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<strong>Electricity</strong><br />

<strong>Emergency</strong><br />

<strong>Management</strong><br />

<strong>Planning</strong><br />

<strong>Guideline</strong><br />

Issue No: 4<br />

Prepared <strong>by</strong> the Tasmanian Jurisdictional System<br />

Security Coordinator<br />

May 2010<br />

Department of Infrastructure, Energy and Resources


Issue 1 July 2005.<br />

Issue 2 September 2005. Modified to reflect changes to Australian <strong>Electricity</strong> Law<br />

Issue 3 June 2006. Modified to reflect emphasis on preparedness.<br />

Issue 4 May 2010.<br />

Department of Infrastructure Energy and Resources<br />

10 Murray<br />

Hobart TAS 7000<br />

Ph: 1300 135 513<br />

Email: info@dier.tas.gov.au<br />

Website: www.dier.tas.gov.au<br />

© Department of Infrastructure, Energy and Resources


<strong>Emergency</strong> <strong>Management</strong> <strong>Planning</strong> <strong>Guideline</strong><br />

CONTENTS<br />

Glossary<br />

1. Purpose, Objectives and Scope<br />

1.1 Purpose<br />

1.2 Objectives<br />

1.3 Licence Obligations<br />

1.4 Scope of <strong>Emergency</strong> <strong>Management</strong> Plans<br />

1.5 Annual Review<br />

2 Background<br />

2.1 AEMO requirements<br />

2.2 Jurisdictional requirements<br />

2.3 NEM framework for management of emergencies<br />

2.4 AEMO Power System <strong>Emergency</strong> <strong>Management</strong> Plan<br />

2.5 Tasmanian <strong>Electricity</strong> <strong>Emergency</strong> <strong>Management</strong> Plan<br />

3 <strong>Planning</strong> to Achieve <strong>Emergency</strong> Preparedness<br />

3.1 General Requirements<br />

3.2 Risk management Basis<br />

3.3 Integration requirements<br />

3.4 Ongoing Review<br />

3.5 Documentation<br />

3.6 Auditing<br />

4. Independent Reporting of Entity <strong>Emergency</strong> <strong>Management</strong> Plans<br />

5. Incident Reporting<br />

- 1 - Issue 17,May 2010


<strong>Emergency</strong> <strong>Management</strong> <strong>Planning</strong> <strong>Guideline</strong><br />

GLOSSARY<br />

Term<br />

AEMO<br />

Director of Energy <strong>Planning</strong><br />

Meaning within the context of this guideline<br />

means the Australian Energy Market Operator<br />

The person appointed <strong>by</strong> the Minister for Energy under Section 4 of the<br />

Energy Co-ordination and <strong>Planning</strong> Act 1995<br />

ESI Act <strong>Electricity</strong> Supply Industry Act 1995<br />

JSSC<br />

Jurisdiction<br />

Licensee<br />

NER<br />

PSEMP<br />

Registered Participant<br />

The Jurisdictional System Security Co-ordinator appointed <strong>by</strong> the<br />

Minister for Energy in accordance with the National <strong>Electricity</strong> Law<br />

A state or territory government ‘participating jurisdiction’ under the<br />

National <strong>Electricity</strong> Rules<br />

A holder of a licence granted under the <strong>Electricity</strong> Supply Industry Act<br />

1995<br />

National <strong>Electricity</strong> Rules<br />

Power System <strong>Emergency</strong> <strong>Management</strong> Plan of AEMO<br />

A person who is registered with AEMO prescribed under the National<br />

<strong>Electricity</strong> Rules<br />

Regulator has the meaning given in the <strong>Electricity</strong> Supply Industry Act 1995<br />

Responsible Officer<br />

TEEMP<br />

The person appointed <strong>by</strong> the jurisdiction in accordance with the<br />

National <strong>Electricity</strong> Market Memorandum of Understanding on the<br />

Use of <strong>Emergency</strong> Powers between AEMO and the participating states<br />

The Tasmanian <strong>Electricity</strong> <strong>Emergency</strong> <strong>Management</strong> Plan<br />

- 2 - Issue 17,May 2010


<strong>Emergency</strong> <strong>Management</strong> <strong>Planning</strong> <strong>Guideline</strong><br />

1 PURPOSE OF THE GUIDELINE<br />

1.1 Purpose<br />

This <strong>Guideline</strong> is issued <strong>by</strong> the Jurisdictional System Security Coordinator (JSSC) to detail<br />

the responsibilities and obligations of certain electricity supply industry entities for<br />

emergency management planning. It applies to Licensees that:<br />

1.2 Objectives<br />

• operate an electricity generating facility with an installed capacity greater than<br />

15MW, excluding wind farms; or<br />

• provide network services; or<br />

• provide retail services to more than 200 customers whose annual consumption is<br />

each less than 750 MWh.,<br />

The objectives of the <strong>Guideline</strong> are:<br />

• to ensure that Licensees develop and maintain a high level of emergency<br />

preparedness to manage situations which impact on the normal supply of<br />

electricity; and<br />

• to ensure a cooperative and timely response from all industry stakeholders to<br />

minimise the impact of an electricity supply emergency.<br />

1.2 Licence Obligations<br />

It is a condition of each licence issued <strong>by</strong> the Regulator under the <strong>Electricity</strong> Supply<br />

Industry Act 1995, that the Licensee develop an emergency management plan as follows:<br />

<strong>Emergency</strong> <strong>Management</strong><br />

The Licensee must develop and maintain an emergency management plan in<br />

accordance with any guideline issued <strong>by</strong> the Jurisdictional System Security<br />

Coordinator.<br />

1.4 Scope of <strong>Emergency</strong> <strong>Management</strong> Plans<br />

The scope of the emergency management plan required <strong>by</strong> the licence includes formal<br />

plans, procedures and practices as well as the communication, training, exercising and<br />

auditing elements inherent in a comprehensive planning process structured to achieve a<br />

high level of emergency preparedness.<br />

1.5 Frequency of Review<br />

The JSSC will review the <strong>Guideline</strong> biennially in consultation with Licensees <strong>by</strong> 30 June in<br />

the relevant year.<br />

- 3 - Issue 17,May 2010


<strong>Emergency</strong> <strong>Management</strong> <strong>Planning</strong> <strong>Guideline</strong><br />

2 BACKGROUND<br />

2.1 AEMO requirements<br />

The National <strong>Electricity</strong> Rules (NER) establishes the Australian Energy Market Operator<br />

(AEMO) as the body responsible for power system security for the National <strong>Electricity</strong><br />

Market (NEM).<br />

In order to be able to operate the NEM satisfactorily, AEMO must have confidence that<br />

there are satisfactory procedures in place to cover emergency situations and that the<br />

relevant parties are practised in the use of these procedures.<br />

To this end, AEMO regularly conducts training exercises designed to test the emergency<br />

procedures in simulated situations.<br />

2.2 Jurisdictional requirements<br />

The Jurisdiction also needs to have confidence that there are comprehensive emergency<br />

procedures in place and practised to cover those emergency responses which will be<br />

managed <strong>by</strong> the Licensees themselves.<br />

Such emergency responses may be required for emergency events, which do not necessarily<br />

involve AEMO, but the appropriate responses will still need to be co-ordinated and<br />

appropriate organisations informed if such events do occur.<br />

For example, in the event of a power supply failure affecting the Central Business District<br />

(CBD), procedures need to be in place to alert relevant services such as police, fire, State<br />

<strong>Emergency</strong> Services (SES) and hospitals and keep them informed in regard to key details<br />

such as the extent and likely duration of the failure. Such an event would also require<br />

coordination between Licensees, including escalating management of the emergency if<br />

necessary.<br />

Under such circumstances the Jurisdiction needs to have confidence that it will be<br />

adequately informed during these events and any public statements made during or after the<br />

event <strong>by</strong> any of the Licensees affected are limited to the matters for which the specific<br />

Licensee is responsible.<br />

2.3 National <strong>Electricity</strong> Market framework for management of emergencies<br />

The NEM Framework for management of emergencies is set out in the following<br />

documents:<br />

• the Memorandum of Understanding (MOU) between AEMO and the jurisdictions<br />

participating in the NEM on the Use of <strong>Emergency</strong> Powers;<br />

• The <strong>Emergency</strong> <strong>Management</strong> Protocol associated with the MOU; and<br />

• AEMO’s Power System <strong>Emergency</strong> <strong>Management</strong> Plan (PSEMP).<br />

- 4 - Issue 17,May 2010


<strong>Emergency</strong> <strong>Management</strong> <strong>Planning</strong> <strong>Guideline</strong><br />

The NEM Framework for management of emergencies defines five levels of emergencies as<br />

described in the PSEMP and detailed in Section 2.4 of this <strong>Guideline</strong>.<br />

The NER and the NEM Framework provide for each NEM jurisdiction to appoint a<br />

Jurisdictional System Security Coordinator (JSSC) and a Responsible Officer to manage and<br />

coordinate Level 4 and 5 emergencies. The following appointments have been made to<br />

these positions, to take effect from the date of commencement of the NEM in Tasmania:<br />

• Jurisdictional System Security Coordinator– Director of Energy <strong>Planning</strong><br />

• Responsible Officer – Chief Executive Officer of Transend Networks Pty Ltd<br />

(Transend)<br />

At all levels of emergencies, the relevant party which is managing the particular emergency<br />

situation is responsible for:<br />

• coordination of the immediate physical response to the emergency;<br />

• notification of the emergency situation to affected parties;<br />

• appropriate communication with the media; and<br />

• escalation of the emergency response to the next level if the situation warrants it.<br />

Coordination of the physical response and notification of the emergency situation to affected<br />

parties would include informing Tasmania Police (who may request operational support<br />

from SES) and the State Government, via the JSSC. Advice should also be provided to the<br />

relevant Regional Controller/SES Regional Manager or the State Controller (Commissioner<br />

of Tasmania Police)/Director SES to coordinate community wide consequence management<br />

if necessary. These arrangements are explained in more detail in Section 3.3 Response of the<br />

Tasmanian <strong>Emergency</strong> <strong>Management</strong> Plan.<br />

Under these arrangements it is vital that Licensees have procedures in place to deal with<br />

different types of emergencies at the different levels. Transend and Aurora (Network) will<br />

be the Licensees primarily concerned in Tasmania with emergency events, which may affect<br />

the operation of the NEM. However, Licensees that are generators will also need to ensure<br />

that emergency procedures are in place dealing with specific events as some of these may<br />

have implications for the NEM.<br />

At the higher levels of emergencies, particularly where the Jurisdiction and AEMO are<br />

involved, emergency management procedures must be established and subject to off-line<br />

simulation on a regular basis to test their effectiveness.<br />

2.4 AEMO Power System <strong>Emergency</strong> <strong>Management</strong> Plan<br />

AEMO has prepared an emergency management plan, PSEMP, in accordance with its<br />

obligations for power system security under Chapter 4 of the NER. The purpose of the<br />

- 5 - Issue 17,May 2010


<strong>Emergency</strong> <strong>Management</strong> <strong>Planning</strong> <strong>Guideline</strong><br />

PSEMP and the frameworks it describes is to provide a response capability that enables the<br />

participants in the electricity supply industry to minimise the impact of incidents <strong>by</strong> acting<br />

in a coordinated matter.<br />

The PSEMP provides a common framework for the integrated response and coordination of<br />

critical incidents <strong>by</strong> all stakeholders in the NEM.<br />

The PSEMP identifies five levels of emergency ranging from Level 1, which is defined as a<br />

local incident, through to Level 5, which results in a high degree of jurisdictional command<br />

and control. The PSEMP emergency levels are summarised as follows:<br />

Level 1 – Local incident<br />

This is primarily a physical incident that can be dealt with <strong>by</strong> local<br />

resources without any additional assistance. A site or control room<br />

supervisor normally manages this level of incident as part of their normal<br />

job function.<br />

Level 2 – Local emergency<br />

This is an incident that is significant and noticeably affects the<br />

participant’s ability to deliver service and impacts on the community. An<br />

operational line manager based at or near the control room supporting the<br />

emergency generally manages this type of incident. Dependent on<br />

company procedures, this incident is likely to require notification to the<br />

organisation’s executive management, who may elect to escalate the<br />

situation to the next level.<br />

Level 3 – <strong>Emergency</strong><br />

This is usually a single incident affecting a single industry participant that<br />

has some potential for moderate impact on other industry participants.<br />

This level of incident demands the attention and mobilisation of both<br />

operational and executive management. An executive <strong>Emergency</strong> Manager<br />

should be mobilised <strong>by</strong> the industry participant to manage a Level 3 event.<br />

Level 4 – AEMO coordinated response<br />

The impact of this incident goes well beyond a single industry participant<br />

or jurisdiction. The overall system safety and integrity is in jeopardy and<br />

the impacts are such that they require the coordinated response of multiple<br />

industry participants.<br />

Level 5 Jurisdictional direction<br />

The real or potential impact of the incident escalates to the point that a<br />

jurisdiction decides to intervene in normal market operations.<br />

- 6 - Issue 17,May 2010


<strong>Emergency</strong> <strong>Management</strong> <strong>Planning</strong> <strong>Guideline</strong><br />

It is expected that Licensees will manage Level 1, 2 and 3 emergencies with little<br />

jurisdictional involvement. It is essential however that the planning for, and management<br />

of, Level 4 and 5 emergencies be coordinated on a jurisdictional basis.<br />

2.5 Tasmanian <strong>Electricity</strong> <strong>Emergency</strong> <strong>Management</strong> Plan<br />

The Tasmanian <strong>Electricity</strong> <strong>Emergency</strong> <strong>Management</strong> Plan (TEEMP) documents the practices<br />

and procedures employed to manage major electricity industry emergencies in Tasmania.<br />

The TEEMP is recognised as a sub-plan of the Energy Supply <strong>Emergency</strong> Plan under the<br />

<strong>Emergency</strong> <strong>Management</strong> Act 2008.<br />

The TEEMP provides a process <strong>by</strong> which those involved in managing such emergencies are<br />

able to guide their actions and to clarify accountabilities, roles and responsibilities during an<br />

emergency.<br />

In particular, the TEEMP:<br />

• sets out the framework for managing major electricity emergencies;<br />

• describes the roles and responsibilities of those locally involved in managing such<br />

emergencies;<br />

• details the procedures and processes for declaring, managing and revoking voluntary<br />

restrictions and mandatory restriction orders; and<br />

• provides detailed guidance on ensuring effective communication with stakeholders<br />

during such emergencies.<br />

The TEEMP covers all electricity emergencies that require intervention <strong>by</strong> the Tasmanian<br />

jurisdiction. It recognises that defining precisely when such intervention is required is<br />

difficult, and that a cooperative and consultative approach is necessary.<br />

The TEEMP reflects the requirements of the NEM and in particular the expected demand<br />

reductions resulting from voluntary or mandatory restrictions on electricity use. Licensees’<br />

plans, procedures and practices must be consistent with the TEEMP.<br />

- 7 - Issue 17,May 2010


<strong>Emergency</strong> <strong>Management</strong> <strong>Planning</strong> <strong>Guideline</strong><br />

3 PLANNING TO ACHIEVE EMERGENCY PREPAREDNESS<br />

3.1 General requirements<br />

It is recognised that Licensees will approach the development and maintenance of emergency<br />

preparedness in different ways. However, the following fundamental elements are seen as<br />

common to successful processes:<br />

• the development of plans, processes and practices is supported <strong>by</strong> communication,<br />

training and staff motivation programs;<br />

• the maintenance of emergency preparedness is supported <strong>by</strong> regular exercises and<br />

audits; and<br />

• a high level of energy preparedness is supported <strong>by</strong> an appropriate corporate culture,<br />

supported <strong>by</strong> management, and preferably initiated as a function of corporate<br />

governance.<br />

The following paragraphs (3.2 to 3.5) in this section of the guideline set out the mandatory<br />

elements of the development and maintenance process.<br />

3.2 Risk management basis<br />

A Licensee’s emergency preparedness shall reflect good electricity industry practice and be<br />

developed as an integral part of a formal emergency risk management process based on<br />

appropriate standards, such as the Critical Infrastructure <strong>Emergency</strong> Risk <strong>Management</strong> and<br />

Assurance Handbook published <strong>by</strong> <strong>Emergency</strong> <strong>Management</strong> Australia.<br />

3.3 Integration requirements<br />

Plans, procedures and practices developed <strong>by</strong> a Licensee shall be consistent and compatible<br />

with those prepared <strong>by</strong> other Licensees, and with overall jurisdictional emergency<br />

management plans, processes and statutory requirements and with the Tasmanian <strong>Emergency</strong><br />

<strong>Management</strong> Plan and its related processes and statutory requirements. The plans must<br />

outline how interactions with other emergency service providers are coordinated and how<br />

they are effectively tested.<br />

3.4 Ongoing Review<br />

Licensees shall ensure the maintenance of emergency preparedness through the regular<br />

review of their plans, procedures and practices and ongoing communication, training and<br />

exercises.<br />

- 8 - Issue 17,May 2010


<strong>Emergency</strong> <strong>Management</strong> <strong>Planning</strong> <strong>Guideline</strong><br />

3.5 Documentation<br />

Documentation of the development and maintenance of emergency preparedness shall be<br />

maintained to enable the independent appraisal of the level of emergency preparedness as<br />

required <strong>by</strong> Section 4.<br />

3.6 Auditing<br />

It is strongly recommended that Licensees have internal audit processes to ensure the<br />

maintenance of emergency preparedness including the currency of emergency management<br />

plans, procedures and practices and familiarity of staff involved in their application. Such an<br />

audit process is likely to contribute largely to the requirements of section 3.5.<br />

4 INDEPENDENT APPRAISAL OF LICENSEES’ EMERGENCY<br />

MANAGEMENT PLANS<br />

Licensees’ plans shall be reviewed <strong>by</strong> an independent appraiser, approved <strong>by</strong> the Regulator<br />

and engaged <strong>by</strong> the entity. This review should occur at least every two years, but may occur<br />

sooner if requested <strong>by</strong> the Regulator or JSSC.<br />

The Review will be undertaken in accordance with the Tasmanian Economic Regulator’s<br />

Regulatory Reporting <strong>Guideline</strong>, and Terms of Reference approved <strong>by</strong> the Jurisdictional<br />

System Security Coordinator and the Regulator.<br />

5 INCIDENT REPORTING<br />

Incidents shall be reported in accordance with the Tasmanian Economic Regulator’s<br />

<strong>Guideline</strong> on incident reporting for the Tasmanian electricity supply industry as amended<br />

from time to time.<br />

- 9 - Issue 17,May 2010

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