Whanau Ora : Report of the Taskforce on Whanau-Centred Initiatives

5.1.6 Whānau members who had participated in provider programmes or services
were interviewed (eight-twelve per provider). Whānau were asked to describe
<strong>the</strong>ir experiences with providers and to give <strong>the</strong>ir perspectives on what
worked well for <strong>the</strong>m in terms <strong>of</strong> effective service delivery for <strong>the</strong>ir whānau.
5.1.7 Iwi organisations were interviewed with regard to <strong>the</strong>ir particular roles and
responsibilities, relationships and engagement with whānau and providers,
input into service delivery, mechanisms used to streng<strong>the</strong>n or facilitate
relationships, and <strong>the</strong>ir perceived impact on whānau wellbeing.
5.1.8 A number <strong>of</strong> aspects were identified as being important components <strong>of</strong>
effective whānau-centred policy and service delivery across providers.
5.2 Themes
The services that I am
drawn towards are those
where I have a relationship
with staff members.
Whe<strong>the</strong>r that relationship
is through whakapapa
or whanaungatanga is
irrelevant, but knowing <strong>the</strong>
people and knowing that
<strong>the</strong>y know your whānau
is important.
Cultural Integrity in <strong>the</strong> Design and Delivery <strong>of</strong>
Whānau-Centred Services
5.2.1 Recognising that a strong cultural foundation is important for whānau
wellbeing and that cultural practice underpins effective provider-whānau
relationships, <strong>the</strong> following cultural elements are important for <strong>the</strong> design
and delivery <strong>of</strong> whānau-centred services:
• tikanga competent service design and delivery – ie, <strong>the</strong> design <strong>of</strong> services
in accordance with Māori values and philosophy
• service design and delivery based on Māori models <strong>of</strong> holistic wellbeing
• providing for tikanga Māori in all aspects <strong>of</strong> provider operation.
5.2.2 Utilising whakapapa relationships to build relationships between providers
and whānau, and whakapapa connections and cultural contexts to affirm
cultural identity, rebuild self-esteem and support <strong>the</strong> development <strong>of</strong> whānau
wellbeing through:
• using appropriate cultural communication and social skills
• ensuring service designers and deliverers are culturally competent and
knowledgeable in <strong>the</strong> dynamics <strong>of</strong> whānau
• using New Zealand community-based research to inform <strong>the</strong> design <strong>of</strong>
service policy
• drawing on Māori knowledge-based systems to design policy, services and
support that will be effective for whānau
• recognising <strong>the</strong> unique status and entitlement that whānau hold
within <strong>the</strong> Treaty relationship, and that iwi and hapū hold as partners
to <strong>the</strong> Treaty relationship.
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