strong> <strong>the</strong> individual/family accessing <strong>the</strong> service and work with <strong>the</strong>m toward facilitating interdependence and longer-term wellbeing. 39
Page 1: Whānau Ora: <stro
Page 4 and 5: Contents Waiata ...................
Page 6 and 7: Waiata Whānau ora karanga Karanga
Page 8 and 9: Executive Summary Scope The <strong
Page 10 and 11: 4. Whānau-Centred Services Whānau
Page 12 and 13: 1. Background 1.1 Establishment <st
Page 14 and 15: 2. The Whānau Context 2.1 Defining
Page 16 and 17: three decades the
Page 18 and 19: Whānau Inclusion Within Society 2.
Page 20 and 21: Whānau Enterprise 2.3.13 Whānau e
Page 22 and 23: of the</st
Page 24 and 25: …it should not be a structure tha
Page 26 and 27: Establishing working relationships
Page 28 and 29: This scenario demonstrates how Whā
Page 30 and 31: 4 Whānau-Centred Initiatives - Per
Page 32 and 33: unemployment benefits, the<
Page 34 and 35: Not just about crisis and intervent
Page 36 and 37: 4.4.5 While some providers doubted
Page 38 and 39: 4.6.2 While the ef
Page 42 and 43: Moving to more strongly whānau/fam
Page 44 and 45: 6 Whānau-Centred Initiatives: The
Page 46 and 47: Ideally whānau members will choose
Page 48 and 49: When we look deep into our own cult
Page 50 and 51: Whānau Goals: Recommendations 6.2.
Page 52 and 53: We need to be passionate, visionary
Page 54 and 55: Relational Management 6.4.5 Key to
Page 56 and 57: 6.4.16 We acknowledge the</
Page 58 and 59: 7.2.3 A challenge for whānau-centr
Page 60 and 61: outcomes, such as the</stro
Page 62 and 63: of the</st
Page 64 and 65: oles in identifying providers who m
Page 66 and 67: 8 Implementation 8.1 Considerations
Page 68 and 69: • developing results-based indica
Page 70 and 71: 9 Appendices Appendix A: Ta
Page 72 and 73: Appendix B: Engagement Hui Location
Page 76: Printed in New Zealand by Blue Star

Whanau Ora : Report of the Taskforce on Whanau-Centred Initiatives

Create successful ePaper yourself

Delete template?

Save as template?