Internship Description - Intrax

Internship Description
Host Company Information
Name
Industry
Holiday Systems International
Hospitality/ Tourism
Website
www.HolidaySystems.com
Location 7690 West Cheyenne Ave. Las Vegas, NV 89129
Work Environment
Number of people at
training site
Business Casual
150-200
Internship Opportunity Details
Position Title
Hospitality Operations Intern (Russian and Italian speaking candidates only!)
Functional Area
Advisor
Number of Open
Positions
Start Dates
Duration
Description
Operations - Travel, Hospitality
Fred Gerriets, Operations Manager
8
TBD
12 month minimum commitment, 12-18 months preferred
Interns will contribute to the following responsibilities/tasks and phases as the Hospitality/Operations intern. All of
the below are different aspects of operations the intern may be involved in at Holiday Systems International.
Please note that interns may or may not be involved in every piece of the below operations. Rather, during the
application/hiring process an internship training plan will be determined between you and HSI that caters to the
background, skills, interests, and experience of the applicant in addition to what is best for furthering the intern’s
future career goals alongside the current needs and capacity of the operations team.
ORIENTATION
the Intern will be introduced to the company’s day-to-day operations in order to gain an understanding of all the
companies systems and procedures. During this phase the Intern will become familiar with the businesses products and
services while learning its vernacular.
Specific Tasks and Activities to be Completed for this Program or for this Phase:
- Orientation to introduce the Intern to the company, staff and general procedures.
- Study company manuals, pricing, structure, and policies.
- Assist with managing data and records.
- Projects to familiarize the Intern with the company's computer systems and networks.
- Review the company's website.
- Projects in organization and management of the office
CUSTOMER SERVICE TASKS
Within these responsibilities the Intern will learn about the company’s customer service procedures, philosophies, and
strategies. During this time the Intern will learn to evaluate the customer’s service satisfaction and understand the
company’s customer correspondence methods. Throughout this phase the Intern will develop communication,
negotiation, problem-solving and interpersonal skills.
Specific Tasks and Activities to be Completed for this Program or for this Phase:
- Assisting the department's staff with client inquiries, concerns and defusing negative situations.
- Address all client correspondence and communication including emails, letters and phone calls.
My Intrax Account Manager: Melissa Terry +1.415.434.5543 | http://www.intraxinc.com/host-companies/internships

- Managing and updating the client database.
- Conduct client satisfaction surveys.
- Review, evaluate and make conclusions on the customer service satisfaction index.
BUSINESS OPERATIONS DUTIES
Within these responsibilities the intern will learn the inventory procedures of the company. Through this phase, the
Intern will learn about cost control, overheard, and effective management of resources. The Intern will also learn about
equipment maintenance, interoffice communication and basic accounting.
Specific Tasks and Activities to be Completed for this Program or for this Phase:
- Assist with inventory: assessing items, ordering, shipping, receiving and cataloguing.
- Review and Evaluate the company's overhead, budgets, and cost control reports.
- Assist with communication within the company: distributing memos, emails, and coordinating meetings.
- Assist with maintaining proper and optimal use of equipment.
- Activities in accounting: inputting information, processing checks, communicating with vendors, collections, reviewing
and processing statements.
MARKETING AND SALES
Within these responsibilities the intern will learn the company’s marketing and sales strategies and procedures. The
Intern will develop skills in sales and will become familiar with client demographics so that they can be incorporated
into the marketing strategy. Throughout this phase the Intern will learn the sales process from start to finish.
Specific Tasks and Activities to be Completed for this Program or for this Phase:
- Attend all marketing and sales team meetings.
- Assist with marketing events, materials, and planning.
- Accompany staff on sales meetings: learn to make first-contact, speak to potential clients and close the deal.
- Make presentations to clients (under close supervision).
- Develop the client base: communication and correspondence.
- Assist with advertising: contacting vendors, communicating with ad agencies and developing ideas for advertising the
company's products and services.
PRODUCT KNOWLEDGE AND MARKETING
Introduction to HSI's products and marketing strategies
Specific Tasks and Activities to be Completed for this Program or for this Phase:
-The intern will give professional descriptions of our products to the members; they will assist with doing internal
inquiries on each product
-Review company brochures and product packages
-Assist HSI technical department with research on HSI products and those of competing firms in order to provide an
improved service for existing clients and to increase interest for new clients. The intern will assist the manager with
researching competitor trends.
-Assist with the development of company products/services in accordance with specific customer needs.
-Participate in meeting and brainstorming with the marketing team to develop in-demand company products/services
-The intern will assist with applying marketing campaigns and observe how the campaign promotes HSI products
-Be familiarized with the client demographics and how to incorporate the information in developing a marketing
strategy.
COMMUNICATIONS TRAINING
These responsibilities will train the intern in effective communication strategies and methods to be used in
communicating with company employees and customers.
Specific Tasks and Activities to be Completed for this Program or for this Phase:
-The intern will organize and maintain paper and electronic files
My Intrax Account Manager: Melissa Terry +1.415.434.5543 | http://www.intraxinc.com/host-companies/internships

-Conduct research and disseminate information by using the telephone, mail services, websites and email
-Perform and coordinate the office's administrative activities and storing, retrieving and integrating information for
dissemination to staff and clients.
MANAGEMENT TRAINING
Introduction to HSI's products and marketing strategies
Specific Tasks and Activities to be Completed for this Program or for this Phase:
-The intern will give professional descriptions of our products to the members; they will assist with doing internal
inquiries on each product
-Review company brochures and product packages
-Assist HSI technical department with research on HSI products and those of competing firms in order to provide an
improved service for existing clients and to increase interest for new clients. The intern will assist the manager with
researching competitor trends.
-Assist with the development of company products/services in accordance with specific customer needs.
-Participate in meeting and brainstorming with the marketing team to develop in-demand company products/services
-The intern will assist with applying marketing campaigns and observe how the campaign promotes HSI products
-Be familiarized with the client demographics and how to incorporate the information in developing a marketing
strategy.
COMMUNICATIONS TRAINING
The objective of these responsibilities is to bring together the skills acquired by the intern throughout the training
program with an overview and introduction to management methods
Specific Tasks and Activities to be Completed for this Program or for this Phase:
-Shadow and observe the manager to learn his responsibilities and duties
-Assist with managerial activities: leading meetings, communicating with staff and delegating assignments.
-Personnel management: scheduling employees to maximize efficiency and reduce labor costs. Evaluating and
monitoring employees
-Review the company's budget and finances on a weekly basis
-Develop strategies for expanding the company's services, optimizing efficiency and maximizing profits.
BUSINESS TO BUSINESS TRAINING
To train the intern in effective communication strategies and methods to be used in communicating with company
employee employees and customers
Specific Tasks and Activities to be Completed for this Program or for this Phase:
- The Intern will organize and maintain paper and electronic files
- Conduct research and disseminate information by using the telephone, mail services, websites and email
- Perform and coordinate the office's administrative activities and storing, retrieving and integrating information for
dissemination to staff and clients
.NET FRAMEWORK DEVELOPMENT
These responsibilities will develop the Intern’s understanding of how the company’s website is structured and how it is
integrated with the other systems within the company. The Intern will also develop web and IT maintenance
understanding.
Specific Tasks and Activities to be Completed for this Program or for this Phase:
- The Intern will develop support and maintain software applications
- The Intern will provide insightful and constructive input to overall technical architecture and direction
- The Intern will help stakeholders to understand software requirements, and ensure applications are developed to
meet the needs of the user
- The Intern will plan, coordinate, and execute software unit testing
My Intrax Account Manager: Melissa Terry +1.415.434.5543 | http://www.intraxinc.com/host-companies/internships

SYSTEM ADMINISTRATION TASKS
These responsibilities will develop the Intern’s understanding of how the company’s system administration is structured
and how it is integrated with the company. The Intern will also develop system maintenance understanding.
Specific Tasks and Activities to be Completed for this Program or for this Phase:
- Intern will provide development/support for multi-language implementation of web services/sites.
- Intern will assist in developing/managing project for product sourcing application
- Intern will assist with development of PHP/API’s for e-commerce platform
WEB PROGRAMMING
These responsibilities will develop the Intern’s understanding of how to create new web tools and applications. The
Intern will also develop an understanding of how to perform complete testing of Web applications’ unit and system.
Specific Tasks and Activities to be Completed for this Program or for this Phase:
- Maintain existing Web sites and collaborate with development team on best hosting practices.
- Develop new Web tools and applications as identified by supervisor and management through packaged and
customized applications.
- Maintain company-wide Intranet, Continuing Education site, Portal side of ERP and Blogs allowing data manipulation
for management.
- Maintain and enhance existing Web applications and all internal systems that are integrated.
-Perform complete testing job applications’ unit and system, engaging users as necessary
Required Skills
English Language
Proficiency*
Estimated Average
Hours Per Week
Compensation*
Bachelor’s Degree preferred, or working towards
Language abilities requirements: Italian, Russian
4-5, Strong English communication skills
*Please rank on a scale of 1 to 5 (5 being Native Fluency) the minimum English Proficiency necessary for position(s)
32-40
$2,000 /month
*Please note: We recommend providing some sort of stipend for internship durations exceeding three months
Housing Information
Recommendations
Interns responsibility
My Intrax Account Manager: Melissa Terry +1.415.434.5543 | http://www.intraxinc.com/host-companies/internships