Whanau Ora : Report of the Taskforce on Whanau-Centred Initiatives

3.2.3 Whānau Action and Engagement
• Whānau strengths are acknowledged and endorsed.
• Whānau ownership <strong>of</strong> solutions and actions is encouraged.
• Partnerships between whānau and providers are <strong>the</strong> norm.
• Whānau have opportunities to extend <strong>the</strong>ir own resources and expertise,
while also addressing <strong>the</strong> needs <strong>of</strong> individual members.
3.2.4 Whānau-Centred Design and Delivery <strong>of</strong> Services
• Services are designed and delivered in a way that places whānau at <strong>the</strong>
centre <strong>of</strong> service provision.
• Services build on <strong>the</strong> strengths and capabilities already present in whānau.
• Services and whānau interventions are underpinned by a focus on
building whānau capability so that <strong>the</strong>y are able to prevent crises,
manage problems and invest in <strong>the</strong>ir future.
3.2.5 Active and Responsive Government
• Government agencies should be responsive and flexible enough to align
with and support whānau, hapū and iwi aspirations.
• Government should invest in whānau aspirations.
Engagement empowers
whānau and provides
confidence to make
decisions.
The emphasis on building
<strong>the</strong> strengths and
resiliencies <strong>of</strong> whānau so
that <strong>the</strong>y can develop <strong>the</strong>ir
own appropriate responses
to <strong>the</strong>ir own needs is critical
for <strong>the</strong> achievement <strong>of</strong>
Whānau <strong>Ora</strong>.
Whānau are colleagues on
<strong>the</strong> process <strong>of</strong> change and
have a right to participation
in every aspect <strong>of</strong> practice…
<strong>the</strong> whānau is an expert in
<strong>the</strong>ir own experience.
3.2.6 Funding
• Funding arrangements should be consistent with a whānau-centred
approach to service delivery.
• The focus should be on a relational approach to contracting between
providers and government agencies which focuses on best outcomes
for whānau.
3.3 Measurement <strong>of</strong> Whānau <strong>Ora</strong> Outcomes
3.3.1 Measurement <strong>of</strong> outcomes at whānau, provider and population levels will
constitute an integral part <strong>of</strong> <strong>the</strong> ongoing implementation <strong>of</strong> Whānau <strong>Ora</strong>,
and will inform funding decisions.
3.3.2 The underlying principles <strong>of</strong> measurement <strong>of</strong> Whānau <strong>Ora</strong> outcomes would
include:
• balancing <strong>the</strong> need for provider accountability with <strong>the</strong> need for flexibility
and responsiveness in service delivery
• collecting outcome-focused ra<strong>the</strong>r than output-focused information,
(ie real, demonstrable gains for whānau)
• collecting continuous, timely data
• according value to both qualitative and quantitative information.
Until a comprehensive
monitoring and evaluation
system is created you are
not talking about contracting
for outcomes.
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